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Veterans Health Administration

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Veterans Health Administration


Interim Staffing Program

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ESTABLISHED - October 1, 2013

MISSION - Provisionally-fill clinical staffing vacancies to help increase access to patient care.

VISION - Provide ready-reserve personnel for providing clinical care, consultation, and innovation to help resolve clinician-staffing and patient-access challenges at any VA facility.

BACKGROUND - The Veterans Health Administration (VHA) Interim Staffing Program (ISP) was created on October 1, 2013, as directed by the VA National Leadership Council. We support: 1. In-Person Primary, Specialty, and Compensation and Pension Care; 2. Telemedicine Care and Consultation; 3. Clinical Executive Consultation and Management; 4. Extended-Duration Clinical Service; and 5. Virtual Integrated Patient-Aligned Care Team Operations. ISP clinicians offer several advantages. They demonstrate dedication to the enterprise mission by virtue of their decision to become VHA employees. Thanks to advance ISP-credentialing, the incremental credentialing process at assigned facilities can be much faster. ISP clinicians report to assignments oriented and ready-to-work. In addition — if the clinician and the assigned facility agree — there is the option of a no-fee, streamlined transfer of the clinician to the facility’s permanent staff. ISP clinicians support national response efforts.

The home-base for ISP administrative operations is the Veterans Health Administration-Interim Staffing Program, Phoenix, AZ.


  • Maintain high standards of patient care quality, safety, and value
  • Support Veterans access to health care throughout the VA system
  • Support recruitment of clinical staff into the VA system
  • Support vetting, orientation, and deployment of VA clinicians
  • Provide alternative-service options to help retain expert-level clinicians in the VA system
  • Help expedite filling of clinical vacancies by permanent transfer of ISP clinicians to field facilities
  • Collaborate with agency experts on national readiness and response
  • Support, refine, and develop strong clinical and administrative practices