Patient-Centered Community Care (PC3)
Patient-Centered Community Care (PC3) is a nationwide network of community providers that provides eligible Veterans access to primary care, inpatient/outpatient specialty care, mental health care, limited emergency care, and limited newborn care for enrolled female Veterans following the birth of a child.
In instances where you require primary and specialty care that is not readily available through your VA Health Care Facility (HCF), your HCF may use a Patient-Centered Community Care (PC3) contract to purchase your care. Your HCF’s clinical and Non-VA care teams coordinate to determine if the care is available at your HCF, a nearby HCF or another health care partner. If not, they will look to the PC3 contract to buy the care. If you need care, you should always start with your VA health care provider at your local facility.
To locate a facility near you, please visit the VA Facility Locator page.
Contracts are currently awarded to TriWest Healthcare Alliance in the following regions:
TriWest Healthcare Alliance
- Region 3: VISNs 9, 15, 16 and 17
- Region 5A: VISNs 18 and 20 (excluding Alaska), VISN 21 (excluding Hawaii and Pacific Islands), and VISN 22
- Region 5B: VISN 21 – Hawaii and Pacific Islands
(The Philippines are not covered by PC3 contracts)
- Region 6: VISN 20 – Alaska
Click on the map to view a larger illustration and a regional breakdown by VISN.
UPDATE: The Department of Veterans Affairs (VA) contract with Health Net Federal Services (HNFS) is ending on September 30, 2018.
HNFS is the third party administrator for the eastern region of the Veterans Choice Program (VCP) and Patient-Centered Community Care (PC3) network. When the contract with HNFS ends, VA will take over all activity previously performed by HNFS. The end of the VA contract with HNFS does not affect the VA contract with TriWest Healthcare Alliance, which administers the western region of the VCP and the PC3 network.
VA will work with Veterans, community providers, and VA staff to transition care coordination from HNFS to your local VA medical facility as seamlessly as possible. No immediate action is needed on your part. However, if you are requesting care in the community, please contact your local VA medical facility to coordinate all care after September 30, 2018. If you are unaware of whom you should contact, visit the VA Facility Locator to find your local facility. Please view the annoucement below for more information.Health Net Federal Services Contract Close Out Facility and Service Locator
If your VA provider has authorized health care for you through a PC3 contract, you should receive a flyer from your HCF for your respective contractor at the time of referral. You can reference them below:
Veterans Receiving Care from a Health Net Provider Veterans Receiving Care from a TriWest Provider
Follow the steps below to see if you are eligible for community care:
1. Go to VA
- Schedule an appointment with a VA provider (doctor).
- Your VA care team will work with you to see if you are eligible for community care.
- Eligibility is based on your medical needs, care that is available at VA, and other requirements.
2. Make an Appointment
- VA will work with you to find a community provider and make an appointment.
- You can select a community provider or VA can select one for you.
3. Receive Care
- Arrive promptly for your appointment.
- If you need to schedule a follow-up appointment, check with your community provider to make sure VA has authorized the care.
IMPORTANT: Make sure VA confirms you are eligible and authorized before proceeding to Step 2.
IMPORTANT: The community provider selected must be in VA’s network and be willing to accept payment from VA.
IMPORTANT: If VA has not authorized follow-up care, your community provider should contact VA to arrange the care you need.
PC3 sets contractual requirements* that benefit Veterans and the VA Medical Centers. These contracts:
- Ensure quality as providers and facilities meet quality standards
- Provide efficiency as providers help the VA Medical Centers (VAMC) manage high volumes of one type of care. Contractors set appointments and authorizations do not require additional contracting review
- Convenient for Veterans who can be seen quickly and within required commute times
- Decrease improper payments as payment rates are defined by the contract and contractors perform an additional level of review to ensure services performed match the authorization and were billed correctly to VA
- Support care coordination by providing medical documentation back to the VAMC in a timely manner
- Standardize processes by providing national contract administration and oversight from the VHA Office of Community Care, and integrating into the Community Care Coordination processes
- Support reimbursement as appointment information provided by the contractor allows for review of third party payer precertification
Contract requirements were developed by VHA clinical, policy, administration and acquisition subject matter experts. The requirements also reflect input from Congress, Veterans Service Organizations and industry.
We value your feedback, please email us at PCCC.Info@va.gov
For Veterans and caregivers looking for more information about PC3: