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HealthShare Referral Manager (HSRM) Support Points of Contact

The purpose of this page is to provide various points of contact you can reach out to regarding your use of HealthShare Referral Manager (HSRM).

Technical Support

844-293-2272
Monday–Friday, 7:30 a.m.–5 p.m. ET

hsrmsupport@va.gov

HSRM Help Desk Information Sheet

Registration Support

HSRM Account Creation and Single Sign-On External (SSOE) Quick Reference Guide

HSRM Registration Information Session
Requires a VHA TRAIN Learning Network account

Community Care Referral & Authorization (CCRA) Team

ID.me Support

ID.me Help Center

Open an ID.me help ticket

VA Medical Center Points of Contact

An important part of the HSRM registration process involves coordinating with your VA medical center (VAMC) partner(s) to let them know when you have received your HSRM account and are ready to begin processing referrals in the system.

The tables below provide points of contact for each VAMC, organized geographically. Please reach out to the point of contact for each VAMC you partner with to coordinate on the items mentioned in the list above.

View an interactive map of VA VISNs.

To request updates to the listings below, email the CCRA Team.

VISN 1: VA New England Healthcare System

Contact List for VISN 1 HSRM
Station Station# Contact Contact Email
Bedford, MA 518 Gail Scalese gail.scalese@va.gov
Sandra D'Amico sandra.d'amico@va.gov
Manchester, NH 608 Dr. Brian Phemester brian.phemester@va.gov
Donald Falkowski donald.falkowski@va.gov
Charleen Eaton charleen.eaton@va.gov
Leeds, MA
(Central Western MA)		 631 Catherine Dietrich catherine.dietrich1@va.gov
Erica Hewes erica.hewes@va.gov
Iris Vicencio-Rasku iris.vicenciorasku@va.gov
Providence, RI 650 Michele Jackson michele.jackson@va.gov
Togus, ME 402 Katie Petrie katie.petrie@va.gov
Boston, MA 523 Linda Gaudet linda.gaudet@va.gov
Ebony Johnson ebony.johnson2@va.gov
West Haven, CT 689 Erin Blatchley erin.blatchley@va.gov
Victoria Brooks victoria.brooks@va.gov
White River Junction, VT 405 Melissa Mooney melissa.mooney@va.gov
Keith Walsh keith.walsh@va.gov

VISN 2: NY/New Jersey VA Healthcare Network

Contact List for VISN 2 HSRM
Station Station# Contact Contact Email
Bronx, NY 526 Isaac Gonzalez isaac.gonzalez@va.gov
Buffalo, NY (Western NY) 528 Tammilin Pawlak tammilin.pawlak@va.gov
Francine Spinella francine.spinella@va.gov
East Orange, NJ 561 Mahnaz Sarachi mahnaz.sarachi@va.gov
Stephanie Bell stephanie.bell@va.gov
Northport, NY 632 April Esposito april.esposito@va.gov
Omaida Wilson omaida.wilson@va.gov
Hudson Valley, NY 620 Barbara Cabral-Carrion barbara.cabral-carrion@va.gov
New York, NY 630 Helen Zhang helen.zhang@va.gov
Albany, NY 528 Frank Rosales frank.rosales@va.gov
Bath, NY 528 Sonia Sierra Archie sonia.sierra-archie@va.gov
Canandaigua, NY 528 Sonia Sierra Archie sonia.sierra-archie@va.gov
Syracuse, NY 528 Darcie Parsons darcie.parsons@va.gov
Adam Hummel adam.hummel3@va.gov

VISN 4: VISN 4 VA Healthcare (PA, DE, NJ, OH)

Contact List for VISN 4 HSRM
Station Station# Contact Contact Email
Coatesville, PA 542 Renee Williams renee.williams5@va.gov
Erie, PA 562 Brenda Marsili brenda.marsili@va.gov
Altoona, PA 503 Jennifer Harbaugh jennifer.harbaugh@va.gov
Butler, PA 529 Bonnie Ziegler bonnie.ziegler@va.gov
Lebanon, PA 595 Gianna Bleyer gianna.bleyer@va.gov
Philadelphia, PA 642 Tamika Jackson-Butts tamika.jackson-butts@va.gov
Pittsburgh, PA 646 Carla Adams carla.adams2@va.gov
Wilkes-Barre, PA 693 Kathleen Pisano kathleen.pisano@va.gov
Wilmington, DE 460 Chasity Gary chasity.gary@va.gov

VISN 5: VA Capitol Healthcare Network

Contact List for VISN 5 HSRM
Station Station# Contact Contact Email
Beckley, WV 517 Jeffrey Edens jeffrey.edens@va.gov
Clarksburg, WV 540 Emily Holcomb emily.holcomb@va.gov
Kaitlin Kovach kaitlin.kovach@va.gov
Huntington, WV 581 Brooke Booth brooke.booth@va.gov
Ginger Adams ginger.adams@va.gov
Martinsburg, WV 613 Kimberly Wilson kimberly.wilson4@va.gov
Lisa Johnston lisa.johnston@va.gov
Baltimore, MD 512 Lakeia Brown lakeia.brown@va.gov
Kellye Wright kellye.wright@va.gov
Washington, DC 688 Donna Suggs donna.suggs@va.gov

VISN 6: VA Mid-Atlantic Health Care Network

Contact List for VISN 6 HSRM
Station Station# Contact Contact Email
Asheville, NC 637 Cynthia Harris cynthia.harris@va.gov
Amberli Russell amberli.russell@va.gov
Rebecca Ikeme rebecca.ikeme@va.gov
Durham, NC 558 Erica Brown erica.brown6@va.gov
Dalonia Clemons dalonia.clemons@va.gov 
Fayetteville, NC 565 Dr. Elizabeth Sullivan elizabeth.sullivan3@va.gov
Adalberto Lebron adalberto.lebron@va.gov
Hampton, VA 590 Rickita Copeland rickita.copeland@va.gov
Jessica Graves jessica.graves1@va.gov
Gregory Stovall gregory.stovall1@va.gov
George Telles george.telles@va.gov
Richmond, VA 652 Muw'Mina M. Ross muw'mina.ross@va.gov
Rita Charles rita.charles@va.gov
Sonja Pride sonja.pride@va.gov
Saunya Fisher saunya.fisher@va.gov
Salem, VA 658 Tejas Vaishnav tejas.vaishnav@va.gov
Heather Mckee heather.mckee2@va.gov
Marla Brown marla.brown@va.gov
Kimberly Simmons kimberly.simmons4@va.gov
Marsha Jordan-Akers marsha.jordan-akers@va.gov
Katherine Siever katherine.siever@va.gov
Levi Gandy levi.gandy@va.gov
Salisbury, NC 659 Timothy Dailey timothy.dailey@va.gov
Craig Whylly craig.whylly@va.gov
Robert Elliott robert.elliott3@va.gov
Kari Greenwood kari.greenwood2@va.gov
Cara Sharpe cara.sharpe@va.gov
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VISN 7: VA Southeast Network

Contact List for VISN 7 HSRM
Station Station# Contact Contact Email
Augusta, GA 509 Dawn Peebles dawn.peebles@va.gov
Beth Cutshall beth.cutshall@va.gov
Birmingham, AL 521 Larita Tillman larita.tillman@va.gov
Erica Lewis erica.lewis2@va.gov
Charleston, SC 534 Quana Singleton quana.singleton@va.gov
Victoria Gray victoria.gray@va.gov
Columbia, SC 544 Terrell Brittingham terrell.brittingham@va.gov
Billy Grigsby billy.grigsby@va.gov
Atlanta, GA 508 Clara Glover clara.glover@va.gov
Danielle Terrell danielle.terrell@va.gov
Dublin, GA 557 Yvette Yeager yvette.yeager@va.gov
Miszpah Lawhorn miszpah.lawhorn@va.gov
Tuscaloosa, AL 679 Tamie Patton tamie.patton@va.gov
Angela Conville angela.conville@va.gov
Montgomery/Tuskegee, AL (Central Alabama) 619 Teresa Hamilton teresa.hamilton@va.gov
Charnette Randle charnette.randle@va.gov
Sabrina Tarver sabrina.tarver@va.gov
Gretchen Jackson gretchen.jackson@va.gov

VISN 8: VA Sunshine Healthcare Network

Contact List for VISN 8 HSRM
Station Station# Contact Contact Email
Bay Pines, FL 516 Ami Kanaby ami.kanaby@va.gov
Michele A. Jorgenson michele.jorgenson@va.gov
Miami, FL 546 Fernanda Bergerson De Rezende fernanda.bergersonderezende@va.gov
Gainesville, FL
(N. Florida/S. Georgia)		 573 Regina Redman regina.redman@va.gov
Orlando, FL 675 Renee Portee renee.portee@va.gov
San Juan, PR 672 Dr. Angie Zayas-Ortiz angie.zayas-ortiz@va.gov
Tampa, FL 673 Dr. Melina Doan melina.doan@va.gov
West Palm Beach, FL 548 James Pabey Rodriguez james.pabeyrodriguez@va.gov 
Jennifer Banks jennifer.banks4@va.gov

VISN 9: VA MidSouth Healthcare Network

Contact List for VISN 9 HSRM
Station Station# Contact Contact Email
Lexington, KY 596 Roger Lemacks roger.lemacks@va.gov
Louisville KY 603 Thomas Schurfranz, MD thomas.schurfranz@va.gov
Memphis, TN 614 Tiffany Miller tiffany.miller4@va.gov
Mountain Home, TN 621 James Crider, MD james.crider@va.gov
Nashville, TN
(Tennessee Valley)		 626 Marcus (Shannon) Bales marcus.bales@va.gov

VISN 10: VA Healthcare System (Cincinnati, OH & Ann Arbor, MI localities)

Contact List for VISN 10 HSRM
Station Station# Contact Contact Email
Chillicothe, OH 538 Julie Federici julie.federici@va.gov
Cincinnati, OH 539 Susan Mickey susan.mickey@va.gov
Cleveland, OH 541 Jason Chaddock jason.chaddock@va.gov
Columbus, OH 757 Nancie Bechtel nancie.bechtel@va.gov
Janell L. Thomas janell.thomas@va.gov
Dayton, OH 552 Dylan Richey dylan.richey@va.gov
Detroit, MI 553 Quartesia Fields quartesia.fields@va.gov
Dr. Marci Simon-Burrell marci.simon-burrell@va.gov
Indianapolis, IN 583 Lori Kinder lori.kinder@va.gov
Saginaw, MI 655 Meghan Jurek meghan.jurek@va.gov
Battle Creek, MI 515 Tiffany Bell tiffany.bell2@va.gov
Sara Schroeder sara.schroeder@va.gov
Ann Arbor, MI 506 Mary Gorman mary.gorman3@va.gov
Greg Bing gregory.bing@va.gov
Fort Wayne/Marion, IN (Northern Indiana) 610 Angela Juday angela.juday@va.gov
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VISN 12: VA Great Lakes Health Care System

Contact List for VISN 12 HSRM
Station Station# Contact Contact Email
Hines, IL 578 Wytonya Bird wytonya.byrd@va.gov
Iron Mountain, MI 585 Sarah Buckley sarah.buckley@va.gov
Madison, WI 607 Carl Oppert carl.oppert@va.gov
Milwaukee, WI 695 Beth Ann Smith bethann.smith@va.gov
North Chicago, IL 556 Donnabelle Lorenzo-Villarino donnabelle.lorenzovillarino@va.gov
Tomah, WI 676 Laura Martin laura.martin2@va.gov
Chicago, IL 537 Yvette Griffin yvette.griffin@va.gov
Illiana, IL 550 Jennifer Park jennifer.park3@va.gov

VISN 15: VA Heartland Network

Contact List for VISN 15 HSRM
Station Station# Contact Contact Email
Columbia, MO 589A4 Christine Sublett christine.sublett@va.gov
Topeka/Leavenworth, KS (Eastern Kansas) 589A5 Flarice "Flo" Phillips flarice.phillips@va.gov
Kansas City, MO 589 Marcus Rhodes marcus.rhodes@va.gov
Wichita, KS 589A7 Chad Keller chad.keller@va.gov
Marion, IL 657A5 Jeremy Headlee jeremy.headlee@va.gov
Poplar Bluff, MO 657A4 Lisa McCurter lisa.kayser@va.gov
St. Louis, MO (St. Louis/Jefferson Barracks) 657 Aaron Herr aaron.herr@va.gov

VISN 16: South Central VA Healthcare Network

Contact List for VISN 16 HSRM
Station Station# Contact Contact Email
Alexandria, LA 502 Alyssia Quaid alyssia.quaid@va.gov
Kayla Lonidier kayla.lonidier@va.gov
Melody Craig melody.craig@va.gov
Central Arkansas, AR 598 Shavon Doyle shavon.doyle@va.gov
Stacy Ford stacy.ford@va.gov
Jackson, MS 586 Katrina Williams katrina.williams2@va.gov
Wanda Gordon-Brantley wanda.gordonbrantley@va.gov
Biloxi, MS 520 Tymeicka Martin tymeicka.martin@va.gov
Kathleen Williams kathleen.williams3@va.gov
James Dillon james.dillon@va.gov
Shreveport, LA 667 William Wise william.wise2@va.gov
Kenda Watson kenda.watson@va.gov
Alicia Sices alicia.sices@va.gov
New Orleans, LA 629 Jennifer Phillips jennifer.phillips6@va.gov
Peaches Robinson peaches.robinson@va.gov
Cheryl McNair cheryl.mcnair@va.gov
Fayetteville, AR 564 Sheri Jackson sheri.jackson@va.gov
Lindsey Ellis lindsey.ellis2@va.gov
Houston, TX 580    

VISN 17: VA Heart of Texas Health Care Network

Contact List for VISN 17 HSRM
Station Station# Contact Contact Email
Amarillo, TX 504 Donna Eudey donna.eudey@va.gov
Christina Feland christina.feland@va.gov
El Paso, TX 756 Melissa Portillo melissa.portillo@va.gov
Harlingen, TX
(Texas Valley Coastal Bend)		 740 Efren Cerda-Cantu efren.cerda-cantu@va.gov
Temple/Waco, TX
(Central Texas)		 674 Jamecca Taylor jamecca.taylor@va.gov
Stephanie Singleton stephanie.singleton@va.gov
Dallas/Bonham, TX
(North Texas)		 549 Debra Bailey debra.bailey@va.gov
San Antonio/Kerrville, TX (South Texas) 671 Karen Camp karen.camp@va.gov
Big Spring, TX (West Texas) 519 Angela Goetz angela.goetz@va.gov
Tammy Waid tammy.waid@va.gov
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VISN 19: Rocky Mountain Network

Contact List for VISN 19 HSRM
Station Station# Contact Contact Email
Cheyenne, WY 442 Amy Cotton amy.cotton@va.gov
Niqole Rose niqole.rose@va.gov
Grand Junction, CO 575 Steven Oliva steven.oliva@va.gov
Shannon Ferdarko shannon.ferdarko@va.gov
Muskogee, OK 623 Amy Gorman, RN amy.gorman@va.gov
Sean Pitezel michael.pitezel@va.gov
Lauren Fleetwood lauren.fleetwood@va.gov
Oklahoma City, OK 635 Andrea Adams andrea.adams2@va.gov
Martha Tichenor martha.tichenor@va.gov
Salt Lake City, UT 660 Brian Starks brian.starks@va.gov
Brittany Duford-Hutchinson brittany.duford-hutchinson@va.gov
Sheridan, WY 666 Mike Barrington jeffrey.barrington@va.gov
Jackie Lewis jackie.lewis4@va.gov
Denver, CO
(Eastern Colorado)		 554 Frederick Grantham frederick.grantham@va.gov
Tony Claiborne tony.claiborne@va.gov
Rachel Kristich rachel.kristich@va.gov
Ft Harrison, MT 436 James Stafford james.stafford3@va.gov
Traci Pavolini traci.pavolini@va.gov

VISN 20: Northwest Network

Contact List for VISN 20 HSRM
Station Station# Contact Contact Email
Boise, ID 531 Mary Kozlowski mary.kozlowski2@va.gov
Portland, OR 648 Latisha Brown latisha.brown1@va.gov
Allyna White allyna.white@va.gov
Roseburg, OR 653 Rocky Phillips rocky.phillips@va.gov
Spokane, WA 668 Jan Pennock jan.pennock@va.gov
Puget Sound, WA 663 Renita Walker renita.walker@va.gov
Kenneth Nyland kenneth.nyland@va.gov
Walla Walla, WA 687 Jesus Robanske jesus.robanske@va.gov
White City, OR 692 Stacia St John NP-C stacia.stjohn@va.gov
Anchorage, AK 463 Megan Novak megan.novak@va.gov

VISN 21: Sierra Pacific Network

Contact List for VISN 21 HSRM
Station Station# Contact Contact Email
Fresno, CA 570 Nancy Gomez nancy.gomez@va.gov
Bryan Joyner bryan.joyner@va.gov
Honolulu, HI 459 Brittani Marciel brittani.marciel@va.gov
Reno, NV 654 Michael S Carver scott.carver@va.gov
San Francisco, CA 662 Patrick Rosenthal patrick.rosenthal@va.gov
Mather, CA
(Northern California)		 612 Mary Donnelly mary.donnelly@va.gov
Palo Alto, CA 640 Thu Doan thu.doan2@va.gov
North Las Vegas, NV 593 Lisa D. Carter lisa.carter3@va.gov

VISN 22: Desert Pacific Healthcare Network

Contact List for VISN 22 HSRM
Station Station# Contact Contact Email
Loma Linda, CA 605 Shadae Haynes shadae.haynes@va.gov
Long Beach, CA 600 Lorena Madrigal lorena.madrigal@va.gov
Albuquerque, NM 501 Juliet Lopez juliet.lopezmarek@va.gov
Prescott, AZ
(Northern Arizona)		 649 Nanci Chalquest nanci.chalquest@va.gov
Phoenix, AZ 644 Rhonda Bentley rhonda.bentley@va.gov
San Diego, CA 664 Jeffrey Niles jeffrey.niles@va.gov
Tucson, AZ
(Southern Arizona)		 678 Dr. Art Roa ricardo.roa@va.gov
Jolene Kirkley jolene.kirkley@va.gov
Francisco Martinez francisco.martinez@va.gov
Briana Averill briana.averill@va.gov
Los Angeles, CA 691 Aashna Basu aashna.basu@va.gov
Kimble Bullard kimble.bullard@va.gov

VISN 23: VA Midwest Health Care Network

Contact List for VISN 23 HSRM
Station Station# Contact Contact Email
Fargo, ND 437 Dustin Holzworth dustin.holzworth@va.gov
Kari Ross kari.ross@va.gov
Melanie Kalvoda melanie.kalvoda@va.gov
Des Moines, IA (Central Iowa) 636A6 Jennifer Pote jennifer.pote@va.gov
Jenna Weldon jenna.weldon@va.gov
Iowa City, IA 636A8 Savanah Lakose savanah.lakose@va.gov
Laura Hatcher laura.hatcher2@va.gov
Minneapolis, MN 618 John Wood john.wood@va.gov
Dallas Barlow dallas.barlow@va.gov
Omaha, NE 636 Christopher Banks, Jr. christopher.banksjr@va.gov
Heather Batt heather.batt1@va.gov
Amber Spitzer amber.spitzer@va.gov
Sioux Falls, SD 438 Gerald Axsom gerald.axsom@va.gov
Carrie Hall carrie.hall2@va.gov
St. Cloud, MN 656 Kelsey Krotzer kelsey.krotzer@va.gov
Rachel Bradshaw rachel.bradshaw@va.gov
Black Hills, SD 568 Heather Peters heather.peters2@va.gov
Barb Wilde barbara.wilde@va.gov
Laura Sterna laura.sterna@va.gov
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