HealthShare Referral Manager (HSRM) Support Points of Contact - Community Care
Attention A T users. To access the menus on this page please perform the following steps. 1. Please switch auto forms mode to off. 2. Hit enter to expand a main menu option (Health, Benefits, etc). 3. To enter and activate the submenu links, hit the down arrow. You will now be able to tab or arrow up or down through the submenu options to access/activate the submenu links.

Community Care


Quick Links

Veterans Crisis Line Badge
My healthevet badge

HealthShare Referral Manager (HSRM) Support Points of Contact

The purpose of this page is to provide various points of contact you can reach out to regarding your use of HealthShare Referral Manager (HSRM).

Technical Support

Monday–Friday, 7:30 a.m.–5 p.m. ET

HSRM Help Desk Information Sheet Support

VA Medical Center Points of Contact

An important part of the HSRM registration process involves coordinating with your VA Medical Center partner(s) to:

  • inform them of your interest in using HealthShare Referral Manager (HSRM),
  • ensure your facility's specialty can be processed in HSRM,
  • request the facility name/location as it appears on the Provider Profile Management System (PPMS) record for your NPI(s), for purposes of filling our your End User Tracker, and
  • let them know when you have received your HSRM account and are ready to begin processing referrals in the system

End User Tracker

The tables below provide points of contact for each VA Medical Center, organized geographically. Please reach out to the point of contact for each VAMC you partner with to coordinate on the items mentioned in the list above.

View an interactive map of VA VISNs.

To request updates to the listings below, please email the Community Care Referral & Authorization Team.


Contact List for VISN 1 HSRM
StationStation#ContactContact Email
Bedford, MA 518 Gail Scalese
Linda Gaudet
Cher-Marie Tourigny
Manchester, NH 608 Dr. Brian Phemester
Ichelle Herbu
Charleen Eaton
Leeds, MA
(Central Western MA)
631 Catherine Dietrich
Erica Hewes
Iris Vicencio-Rasku
Providence, RI 650 Dr. Annmarie Dunican
Candace Pierson
Cara Gregory
Togus, ME 402 Corey Vail
Boston, MA 523 Emily Peloquin-Pape, NP
Ebony Johnson
Connecticut, CT 689 Kathleen Stewart
Erin Blatchley (Acting)
White River Junction, VT 405 Wendy Decoff


Contact List for VISN 2 HSRM
StationStation#ContactContact Email
Bronx, NY 526 Sherrie Moore
Buffalo, NY (Western NY) 528 Patrick Perretta 
East Orange, NJ 561 Mahnaz Sarachi
Stephanie Bell
Northport, NY 632 April Esposito
Omaida Wilson
Hudson Valley, NY 620 Naomi Nelson
Giuseppe Callari
New York, NY 630 Helen Zhang
Albany, NY 528 Mary Ann Jones
Nadine Hebert
Bath, NY 528 Karen Stryker
Canandaigua, NY 528 Karen Stryker
Syracuse, NY 528 Darcie Parsons
Patricia Palladino


Contact List for VISN 4 HSRM
StationStation#ContactContact Email
Coatesville, PA 542 Renee Williams
Erie, PA 562 Jennifer Bailey
Altoona, PA 503 Jennifer Harbaugh
Butler, PA 529 Robert Kling
Lebanon, PA 595 Ashley Klick
Philadelphia, PA 642 Chasity Gary
Pittsburgh, PA 646 Leslie Abt
Wilkes-Barre, PA 693 Kathleen Pisano
Wilmington, DE 460 Christine Micek


Contact List for VISN 5 HSRM
StationStation#ContactContact Email
Beckley, WV 517 William Giles
Jeffrey Edens
Clarksburg, WV 540 Jeannie Kirtner
Tara Wright
Huntington, WV 581 Brooke Booth
Ginger Adams
Martinsburg, WV 613 Kimberly Wilson
Lisa Johnston
Baltimore, MD 512 Heather Hipsley
Lisa Jackson
Washington, DC 688 Donna Suggs


Contact List for VISN 6 HSRM
StationStation#ContactContact Email
Asheville, NC 637 Amberli Russell
Cynthia Smith
Durham, NC 558 Erica Brown
Morgan Perry
Fayetteville, NC 565 Russell Edwards
Adalberto Lebron
Hampton, VA 590 Mark Chavez
Rickita Copeland
Richmond, VA 652 Tashanda Johns
Lisa Haskins
Salem, VA 658 Lori Hodges
Kiley McCall 
Salisbury, NC 659 Robin Toohey
Stephanie Hart


Contact List for VISN 7 HSRM
StationStation#ContactContact Email
Augusta, GA 509 Mary K. Caswell 
Renita Curry
Birmingham, AL 521 Amanda Gillespie
Erica Lewis
Charleston, SC 534 Quana Singleton
Felicia Smith
Columbia, SC 544 Walter Harper
Billy Grigsby
Atlanta, GA 508 Clara Glover
Jeffery Garrett
Dublin, GA 557 Yvette Yeager
Miszpah Lawhorn
Tuscaloosa, AL 679 Charles Gills
Angela Conville
Montgomery/Tuskegee, AL (Central Alabama) 619 Peter Karr
Jennifer Fong


Contact List for VISN 8 HSRM
StationStation#ContactContact Email
Bay Pines, FL 516 Dr. G. C. Max Rony Francois
Miami, FL 546 Fernanda Bergerson De Rezende
Gainesville, FL
(N. Florida/S. Georgia)
573 Jerilynn Moore
Orlando, FL 675 Renee Portee
San Juan, PR 672 Dr. Angie Zayas-Ortiz
Tampa, FL 673 Ricky Lugo-Felix
Dawn Fitzpatrick
West Palm Beach, FL 548 Maria Melendez
Rafael Paoli-Bruno


Contact List for VISN 9 HSRM
StationStation#ContactContact Email
Lexington, KY 596 Roger Lemacks
Louisville KY 603 Pamela Boykin
Memphis, TN 614 Joal Brown
Mountain Home, TN 621 James Crider, MD
Nashville, TN
(Tennessee Valley)
626 Marcus (Shannon) Bales


Contact List for VISN 10 HSRM
StationStation#ContactContact Email
Chillicothe, OH 538 Julie Federici
Cincinnati, OH 539 Susan Mickey
Cleveland, OH 541 Jason Chaddock
Columbus, OH 757 Tia Chaffin
Dayton, OH 552 Dylan Richey
Detroit, MI 553 Quartesia Fields
Malisa Metoyer-Beale
Indianapolis, IN 583 Lori Kinder
Saginaw, MI 655 Benjamin Roth
Battle Creek, MI 515 Tiffany Bruuresema
Matthew Hendren
Ann Arbor, MI 506 Mary Gorman
Fort Wayne/Marion, IN (Northern Indiana) 610 Joseph Daniels


Contact List for VISN 12 HSRM
StationStation#ContactContact Email
Hines, IL 578 Allyene Lacey
Iron Mountain, MI 585 Sarah Buckley
Madison, WI 607 Liana Torres
Milwaukee, WI 695 Beth Ann Smith
North Chicago, IL 556 Donnabelle Lorenzo-Villarino
Tomah, WI 676 Laura Martin
Chicago, IL 537 Joan McKenzie-Hobbs
Illiana, IL 550 Angelia Montgomery


Contact List for VISN 15 HSRM
StationStation#ContactContact Email
Columbia, MO 589A4 Ladonna Crum
Topeka/Leavenworth, KS (Eastern Kansas) 589A5 Marian Paulsen
Kansas City, MO 589 Marcus Rhodes 
Wichita, KS 589A7 Ruth Duda
Chad Keller 
Marion, IL 657A5 Andrea Smith
Poplar Bluff, MO 657A4 Lisa McCurter
St. Louis, MO (St. Louis/Jefferson Barracks) 657 Juanita Willis
Aaron Herr


Contact List for VISN 16 HSRM
StationStation#ContactContact Email
Alexandria, LA 502 Mandie Haggart
Melody Craig
Central Arkansas, AR 598 Shavon Doyle
Deborah Phillips
Jackson, MS 586 Katrina Williams
Wanda Gordon-Brantley
Biloxi, MS 520 Kathleen Williams
Karri Hoerner
Kimberly Adkins
Shreveport, LA 667 William Wise
Stacey Bedsole
New Orleans, LA 629 Peaches Robinson
Lori Hall
Fayetteville, AR 564 Sheri Jackson
Houston, TX 580 Anissa Kirkling
Angela Sidney


Contact List for VISN 17 HSRM
StationStation#ContactContact Email
Amarillo, TX 504 Franke Robertson
Amanda Romo
El Paso, TX 756 Melissa Portillo
Harlingen, TX
(Texas Valley Coastal Bend)
740 Efren Cerda-Cantu
Temple/Waco, TX
(Central Texas)
674 Sabina Miller
Erin Batey
Dallas/Bonham, TX
(North Texas)
549 Debra Bailey
San Antonio/Kerrville, TX (South Texas) 671 Karen Camp
Big Spring, TX (West Texas) 519 Cecilia Doporto


Contact List for VISN 19 HSRM
StationStation#ContactContact Email
Cheyenne, WY 442 Amy Cotton
Joshua Benavente
Grand Junction, CO 575 Steven Oliva
Shirley Jackson
Muskogee, OK 623 Sean Pitezel
Lauren Fleetwood
Oklahoma City, OK 635 Andrea Adams
Martha Tichenor
Salt Lake City, UT 660 Elijah Kennedy
Kristine M. Ericksen
Sheridan, WY 666 Melissa M. Petersen
Elyssa Bishop
Denver, CO
(Eastern Colorado)
554 Katie Hopkins
Linda Cook
Toshia Cowans
Ft Harrison, MT 436 James Stafford
Amy Parrish
Traci Pavolini


Contact List for VISN 20 HSRM
StationStation#ContactContact Email
Boise, ID 531 Deonna Carlson
Portland, OR 648 Tiffany Anderson
Roseburg, OR 653 Rocky Phillips
Spokane, WA 668 Jan Pennock
Puget Sound, WA 663 Renita Walker
Jeff Green 
Walla Walla, WA 687 Jesus Robanske
White City, OR 692 Andrea Hayes
Anchorage, AK 463 Angel Finch 
Heather Carter 


Contact List for VISN 21 HSRM
StationStation#ContactContact Email
Fresno, CA 570 Rita Lunsford
Bryan Joyner
Honolulu, HI 459 April Seghorn
Reno, NV 654 Stevie Garcia
San Francisco, CA 662 Timothy Colwell
Mather, CA
(Northern California)
612 Kristel Villanueva
Palo Alto, CA 640 Thu Doan
North Las Vegas, NV 593 VHA Las Vegas CCN Service Center 


Contact List for VISN 22 HSRM
StationStation#ContactContact Email
Loma Linda, CA 605 Otis Rutter
Long Beach, CA 600 Lorena Madrigal
Albuquerque, NM 501 Juliet Lopez
Prescott, AZ
(Northern Arizona)
649 Julie Vedda
Phoenix, AZ 644 Ann Wilford
San Diego, CA 664 Jeffrey Niles
Tucson, AZ
(Southern Arizona)
678 Dr. Art Roa
Melvin Bankhead
Francisco Martinez
Briana Averill
Los Angeles, CA 691 Kathy Ryou


Contact List for VISN 23 HSRM
StationStation#ContactContact Email
Fargo, ND 437 Dustin Holzworth
Jennifer Hovland
Melanie Kalvoda
Des Moines, IA (Central Iowa) 636A6 Jennifer Pote
Tonya Crees
Iowa City, IA 636A8 Anthony Pirnat
Savanah Lakose
Minneapolis, MN 618 John Wood
Dallas Barlow
Omaha, NE 636 Christopher Banks, Jr.
Heather Batt
Amber Spitzer
Sioux Falls, SD 438 Lisa Seeley
Michael Frye
St. Cloud, MN 656 Kyle Leske
Rachel Bradshaw
Black Hills, SD 568 Dr. Cheryl Anderson
Barb Wilde
Laura Sterna