Homeless Populations Certificate Program - VA Homeless Programs
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Homeless Populations Certificate Program


Homeless Populations Certificate Program

this is for VA Staff only

The Importance of Completing the Homeless Populations Certificate Program

To achieve the mission of the VA Homeless Programs Office (HPO), it is vital that our employees be well trained and equipped to address the needs of homeless Veterans across the country. With 5,000 VA employees providing services to Veterans experiencing homelessness, the need for effective training is critical. To promote excellence in care across VA, the National Center on Homelessness Among Veterans has collaborated with the VHA Employee Education System to develop a competency certificate program for VA employees.

The program has 33 required and 22 elective courses organized into seven domains:

  • Systems of VA Health Care
  • Homeless Populations: Epidemiology, Demographics, and Culture
  • Homeless Programming: Interventions and Design Policy
  • Partnerships, Communities, and Coalitions
  • Program Evaluation, Research Policy, and Utilizing Prior Research in Practice
  • Homeless Cultural Competence
  • Homeless Professionalism/Ethical Practice

The program is in its third year of development. It has undergone continual refinement to ensure that all information is appropriate, relevant, and useful to the field.

Competency Program FAQs

  1. When can I sign up for the certificate program? You can sign up now.  The program launched on September 24, 2019. 
  2. Where can I find the program? To access the each course, click here to login to the VA Talent Management System.
  3. Is the program mandatory for all HPO employees? Participation in the program is voluntary. However, if you choose to enroll, you will be required to take several specific courses to obtain the certificate and demonstrate that you have knowledge in specific domains associated with working with homeless populations.
  4. How is the program organized? The courses are organized into seven domains with required and elective course options. As you are working, a tracker will show how much of the program you have completed. For your convenience, you can find additional information and instructions in the Homeless Populations Certificate Program Curriculum Guide.
  5. How long does it take to complete the entire program? It will take around 45-50 hours to complete all courses.

More Information

Monica Diaz, MBA, B.A, L-NHA, C-RCFE
Executive Director, VHA-National Homeless Program Office
Department of Veterans Affairs Central Office-Washington D.C.

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