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Community Care

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Community Viewer

Community Viewer is a secure, web-based application that allows community providers to view a Veteran's electronic health record (EHR) using a web browser. It does not require any software installation and is accessed with a username and password provided by VA Community Care staff. This exchange of data improves care coordination and continuity of care for VA patients receiving care outside of the VA network.

Access Community Viewer

To request access to Community Viewer, email:
Community Provider Technical Service Desk

Providers will receive a username and password which allows them to log into Community Viewer to view the VA health history for patients assigned to them. VA staff provide these credentials the first time a Veteran is assigned to a community provider.

Community Viewer Login

Community Provider Technical Service Desk:
844-788-6161

Please include the following information:

  • Provider First/Last Name
  • Provider Group/Practice Name
  • Provider Group/Practice Address
  • Provider Email Address
  • Provider Phone Number
  • State in which Provider practices
  • Provider Network Affiliation
    (HealthNet, TriWest, PC3, etc.)

Benefits

Community Viewer offers many benefits, including:

  • Promotes continuity of care for Veterans
  • Improves communication between VA staff and community providers
  • Allows community providers to easily view existing VA consults, orders, progress reports, and other relevant health information when providing care to an assigned Veteran
  • Improves Veteran experience by facilitating efficient, electronic sharing of health information

Frequently Asked Questions

What is Community Viewer (CV)?

CV is a web-based application that enables community providers to view the full VA electronic health record of each Veteran referred to them.

Why should I use CV?

CV allows community providers to view the health information of a Veteran that has been referred to them. Through CV, VA staff can assign Veterans to community providers and allow them to view the Veteran’s electronic health records.

Who should have access to CV?

Community providers providing care to Veterans that have been referred to their practice or that have been assigned to them.

How do I request access to CV?

To request access to Community Viewer, email the Community Provider Technical Service Desk. You will receive access information from a VA staff member once you are added to the system.

Community Provider Technical Service Desk

Who will demo the Community Viewer capabilities to community providers?

The Community Viewer Project Team is available to conduct demonstrations for community providers. Email the Community Provider Technical Service Desk to request a demo.

Community Provider Technical Service Desk

Is there training available?

A link to training for community providers is located in the Resources section below as well as links to other product-related information such as a user guide, fact sheet, etc.

Is there support available?

There are multiple avenues of support available to Community Care Providers (CCPs). CCPs can email or call the Community Provider Technical Service Desk for support.

Who will assign and maintain community provider access to Community Viewer?

VA Community Care staff at each site use the Community Care Provider Management (CCPM) menu to manage community provider access.

If a community provider is associated with multiple groups, do they need a separate email address/user ID for each group?

For privacy and security reasons, CV requires the community provider to create a separate email address/user ID for each group or organization with which they are affiliated.

Can I print from CV?

Neither VA staff nor the community provider can print patient records due to HIPAA concerns and compliance.