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VHA Office of Community Care

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VCP Frequently Asked Questions

VCP Eligibility

How do I know if I am eligible for the Veterans Choice Program (VCP)?
To find out if you are eligible for the VCP, call 866-606-8198 for more information.
What happens once I am determined as eligible?
If you are a distance-eligible Veteran, call the VCP call center at 866-606-8198 to set up an appointment. If you are a wait list-eligible Veteran, you will receive a phone call from a VA partner (a non-VA phone number) to help set up your appointment.
I live in Alaska/Hawaii. Am I automatically eligible for VCP?
Yes. If you are a Veteran who is enrolled in VA healthcare, you are eligible.
I live in New Hampshire. Am I automatically eligible for VCP?
Yes. If you live more than 20 miles driving distance from the White River Junction VA medical center, you are eligible. If you live less than 20 miles driving distance from the White River Junction VA medical center, you are not eligible, based on the distance criteria.
How is the 40-mile calculation determined?
This calculation is based on the distance from your permanent residence (or an active temporary address) to the closest VA medical facility, including community-based outpatient clinics. If you live more than 40 miles driving distance from the closest VA medical facility that has a full-time primary care physician, you are eligible for VCP.

Getting Care and Reimbursement

Should I call my community care physician to make an appointment?
No. VA must first authorize the care. Call the VCP call center at 866-606-8198. If VA does not authorize the care, VA cannot pay any costs associated with the treatment.
If I receive care through VCP, can I be reimbursed for travel to appointments with a community provider?
Yes. VA can pay for travel to a VCP provider for Veterans who are eligible for Beneficiary Travel.
I didn’t get my Choice Card. What should I do?
You do not need your Choice Card to access VCP. If you didn’t receive a Choice Card, call 866-606-8198 to confirm your eligibility.
How do I fill my prescription if I use VCP?
The community provider will issue a prescription with up to a 14 day supply of a National Formulary drug. You may have the 14 day supply prescription filled at any non-VA pharmacy of your choosing, and submit a request for reimbursement to VA. For prescriptions needed past 14 days, please follow standard procedures to fill a prescription at a VA pharmacy.
If I use VCP does that affect my VA health care?
No. You do not have to choose between the two—VCP is designed to make it easier to access the care you need, close to home.
Is emergency care covered by VCP?
No. VA has other options for you if you require emergency care. Please contact your local VA medical facility for more information. Additional information about emergency can be found on our website at Emergency Medical Care.
If I do not qualify for VCP, are there other options to access community care?
Yes, there are other community care programs. Each program has its own eligibility requirements. Talk to your VA clinician.
My physician is not part of VCP. Can he/she join?
Yes. VA is expanding its network of community providers. Your provider can call 866-606-8198 to learn more about VCP and become an approved VCP provider. If your preferred provider is not available under the Program, we will recommend other physicians in your area. Your doctor can find more information on the Fact Sheet: How to become a Veterans Choice Program and/or Patient-Centered Community Care Provider.

Insurance and Copayments

Am I responsible for my private insurance deductible if I get care through VCP?
No. VA is now the Primary Coordinator of Benefits for VCP.
What about VA copayments? Will they be collected by the community provider?
VA copayments will be billed by VA after the appointment. If you currently pay VA copayments you are subject to the same copayment requirements under VCP. Your VA copayment will be determined by VA after care is provided.
What if I don’t have a VA copayment?
Veterans will be responsible for the same VA copayments for VCP that they are responsible for any other care VA provides. So if a Veteran does not have a VA copayment, then they will not be responsible for a copayment under VCP.