This weekly update is targeted towards the SSVF
Grantees and shared with valuable partners for
awareness.
August 18, 2023
RESOURCE:
HUD-VASH SSVF Collaborative Case Management Guidance & Collaborative
Agreement Sample Documents Published
UPDATE:
Customer Satisfaction Survey Update
RESOURCE:
Legal Resources
REMINDER: SSVF Data
Office Hours August 18, 2023, 12:00pm EST
REMINDER:
Outreach Activities
RESOURCE:
HUD-VASH SSVF Collaborative Case Management Guidance & Collaborative
Agreement Sample Documents Published
The
SSVF Program Office and the HUD-VASH Program Office have collaboratively
developed written guidance about the development of Collaborative Case
Management in conjunction with the recently released memo. Additionally,
a sample Collaborative Agreement was also developed to support the development
of local coordination efforts between programs. Both of these documents, as well as the
HUD-VASH and SSVF Coordination Memo, are on the Coordination and
Planning page of our website or viewed at:
https://www.va.gov/HOMELESS/ssvf/docs/VASH_SSVF_Collaborative_CM_Guidance.pdf
https://www.va.gov/HOMELESS/ssvf/docs/SSVF_VASH_Service_Coordination_Agreement.docx
UPDATE:
Customer Satisfaction Survey Update
The
goal of the Satisfaction Survey is to ensure that Veteran families receiving
supportive services under the SSVF Program are receiving quality services. Each
SSVF Grantee is required to register all household for the SSVF designated
satisfaction survey within 30 days of the participant’s pending exit from the
grantee’s program. Veteran households that are enrolled using the
HUD-VASH or GPD packet and only receive TFA are excluded from the satisfaction
survey registration requirement. If the Veteran is co-enrolled in
SSVF and HUD VASH or GPD and receives services other than one-time TFA, the
Grantee is required to register Veteran household for the satisfaction survey.
RESOURCE:
Legal Resources
The
SSVF Program Office requires all SSVF grantees ensure access to legal supports
for Veterans. In addition to the recently added Legal agreements or
contracts held by SSVF grantees, the VA also has other legal resources that may
address a Veteran’s legal needs. The link below provide
information and links to additional VA legal services for Veterans.
Legal Help for Veterans
- Office of General Counsel (va.gov)
REMINDER:
SSVF Data Office Hours August 18, 2023, 12:00PM EST
The SSVF Program
Office continues to host monthly SSVF Data Office Hours for SSVF Grantees and
their community partners. Our technical assistance partners with Abt Associates will continue to provide “deep dive”
education and conduct live Q & A about SSVF data requirements. These
Office Hours are a great opportunity for SSVF grantees to grow their data entry
and data quality skills and improve local
processes.
Please
register using the following link: Webinar Registration -
Zoom
After registering,
you will receive a confirmation email containing information about joining the
webinar.
REMINDER:
Outreach Activities
The
SSVF Program Office would like to remind grantees that outreach is a required
activity. As a core component of the grant, grantees should have a robust
outreach strategy to engage Veterans experiencing or at-risk of
homelessness.
SSVF
grantees should:
· Ensure
outreach activities cover the full geography and all unsheltered
Veterans are offered a pathway to permanent or interim housing in the near
term.
· Collaborate
with community partners for street outreach including Coordinated Entry
Outreach Teams, VA Outreach Teams, Law Enforcement, local businesses such as
railroads or gas stations, public services such as street or highway
departments, health departments, bus or train stations, advocacy groups
including domestic violence providers, organizations specifically focused on
supporting marginalized groups.
· Strongly
consider hiring in-house or elevating existing the employment of peer
specialists in outreach settings and across program operations; ensure
outreach personnel include Veterans who have had similar experiences to those
for whom Services are designed to support.
· Provide
access to training in trauma-informed, culturally responsive outreach and
engagement strategies, including Rapid Resolution approaches, motivational
interviewing, and implicit bias.