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Office of Nursing Services (ONS)


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About VA Nursing

Mission: To honor the Veteran through excellence in healthcare delivery

Vision: Advancing nursing; Transforming healthcare

About The Office of Nursing Services (ONS)

The Office of Nursing Services (ONS) provides leadership, guidance and strategic direction on all issues related to nursing practice, education, research & workforce for clinical programs across the continuum of care and care delivery sites that impact our Veterans. VA Nursing is a dynamic, diverse group of honored, respected, and compassionate professionals. VA is the leader in the creation of an organizational culture where excellence in nursing is valued as essential for the delivery of quality healthcare to those who served America.


Key ONS Staff 

Jennifer Strawn 

Dr. Jennifer A. Strawn, DNP, RN, NEA-BC
Executive Director (SES Bio)

Tracy Weistreich 

Dr. Tracy Weistreich, PhD, RN, NEA-BC, VHA-CM
Acting Deputy Executive Director (Bio)

Bailey Wells 

Bailey Wells, MSN, APRN, FNP-BC
Interim Deputy Executive Director (Bio)

Karen Ott
Karen M. Ott, DNP, RN
Director for Policy and Legislation
Christine Engstrom
Christine Engstrom, PhD, CRNP, AOCN, FAANP
Director, Clinical Practice
Sheila Sullivan
Sheila Cox Sullivan, PhD RN VHA-CM
Director, Research, Quality & Analytics
Theone Fee
Theone Fee, DNP, MBA/HCM, RN, NEA-BC
Director, Workforce and Leadership
Jaclyn Engelsher
Jaclyn Engelsher, DNP, APRN
Associate Director, Care Coordination & Integrated Case Management
Catherine Ewing
Catherine Ewing
Director, Travel Corps
Kim McDonald
Dr. Kim S. McDonald, DNP, RN, NEA-BC, CHCR, VHA-CM
Acting Director, Clinical Operations
Kathryn Sapnas
Kathryn G. Sapnas, PhD, RN-BC, CCRN Alumnus, CNOR (E)
Director, Innovation
Suzanne Thorne-Odem
Suzanne Thorne-Odem, DNP, APRN, FNP-C
Clinical Practice Program Manager
Elizabeth Czekanski
Elizabeth Czekanski, DNP, MS, RN-BC, NE-BC, VHA-CM
Mental Health Clinical Nurse Advisor (ONS Staff)
(412) 801-1125
Storm Morgan
Storm L. Morgan, MSN, RN, MBA
Clinical Program Manager, Ambulatory and Virtual Care
Michelle Lucatorto
Michelle A. Lucatorto, DNP, RN, FNP-BC
Program Manager, Analytics
Penny Kaye Jensen
Penny Kaye Jensen, DNP, APRN, FNP-C, FAAN, FAANP
Program Manager, APRN
Colleen Walsh-Irwin
Colleen Walsh-Irwin, DNP, ANP-BC, AACC, FAANP
Program Manager, Evidence Based Practice
Vicki Church
Victoria “Vicki” Church, RN, MS, CNS-BC
Program Manager, Electronic Health Record Modernization
Jade Moore
Jade T. Moore, RN, MS
Staffing Methodology, Workforce and Leadership
Teresa England
Teresa Odom, PhD, RN
Program Manager, Access, Productivity and Staffing
Heather Arredondo
Heather Arredondo, DHA, RN, VHA-CM
Program Manager, Nurse Professional Standards Boards
Kathryn Rugen
Kathryn Wirtz Rugen, PhD, FNP-BC, FAANP, FAAN
Program Manager, Research
Lygia Arcaro
Lygia Lee Arcaro, PhD, RN
VHA SimLEARN National Director, Nursing Programs
Jimmy Boerschmann
Jimmy Boerschmann, RN, BSN, MSHC
Field Advisor, Care Coordination & Integrated Case Management Initiative
Beth Sprinkle
Beth Sprinkle, LCSW, C-ASWCM, MVF-ASW
Field Advisor, Care Coordination & Integrated Case Management Initiative
Melanie Rouch
Melanie L. Rouch, MSW, LCSW-C
Field Advisor, Care Coordination & Integrated Case Management Initiative
Shawanda Poree
Shawanda Poree, RN, BSN, MBA
Program Manager, Nurse Recruitment and Resources
Victoria Cox
Victoria M. Cox, DNP, RN, CHCR, VHA-CM
National Consultant, Recruitment & Resourcing
Scott Ballard M. Scott Ballard
Director, Communications


Office of Nursing Services Main Telephone Number: 202-461-6700

VA Headquarters (10A1)
810 Vermont Ave., N.W.
Washington, DC 20420
Office Fax: 202-461-0933
email ONS