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Beneficiary Travel- Points of Contact
Click a VISN number on the map below to view Beneficiary Travel contacts for that region
VISN 1 Facility Name Primary BT Representative Phone Number Alternate BT Representative Phone Number
VA Boston Healthcare System - Jamaica Plain
Marie Cuomo
857-364-2294
Roberto Garcia
857-364-5234
VA Maine Healthcare System - Togus
Wayne Morey
207-623-8411 ext. 2261
Giselle White
207-623-8411 ext. 5696
Manchester VA Medical Center
Nathaniel Laverriere
603-391-2206
Carl Christensen
Edith Nourse Rogers Memorial VA (Bedford VA)
Lori Durno
781-687-2563
David Morrall
781-687-4524
VA Central Western Massachusetts Health Care System
Joseph Conroy
413-584-4040 ext. 2503
Marianne LaRochelle
413-584-4040 ext. 2460
Providence VA Medical Center
Lisa Giragosian
401-273-7100 ext. 3550
Anthony Gore
401-273-7100 ext. 3483
White River Junction VA Medical Center
Kenneth Webbley
802-295-9363 ext. 5739
Ronald Clark
802-295-9363 ext. 5199
VA Connecticut Healthcare System - West Haven
Timothy T. Smith
203-932-5711 ext. 3517
Patrick Donaghey
203-932-5711 ext. 7835
VISN 2 Facility Name Primary BT Representative Phone Number Alternate BT Representative Phone Number
Albany VA Medical Center - Samuel S. Stratton
Mignonette Crowson
518-626-6710
James Arrington
518-626-6721
VA New York Harbor Health Care System
Karen Person
212-686-7500 ext. 6344
Kimberly Gray
718-836-6600 ext. 1971
Canandaigua VA Medical Center
Shirley Brown
585-393-7320
Lisa Wild
585-393-7349
Rochester VA Outpatient Clinic
Shirley Brown
585-393-7320
Danny Martinez
585-463-2600 ext. 32688
Bath VA Medical Center
Stacey Foster
607 664-4899
Michelle Strong
607-664-4781
VA New Jersey Health Care
Wanda Williams
973-676-1000 ext. 2466
Myra Murphy
973-676-1000 ext. 4335
Syracuse VA Medical Center
Terry Kavanaugh
315-425-4400 ext. 54056
Stefania Ravas
315-425-4400 ext. 54340
Northport VA Medical Center
Patricia Sangenito
631-261-4400 ext. 5579
Sherry Hopper
631-261-4400 ext. 2660
VA Western NY Healthcare System
Jeremy Trombley
716-862-8761
Ryan Vallery
716-862-6800
VA Hudson Valley Health Care System - Montrose
Steven Williams
914-737-4400 ext. 3527
Caprice Pack
845-831-2000 ext. 5086/2842
VA Hudson Valley Healthcare System - Castle Point
Steven Williams
914-737-4400 ext. 3527
Caprice Pack
845-831-2000 ext. 5086/2842
James J. Peters VA Medical Center - Bronx
Anthony Maldonado
718-584-9000 ext. 3781
Ariel Torres
718-584-9000 ext. 5324
VISN 4 Facility Name Primary BT Representative Phone Number Alternate BT Representative Phone Number
Altoona - James E. Van Zandt VA Medical Center
Wendy Moore
814-943-8164 ext. 7564
Christina Spade
814-943-8164 ext. 7565
VA Butler Health Care Center
Nicole Crawford
878-271-6821
Nick Curcio
724-285-2471
Lebanon VA Medical Center
Jennifer Stevey
717-272-6621 ext. 3774
Pamela S. Smith
717-272-6621 ext. 3773
Wilkes-Barre VA Medical Center
Laurie Carlin
570-824-3521 ext. 7882
Gloria Sharon
570-824-3521 ext. 4925
VA Pittsburgh Healthcare System
Michelle Castriota
412-360-6162
Melanie Miller
412-822-2049
Erie VA Medical Center
Ella Spears
814-860-2973
Richard Arthur
814-860-2532
Coatesville VA Medical Center
Bridgette Boyer
610-384-7711 ext. 5025
Anya Keasley
610-384-7711 ext. 5013
Philadelphia VA Medical Center
Shardella Spaddy
215-823-5800 ext. 4165
Julie Burnett
215-823-5800 ext. 5119
Wilmington VA Medical Center
Michael Downs
302-994-2511 ext. 4105
Roy Cephas
302-994-2511 ext. 4469
VISN 5 Facility Name Primary BT Representative Phone Number Alternate BT Representative Phone Number
Huntington - Hershel "Woody" Williams VA Medical Center
Jennifer Lund
304-429-6741 ext. 2317
Troy Knight
304-429-6741 ext. 2509
Washington DC VA Medical Center
George Caldwell
202-745-8252
Michael Barnwell
202-745-8252
Martinsburg VA Medical Center
Valerie Clark
304-263-0811 ext. 3192
Shawn Lawson
304-263-0811 ext. 4309`
Baltimore VA Medical Center - VA Maryland Healthcare System
Richard Farr
410-605-7000 ext. 55424
Clarksburg - Louis A. Johnson VA Medical Center
Brian Goodwin
304-623-3461 ext. 3221
Charles Gumbus
304-623-3461 ext. 4154
Beckley VA Medical Center
David Snyder
304-255-2121 ext. 4089
Kevin Pannell
304-255-2121 ext. 4702
VISN 6 Facility Name Primary BT Representative Phone Number Alternate BT Representative Phone Number
Asheville VA Medical Center
Bryan Stewart
828-298-7911 ext. 2469
Melissa Burleson
828-298-7911 ext. 5613
Durham VA Medical Center
Clarence Cooper
919-286-0411 ext. 6637
Melinda Marshall
919-286-0411 ext. 177588
Fayetteville VA Medical Center
Tonia D. Holland
910-475-6046
Lisa R. Montgomery
910-475-6732
Hampton VA Medical Center
William S. Shingleton
757-722-9961 ext. 3235
Lorrissa Phillips
757-722-9961 ext. 3720
Hunter Holmes McGuire VA Medical Center - Richmond
Zimone Jackson
804-675-5000 ext. 4690
Tracy Adjip
804-675-5136
Salem VA Medical Center
Sandra Albery
540-982-2463 ext. 2908
Deborah M. Lowery
540-982-2463 ext. 3535
Salisbury - W. G. (Bill) Hefner VA Medical Center
Emma T. Knox
704-638-9000 ext. 14111
Christopher Dunbar
704-638-9000 ext. 12500
Charlotte Health Care Center
John Akers
704-329-1300 ext. 31524
Carmen Smith
704-329-1300 ext. 31520
Kernersville Health Care Center
Jamarla Phillips
336-515-5000 ext. 21138
Lisa Fredrickson
336-515-5000 ext. 21724
VISN 7 Facility Name Primary BT Representative Phone Number Alternate BT Representative Phone Number
Tuscaloosa VA Medical Center
Stephen Bates
205-554-2000 ext. 2334
Sherry Washington
205-554-2000 ext. 2380
Decatur - Atlanta VA Health Care System
Dominick Vior
404-321 6111 ext. 203650
Ralph Gary
404-321-6111 ext. 206649
Augusta - Charlie Norwood VA Medical Center
Marcus Barnes, Supervisory Financial Administration & Program Specialist
706-733-0188 ext. 7696
Dawn Lewis
706-733-0188 ext. 6593
Birmingham VA Medical Center
Jennifer Norwood
205-933-8101 ext. 4511
Tonya Colvin-Mills
205-933-8101 ext. 6196
Central Alabama Veterans Health Care System (Montgomery and Tuskegee)
Emma Love
800-214-8387 ext. 6294
Gerald W. Johnson
800-214-8387 ext. 4596
Charleston - Ralph H. Johnson VA Medical Center
Stephen "Justin" Massenberg
843-511-5011 ext. 4849
Joseph "Lee" Cook
843-577-5011 ext. 3686
Columbia VA Health Care System
Roy Tucker Jr
803-776-1000 ext. 7027
Rodney Smith
803-776-1000 ext. 7181
Dublin - Carl Vinson VA Med Center
Syreatha Lord-Humphrey
478-272-1210 ext. 3504
Leon King
478-272-1210 ext. 2967
VISN 8 Facility Name Primary BT Representative Phone Number Alternate BT Representative Phone Number
Bay Pines VA Health Care System
John Stickney
727-398-6661 ext. 12166
Helena (Lisa) Lawton
239-652-1800
San Juan - VA Caribbean Healthcare System
Lisandra Nieves
787-641-7582 ext. 31517
Virna Falcon
787-641-7582 ext. 31566
Bruce W. Carter - Miami VA Healthcare System
Christian Zegarra
305-575-7000 ext. 3030/3121
Jerome King
305-575-7000 ext. 3030/3121
Gainesville - Malcom Randall VA Medical Center, North FL/South GA Veterans Health System
Renea Young
352-548-6000 ext. 105320
Tanyetta Miranda
352-548-6000 ext. 107084
Lake City VA Medical Center
Renea Young
352-548-6000 ext. 105320
Tanyetta Miranda
352-548-6000 ext. 107084
Jacksonville Outpatient Clinic (JOPC)
Gwen D Gibbs
904-475-5800 ext. 506178
Erick Powell
904-475-5800 ext. 505718
Sgt Ernest I 'Boots' Thomas VA Clinic (Tallahassee VA Health Care Center)
Mami Dockett
850-513-7637
Terrance White
850-513-7650
Tammy Moulton
850-513 7527
Perry Community Based Outpatient Clinic
Karen Audry Gorby
850-223 8387
St Augustine Community Based Outpatient Clinic
David Sanabria
904-823-2960
Carl Smith
904-823-2896
The Villages Outpatient Clinic
Billy Armen
352-674-5073
Robert Davis
352-674-5071
Ocala Community Based Outpatient Clinic
Melissa Thaggard
352-547-1591
Imelda Guillory
352-369-3320
St. Mary's Community Based Outpatient Clinic
Cheryl Annette Lee
912-510-3442
Danita Johnson
912-510-3441
Waycross community Based Outpatient Clinic
Theresa Braddock
912-279-4400 ext. 1200
Cynthia Harvey
912-279-4400 ext. 1204
Lecanto Community Based Outpatient Clinic
Linda Stapleton
352-249-1662
Christa Ryan (Brooks)
352-746-8015
Tampa - James A. Haley Veterans Hospital
Jonathan Esteban
813-972-2000 ext. 5881
Kevin Sloan
813-972-2000 ext. 4248
West Palm Beach VA Medical Center
Salisha Ramroop
561-422-5477
Marverlyne Young
561-422-6916
VISN 9 Facility Name Primary BT Representative Phone Number Alternate BT Representative Phone Number
Lexington VA Medical Center
Marvin Montgomery
859.281.4951
Noade Day
859.281.4951
Louisville - Roblex Rex VA Medical Center
Helena Humphrey
502-287-6391
Jamie Zaepfel
502-287-5892
Memphis VA Medical Center
Robert Cooper
901-523-8990 ext. 4122
Velenssia Hull
901-523-8990 ext. 4123
Mountain Home VA Medical Center - Johnson City
John C. George Jr.
423-926-1171 ext. 4438
Abel Cusatti
423-926-1171 ext. 6509
Tennessee Valley Healthcare System
Charles Adefope
615-225-5527 or 615-330-1246
Christopher McCabe
615-225-3421
VISN 10 Facility Name Primary BT Representative Phone Number Alternate BT Representative Phone Number
Ann Arbor Healthcare System
Maria Mcintosh
734-845-5365
Stephon Dottery
734-845-5730
Battle Creek VA Medical Center
Lynette Conklin
269-966-5600 ext. 35342
Robert McCreary
269-223-5739
Chillicothe VA Medical Center
Frankie Perri
740-773-1141 ext. 7489
Larene O'Dell
740-773-1141 ext. 6628
Cincinnati VA Medical Center
Reginald Hayes
513-861-3100 ext. 4110
Henry Robinson
513-861-3100 ext. 4362
Louis Stokes Cleveland VAMC
Angela Fox
216-791-3800 ext. 44114
Natasha Borum
216-791-2300 ext. 44101
Dayton VA Medical Center
Susanne Wagner
937-268-6511 ext. 3064
Victoria Combs
937-268-6511 ext. 3735
Detroit - John Dingell VA Medical Center
Sherry Lockhart-Clossum
313-576-1000 ext. 63489
Ken Hill
313-576-3633
Indianapolis - Richard L. Roudebush VA Medical Center
Laura Droeger
317-988-2510 or 317-988-2285
Zenobia Downing
317-988-9678
VA Northern Indiana Health Care System
Dustin Conner
800-360-8387 ext. 74094
Willie Thomas
800-360-8387 ext. 74094
Saginaw - Aleda E Lutz VA Medical Center
Tabitha Petty
989-497-2500 ext. 11473
Sandra Freeman
989-497-2500 ext. 12475
Columbus - Chalmers P. Wylie Ambulatory Care Center
Kerry Rivers
614-257-5623
Randall Hinkle
614-257-5624
VISN 12 Facility Name Primary BT Representative Phone Number Alternate BT Representative Phone Number
Chicago- Jesse Brown VA Medical Center
Candace Begley
312-569-6462
Clarissa Ashdown
312-569-5947
Iron Mountain - Oscar G. Johnson VA Medical Center
Michael Seratti
906-774-3300 ext. 32811
Daryl Kyllonen
906-774-3300 ext. 32441
Madison - William S Middleton Memorial Veterans Hospital
Justin Kramer
608-256-1901 ext. 11919
Carl Oppert
608-256-1901 ext. 11955
Danville - VA Illiana Health Care System
Sara Dupree
217-554-4023
Cheryl Plummer
217-554-6162
Tomah VA Medical Center
Scott Sibbald
608-372-3971 ext. 64313
Jason Weber
608-372-3971 ext. 66588
Milwaukee - Clement J. Zablocki VA Medical Center
Robert Kolb
414-384-2000 ext. 42052
Steve Haugen
414-384-2000 ext. 42059
Captain James A Lovell Federal Health Care Center - North Chicago
Rebecca Kessler
224-610-5511
Velma Johnson, Division Officer
224-610-5512
Hines - Eward Hines Jr. VA Hospital
Wilmer Aragon or Aiah Thompson
708-202-8387 ext. 20415
Phillip Walton
708-202-7964
Aiah Thompson
708-202-5355
VISN 15 Facility Name Primary BT Representative Phone Number Alternate BT Representative Phone Number
VA St. Louis Health Care System
John Modesto
314-289-6415
Janitra Townsel
314-289-6415
Polular Bluff - John J. Pershing VA Medical Center
James Gebelhardt
573-686-4151 ext. 59200
Shadad Hamidu Musah
573-686-4151 ext. 54637
Columbia - Harry S. Truman Veterans' Memorial Hospital
Christopher (Marc) Goldsmith
573-814-6000 ext. 53078
Dawn K. Adams
573-814-6215 ext. 53080
Topeka - East Kansas Health Care System - Colmery-O'Neil VA Medical Center
Mary Heintzelman-Glenn
913-682-2000 ext. 53310
Jim Killough
785-350-3111 ext. 52106
Leavenworth - East Kansas Health Care System - Dwight D. Eisenhower VA Medical Center
Mary Heintzelman-Glenn
913-682-2000 ext. 53310
Arlene Jackson
913-758-4150
Wichita - Robert J. Dole VA Medical Center
Charles McFadden
316-685-2221 ext. 58051
Andrew Jones
316-685-2221 ext. 58048
Kansas City VA Medical Center
Stanley Conner
816-922-2433
Tracie Raggs
816-922-2433
Marion VA Medical Center
Heather Boatright
618-997-5311 ext. 55046
Tom Biggs
618-997-5311 ext. 55046
VISN 16 Facility Name Primary BT Representative Phone Number Alternate BT Representative Phone Number
Pineville - Alexandria VA Health Care System
Brandon Crabtree
318-466-4407
Sandra Rachal
318-466-4402
Biloxi - Gulf Coast Veterans Health Care System
Barbie Cutrer
228-523-8312
Vanessa Jacobs
228-523-5278
Fayetteville - Veterans HealthCare System of the Ozarks
Chrsitina Blankenship
479-443-4301 ext. 63485
Luanna Oxford
479-587-5933
Houston - Michael D. DeBakey VA Medical Center
Krystal Brown-Batiste
713-791-1414 ext. 27630
Briggette House
713-791-1414 ext. 27630
Jackson - G.V. (Sonny) Montgomery VA Medical Center
Holly Mullins
601-362-4471 ext. 56183
Kenneth Hamilton
601-362-4471 ext. 55754
Little Rock - Central Arkansas Veterans Healthcare System - John L. McClellam Memorial Veterans Hospital
Jim Pugh
501-257-2625
Patrick Green
501-257-5711
New Orleans - Southeast Louisiana Veterans Health Care System
Kimberly Redmond
504-507-5565
John Creighton
504-412-3700 ext. 65137
Shreveport - Overton Brooks VA Medical Center
Sandra Brown
318-990-5712
Carlin Murphy
318-990-4937
VISN 17 Facility Name Primary BT Representative Phone Number Alternate BT Representative Phone Number
Amarillo VA Health Care System
Timothy Holland
806-355-9703 ext. 4044
Warren Frazier
806-355-9703 ext. 4094
Big Spring - West Texas VA Health Care System
Moses Tijerina
432-263-7361 ext. 5683
Michael Batteton
432-263-7361 ext. 7165
Dallas - VA North Texas Health Care System
Sonequa Grubbs
214-857-3836
Philip Day
214-857-3609
San Antonio - South Texas Veterans Health Care System
Charlotte Clayton
210-617-5300 ext. 15401
Frank Thomas
210-617-5300 ext. 10283
Temple - Central Texas Veterans Health Care System
Samanth Gillens
254-743-1449
Matthew Davey
254-743-2001
Harlingen - VA Texas Valley Coastal Bend Health Care System
Gilberto Ontiveros
956-291-9451
Sandra Mata Torres
956-254-6237
El Paso VA Health Care System
David Macias
915-564-6100 ext. 7104
Vanessa Sisson
915-564-7620
VISN 19 Facility Name Primary BT Representative Phone Number Alternate BT Representative Phone Number
Fort Harrison VA Medical Center
Nathaniel Zerr
406-447-7409
David Thunstrom
406-447-6272
Cheyenne VA Medical Center
John Pike
307-778-7550 ext. 7224
Brandon Bellefleur
307-778-3079
Aurora - VA Eastern Colorado Health Care System -Rocky Mountian Regional VA Medical Center
Chris Pace
720-857-5421
Timothy Corkran
720-723-6390
Grand Junction - VA Western Colorado Health Care System
Luke Polinghorne
970-263-2800 ext. 2117
Pamela Abston
970-263-2800 ext. 2325
Muskogee - Eastern Oklahoma VA Health Care System (Jack C. Montgomery VA Medical Center)
Lisa Dubbs
918-577-4275
Michelle Freeman
918-577-4214
Oklahoma City VA Health Care System
Talbott Bridgett
405-456-5666
Felisha Jones
405-456-5835
VA Salt Lake City Health Care System
Matthew Byers
801-582-1565 ext. 1420, Option 2
George Netto
801-582-1565 ext. 1420 Option 2
Sheridan VA Medical Center
John Purtill
307-675-3280
BT Office
307-675-3978
VISN 20 Facility Name Primary BT Representative Phone Number Alternate BT Representative Phone Number
Anchorage - Alaska VA Healthcare System
Broderick F. Cooper
907-257-4948
David Young
907-257-4782
Boise VA Medical Center
Randy "Heath" Reeder
208-422-1000 ext. 7356
Charles Buckley
208-422-1076
Portland VA Medical Center
Joshua Birmingham
503-273-5109 ext. 55109
Monty Hughes
503-220-3423
Roseburg VA Health Care System
Mary McKain
541-440-1000 ext. 44261
Ron Terwilliger
541-440-1000 ext. 44518
Seattle - Puget Sound Health Care System
Stephanie Lye
206-277-5181
Christopher Spaulding
253-583-3121
Spokane Mann-Grandstaff VA Medical Center
Jessica Lockyer
509-434-7517
Courtney Rose
509-434-7517
Walla Walla - Johnathan M. Wainwright Memorial VA Medical Center
Rod Hamilton
509-525-5200 ext. 26714
Rhonda Michael
509-525-5200 ext. 27137
White City - VA Southern Oregon Rehabilitation Center
Todd Adams
541-826-2111 ext. 3181
Danielle Feliciano
541-826-2111 ext. 3805
VISN 21 Facility Name Primary BT Representative Phone Number Alternate BT Representative Phone Number
Honolulu - VA Pacific Island Health Care System
Tristen Aczon-Fields
808-433-3611
Fresno - Central California VA Health Care System
Elaine D. Garcia
559-225-6100 ext. 5131
Ebony Turner
559-225-6100 ext. 4705
San Francisco VA Health Care System
Michael Grauer
415-988-0017
Melanie Petersen
415-319-2948
Reno - VA Sierra Nevada Health Care System
Christine (Aurora) Dansie
775 786-7200 ext 6255
Claudette Barnes
775-326-5796
VA Palo Alto Health Care System
Gasling Sweeney
650-493-5000 ext. 79267
Eric Jacobson
650-493-5000 ext. 65804
Las Vegas - VA Southern Nevada Healthcare System
Khristar Greer
702-791-9000 ext. 13294
Doniesha Smith
702-791-9000 ext. 19069
Mather - VA Northern California Heatlh Care System
Colleen Hanna
916-366-5454
James Krawczyk
916-843-7012
VISN 22 Facility Name Primary BT Representative Phone Number Alternate BT Representative Phone Number
Alburquerque - New Mexico VA Health Care System - Raymond G Murphy VA Medical Center
Pam Mayberry
505-265-1711 ext. 4506
Rulon Ashcroft III
505-265-1711 ext. 2421
VA Long Beach Health Care System
Melvin Burkley
562-826-8000 ext. 5147
janet Casmas-Malbrough
562-826-5154
VA Loma Linda Health Care System -Jerry L Pettis VA Medical Center
Daniel Barajas
909-825-7084 ext. 2063
Louis Garcia
909-825-7084 ext. 6475
Phoenix VA Health Care System
Gregory Federick
602-277-5551 ext. 2780
John Petty
602-277-5551 ext. 5139
Prescott -Northern Arizona VA Health Care System
Kelli Bogart
928-445-4860 ext. 6897
Steve Frederic
928-776-6088
VA San Diego Health Care System
Gregory Hawkins Sr.
858-642-3381
Charles Kirkman
858-552-7572
Tuscon - Southern Arizonza VA Health Care System
Kyle Cipra
520-792-1450 ext. 4591
Jose M. Acosta
520-792-1450 ext. 2448
VA Greater Los Angeles Health Care System - WLA VA Medical Center
Lorraine Lozano
310-478-3711 ext. 40072
Tre'Seane McFarland
310-478-3711 ext. 42931
VISN 23 Facility Name Primary BT Representative Phone Number Alternate BT Representative Phone Number
Omaha VA Medical Center - VA Nebraska - Western Iowa Health Care System
Scott Spofford
402-930-7009
Jordan Bierce
402-930-7028
VA Black Hills Health Care System
Richard Zerbst
605-347-2511 ext. 7550
Robin Winder
605-720-7034
Fargo VA Health Care System
Jeff Koval
701-239-3725
David Garland
701-239-3717
Des Moines - VA Central Iowa Health Care System
Jonathon Isaman
515 699-5847
Sandi Beaver
515-699-5933
Iowa City VA Health Care System
Phillip Foster
319-338-0581 ext. 6356
Scott Kane
319-338-0581 ext. 3548
Minneapolis VA Health Care System
Chris Hayes
612-467-1440
Renitia Jackson
612-467-4287
Sioux Falls VA Health Care System
Dina Hohn
605-336-3230 ext. 6075
Kathleen Metzger
605-336-3230 ext. 7921
St. Cloud VA Health Care System
Gordon Giswold
320-255-6480
Kari Freeman
320-252-1670
