Community Viewer is a secure, web-based application that allows community providers to view a Veteran's electronic health record (EHR) using a web browser. It does not require any software installation and is accessed with a username and password provided by VA Community Care staff. This exchange of data improves care coordination and continuity of care for VA patients receiving care outside of the VA network.
Access Community Viewer
To request access to Community Viewer, email:
Community Provider Technical Service Desk
Providers will receive a username and password which allows them to log into Community Viewer to view the VA health history for patients assigned to them. VA staff provide these credentials the first time a Veteran is assigned to a community provider.Community Viewer Login
Community Provider Technical Service Desk:
Please include the following information:
- Provider First/Last Name
- Provider Group/Practice Name
- Provider Group/Practice Address
- Provider Email Address
- Provider Phone Number
- State in which Provider practices
- Provider Network Affiliation
(HealthNet, TriWest, PC3, etc.)
Community Viewer offers many benefits, including:
- Promotes continuity of care for Veterans
- Improves communication between VA staff and community providers
- Allows community providers to easily view existing VA consults, orders, progress reports, and other relevant health information when providing care to an assigned Veteran
- Improves Veteran experience by facilitating efficient, electronic sharing of health information
CV is a web-based application that enables community providers to view the full VA electronic health record of each Veteran referred to them.
CV allows community providers to view the health information of a Veteran that has been referred to them. Through CV, VA staff can assign Veterans to community providers and allow them to view the Veteran’s electronic health records.
Community providers providing care to Veterans that have been referred to their practice or that have been assigned to them.
To request access to Community Viewer, email the Community Provider Technical Service Desk. You will receive access information from a VA staff member once you are added to the system.
The Community Viewer Project Team is available to conduct demonstrations for community providers. Email the Community Provider Technical Service Desk to request a demo.
A link to training for community providers is located in the Resources section below as well as links to other product-related information such as a user guide, fact sheet, etc.
There are multiple avenues of support available to Community Care Providers (CCPs). CCPs can email or call the Community Provider Technical Service Desk for support.
VA Community Care staff at each site use the Community Care Provider Management (CCPM) menu to manage community provider access.
For privacy and security reasons, CV requires the community provider to create a separate email address/user ID for each group or organization with which they are affiliated.
Neither VA staff nor the community provider can print patient records due to HIPAA concerns and compliance.