From: SSVF
Sent: Friday, November 1, 2019 3:04 PM
To: SSVF
Subject: SSVF Program Update Friday November 1st, 2019
Topics:
1.
Register Now: SSVF National Webinar: SSVF Customer Service Unannounced
Standardized Veteran (USV) Project Webinar on Nov 14, 2019 2:00 PM EST
2.
Reminder: SSVF Contact Change Reporting Process
3.
Reminder: FY2020 VA Data Guide
4.
Update: Revision to Returning Home Description and Frequently Asked Questions
(FAQs)
Register Now: SSVF
National Webinar: SSVF Customer Service Unannounced Standardized Veteran (USV)
Project Webinar on Nov 14, 2019 2:00 PM EST
The SSVF Program
Office will provide an overview and update on the Unannounced Standardized
Veteran (USV) Project. The USV quality improvement effort is commonly
referred to as a “mystery shopper program”. The webinar will review
survey results and discuss implementation of USV including, scoring criteria,
common barriers to access discovered during the surveys, as well as
recommendations for the field. The webinar will describe the
process for grantees to review and respond the USV findings and provide for all
grantees on expectations regarding access and customer service.
Please register
for SSVF National Webinar: SSVF Customer Service Unannounced Standardized
Veteran (USV) Project Webinar on Nov 14, 2019 2:00 PM EST at:
https://attendee.gotowebinar.com/register/2837221988324305933
Reminder:
SSVF Contact Change Reporting Process
SSVF Contact
Changes are reported to the SSVF Program Office using the SSVF online grants
management system (GIFTS). Grantees will find the SSVF Contact Change
Template in Applicant’s Account (GIFTS Account holder) GIFTS account portal as
an active Requirement, titled SSVF Contact Change Form. To access current
contact list, grantee may open up the SSVF Contact Change Requirement and
current contacts will be prepopulated. IF NO CHANGES ARE NEEDED, PLEASE DO NOT
SUBMIT. If changes are needed, Grantees will fill out the form with
new contacts and submit. Please complete and submit the form as
needed. The SSVF Program Office will provide a new, blank form for
future use.
The SSVF Guide to
Program Contacts is available on the SSVF Website at:
https://www.va.gov/HOMELESS/ssvf/docs/SSVF_Companion_Guide_to_Contacts.pdf
Reminder: FY2020
VA Data Guide
The updated VA
Data Guide describes data management expectations for SSVF grantees that are
required to participate in HMIS. The guide conveys information regarding
the tools needed to properly meet HMIS requirements and manage program
data. The reporting requirements in 38 CFR 62.71 have been designed to
provide VA with the information needed to assess the outcomes associated with
grantees’ programs. As a result of this, VA anticipates grantees’
programs will assist in reducing the number of Veteran families who are
homeless or at risk of homelessness. Grantees are encouraged to pay close
attention to updates in the VA Data Guide related to data standards, including
new guidance on Returning Home and Rapid Resolution data capture requirements.
New in FY2020, the
SSVF Program Office will collect information on all Rapid Resolution
interventions, including Rapid Resolution conversations that do not result in
SSVF enrollments. In order to capture all Rapid Resolution activities,
including conversations only, HMIS Administrators must create a separate
project in HMIS utilizing the Coordinated Entry Event data element. This
data element is intended to standardize data collection on core components of
Coordinated Entry like access, assessment, referral and prioritization. This
data element will be used by SSVF providers as needed to record all Rapid
Resolution conversations. After recording the conversation result, the
client can be exited from the Rapid Resolution project. In many cases,
households will be enrolled in either SSVF Rapid Rehousing or SSVF Homelessness
Prevention project types after being exited from the Rapid Resolution
Coordinated Entry Event project.
Please work with
your HMIS Administrator/HMIS Lead for project set up of these new Rapid
Resolution projects. The VA expects these projects to be in operation no later
than December 1, 2019, and for all data to be fully captured on all active
clients with whom conversations are being held as of the date the project is
established by HMIS Leads.
The FY2020 VA Data
Guide is located on the SSVF website and can be found using the link below:
https://www.va.gov/HOMELESS/ssvf/docs/FY2020_VA_Provider_Data_Guide_October_2019.pdf
Update: Revision
to Returning Home Description and Frequently Asked Questions (FAQs)
Returning Home is
an approach to ending Veteran homelessness through use of SSVF practices.
Returning Home supports social and familial reunification by allowing SSVF
grantees to use TFA to assist Veterans in returning to their community of
origin. Returning Home was initially piloted in certain high rent/low
vacancy rate communities but has been expanded and can now be utilized by all
SSVF providers. The SSVF Program Office has revised the description and
FAQs regarding Returning Home, which is available on the SSVF University and is
included with this update.
https://www.va.gov/HOMELESS/ssvf/docs/Returning_Home_Guidance_and_FAQs.pdf
Thank You,
SSVF Program
Office