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VA » Office of Resolution Management » Equal Employment Opportunity (EEO) Complaint Processing

Office of Resolution Management

Equal Employment Opportunity (EEO) Complaint Processing

***The Office of Resolution Management (ORM) is excited to announce the launch of our newly redesigned website, now hosted at a new URL https://department.va.gov/resolution-management/ . This ORM webpage will be fully retired by the end of 2025. All future updates and resources will be available exclusively through the new platform.***

The Office of Resolution Management (ORM) is responsible for providing equal employment opportunity (EEO) complaint processing services within the Department of Veterans Affairs (VA). The Equal Employment Opportunity (EEO) complaint process begins when an employee experiences an incident of discrimination or harassment. It’s crucial to report this incident to the Office of Resolution Management (ORM) within 45 calendar days. ORM is dedicated to helping employees navigate their concerns through a supportive process that includes confidential counseling, mediation, and investigation. Our goal is to ensure that every employee feels heard and supported throughout this process.

EEO Policy Statement

The VA is dedicated to providing Equal Employment Opportunity (EEO) and resolving conflicts in a way that supports our mission to serve our Nation’s Veterans. We are committed to enforcing all federal EEO laws and regulations to ensure that every VA employee and job applicant has equal opportunities in the workplace.

For more information about our EEO policies and your rights, the SECVA References and Resources will provide you with additional EEO resources.

How to File an EEO Complaint

If you are a current employee, an applicant for employment, or a former employee who believes you have been discriminated against, you can use the EEO discrimination complaint process. Areas of discrimination include the following:

Race
Color
Religion
Sex (including pregnancy)
National Origin
Age (40 years and over)
Physical or Mental Disability
Retaliation

If you believe you have experienced discrimination, it’s important to take action within 45 calendar days of the incident. You can start the informal complaint process by calling 888-566-3982 or visiting an Office of Resolution Management (ORM) office. Please remember that if you don’t reach out within this 45-calendar day window, you may lose your chance to file a complaint. Throughout the process, your cooperation is essential, as it helps ensure that your case is handled properly.

To learn more about the EEO complaint process and what to expect, please download our PDF document.

You can file an EEO Complaint below

Or

Contact ORM at 1-888-566-3982

If you’re not happy with the outcome or how your EEO complaint was processed, you have several options:

You have the right to file an appeal.
You may contact your Regional EEO Officer to express your concerns.
You can take your concerns to the Administrative Judge or the Office of Federal Operations (OFO).

If you need more details, please refer to the Dissatisfaction with the EEO Process [PDF] that explains each option in more detail.

We recommend downloading the PDF for easy reference. It’s designed to make the EEO process clearer and help you understand your next steps.

EEO Resources

Process

SECVA References and Resources

EEO Training

ORM offers specialized EEO training for the following areas:

Age
Disability
Equal Pay
Sex
Pregnancy
Pregnant Workers Fairness Act (PWFA)
Race/Color
Genetic Information
National Origin
Harassment
Sexual Harassment
Reasonable Accommodation
Religion
Retaliation

Please note a minimum of six (6) participants is required for
all training sessions. To submit request, complete the ORM Training Request Intake Form (VA Employees Only)

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