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Organizational Excellence


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Life-Sustaining Treatment Decisions Initiative

Substance Use Disorders

The San Diego Healthcare System helps Veterans gain access to treatment for Substance Use Disorders.

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Access to Care Website

Access to Care Website

Empowering Veterans and caregivers to make important decisions through access to quality data, ratings and wait times for VA facilities.

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Clinical Practice Guidelines for Opioid Therapy

CPGs for Opioid Therapy

Through its Evidence-based Practice Program, VA has developed CPGs on key Veterans health issues.

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The Office of Organizational Excellence drives quality, safety and integrity in the Veterans Health Administration. These components are critical to assuring that Veterans receive the best care possible, at the right time in the right place.

The VHA Code of Integrity

The VHA Code of Integrity underscores the unique role VHA staff play in Veterans' care. Centered around VA's ICARE values of Integrity, Commitment, Advocacy, Respect and Excellence, the Code provides high-level guidance regarding VHA's expectations for how VHA staff work together, provide care to Veterans, conduct research, maintain financial records, protect assets, and serve as government employees. In addition, the Code ensures all employees (and Veterans) feel empowered to provide firsthand accounts of their experiences. These accounts allow VHA staff to identify problems early on and rectify them. Whether it's a matter of quality, patient safety, patient privacy, or an issue related to fraud, waste and abuse, the Code protects all employees in stepping forward. Download the Code communications toolkit here.

Shared Governance: Shifting the Focus on Improving Quality and Safety

Aleda Lutz VAMC

In early 2018, VISN 10 piloted the implementation of a quality and safety shared governance framework at two VAMCs: the Aleda E. Lutz VA Medical Center, Saginaw and the VA Ann Arbor Healthcare System.Click here to learn more.

Newly Established GOAL Provides Liaison Between GAO and HRL

Dr. and Patient

Since GAO added Managing Risks and Improving Veterans Health Care to the High Risk List (HRL) in 2015, VA has worked to resolve the underlying issues to ensure Veterans receive the high-quality health care they deserve. Click here to learn more.

Clinical Practice Guidelines for Management of Posttraumatic Stress Disorder


In 2015, VA's Evidence-based Practice Office shepherded the efforts of VA and DoD psychologists, psychiatrists, pharmacists, nurses, and others to review and develop clinical practice guidelines for managing patients with a PTSD diagnosis. Click here to learn more.

Our Providers: Finding the Right Practitioner

Our Providers Website

Last year, VA launched the “Our Providers” section of the Access to Care website, that offers a directory of more than 40,000 full-time and part-time VA health care providers who are independently licensed to provide care to Veterans. Click here to learn more.