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National Center for Organization Development

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NCOD Program Evaluation and Survey Team Services

NCOD provides research, evaluation, and consultation services and support to VA offices interested in assessing their program, area of service, or other business management processes.  The following documents serve as initial resources to inform VA offices of these services:

Program Evaluation Handout


This document provides a brief introduction to program evaluation concepts and processes to assist VA offices (and their VA contractors) in conceptualizing program evaluation/survey plans.  This handout is not exhaustive of all evaluation strategies, but does offer a broad, layperson understanding of program evaluation, which VA offices can use when implementing their own evaluation plans, securing VA contractor support for evaluation services, or working with NCOD (see Survey Team Charter below).


NCOD Survey Team Charter 


This document provides a concise overview of the NCOD Survey Team services available to VA clients including an overview of client responsibility throughout the survey process, steps for requesting NCOD Survey Team services, and NCOD resources available to VA offices. 

Questions regarding these documents or NCOD services may be directed to VHANCOD@va.gov or 513-247-4684 (ET).