Attention A T users. To access the menus on this page please perform the following steps. 1. Please switch auto forms mode to off. 2. Hit enter to expand a main menu option (Health, Benefits, etc). 3. To enter and activate the submenu links, hit the down arrow. You will now be able to tab or arrow up or down through the submenu options to access/activate the submenu links.

Whole Health For Life


Quick Links

Veterans Crisis Line Badge
My healthevet badge
EBenefits Badge

Whole Health Peer Facilitator Volunteer Position Description

The following is a sample position description for a "Whole Health Peer Facilitator" job role.

TITLE:                                 Whole Health Peer Facilitator

LOCATION:                          Anywhere VA Medical Center, 123 Best VA Anywhere, City, State 12345

PURPOSE:                             This position functions as an interdisciplinary team member, assisting physicians and other professional/non-professional personnel in a whole health partnership. The position performs a variety of roles that include welcoming Veterans into the local system, orienting them to Whole Health concepts, offering a variety of points of entry into partnership with VHA, coordinating and connecting Veterans to resources and programs based on preferences, assisting Veterans in articulating their goals for health and well-being, learning and practicing new self-care skills, helping them monitor their progress, assisting them in their health plans, supporting them in advocating for themselves to obtain effective services, and providing tools and resources to assist in navigating the Whole Health System.

RESPONSIBILITIES:           The position performs a wide range of tasks to assist Veterans and peers of all ages, from young adult to old age. The position has knowledge of internal and external resources to support the Veteran journey through the Whole health system and connects Veterans to the best options to support their health and well-being While establishing an on-going relationship.

The position provides information and advocates for Veterans’ personal health goals and plan, and shared goals with clinical care team by partnering with Veterans in completing a Personal Health Inventory and exploring aspects of a Personal Health Plan in group and individual settings. The position is the steward of how to navigate the whole health system and orient Veterans new to the program about the services, hours, locations, staff, tools, resources, and other pertinent information necessary for the Veteran to understand the program and how to utilize the program.

The position assists the Veterans to explore core elements of personal health planning, exploration of what matters to the Veteran, self-assessment using the components of health and well-being, identification of goals and potential actions in self-care areas, and identification of support and follow-up to implement a plan. The position assists Veterans in this exploration through one-to-one or group sessions. During these sessions, the position may assist Veterans in identifying their skills, strengths, supports, and the resources needed to aid them in achieving their health aspirations. Veterans are responsible for their personal health plan and the position assists Veterans in their self-exploration of mission, aspiration, purpose and beginning their personal health plan.

Utilizing strong relational and facilitation skills, the position acts as a Veteran’ point of contact to navigate through the Whole Health program (pathway, health and well-being programs, clinical care), assists the veteran in exploring options for participating in individual or group programs to explore the following core elements: Exploration of What Matters; Self-Assessment using Components of Health and Well-being/COH; Set goals/actions; identify support/follow-up. Facilitates group programs aimed at exploring the components of health and well-being, informs Veterans about community and mutual supports and how to use these to support health and well-being goals. Community resources may include, but are not limited to, consumer-run self-help and mutual support services, social security office, Department of Family and Children Services, local YMCA, library, Veterans’ service organizations, etc.


CONTRIBUTION:                VA Whole Health Peer Facilitators interface with VA staff and other volunteers and staff in a combined effort to provide the world-class benefits and services they and their fellow Veterans have earned - and to do so by adhering to the highest standards of compassion, commitment, excellence, professionalism, integrity, accountability, and stewardship.


QUALIFICATIONS:             This position is ideal for those who have an interest in working directly with the directly with the public. Good interpersonal skills are a prerequisite as this position involves constant contact with Veterans, family members, other volunteers and Medical Center staff Volunteers interested in this position may have had experience facilitating groups, coaching groups and /or individuals.


SUPERVISORS:                  Whole Health Program Manager/Coordinator

TIME COMMITMENT:          Minimum of 4-6 hours per week in coordination with the Medical Centered Introduction to Whole Health Class Schedule.


BENEFITS:                            This position offers direct contact with Transitioning Service Members, Veterans, family members and staff in a relaxed, friendly environment and provides an opportunity for Whole Health Peer Facilitator to cultivate their knowledge of Whole Health.  


Print Name: ______________________ Signature: ______________________ Date: _________




Competencies for Whole Health Peer Facilitator

Whole Health

  1. Completion of Introduction to Whole Health Facilitator Training.
  2. Completion of Taking Charge of My Life and Health Facilitator training within one year of service as a Whole Health Peer Facilitator.
  3. Assists Veterans in getting additional support or care when that is required well as navigate the personalized health inventory, personalized health planning, components of health and well-being, existing VHA and community resources that support Veterans’ personalized health goals, and other health and well-being programs available at a facility or in the community to support their personal health plans.
  4. Determines ways to improve customer satisfaction by utilizing knowledge of the issues, program goals and objectives, work processes, and administrative operations of the organization.
  5. Provides educational guidance to veterans regarding their plans for health and well-being by providing information and resources for achieving goals and sharing knowledge of agency rules and regulations regarding eligibility, enrollment, income, assessment and insurance for veterans' medical care.
  6. Utilizes interpersonal skills to communicate and present recommendations that improve patient services. 
  7. Informs Veterans about community and mutual supports and how to use these to support health and well-being goals. Community resources may include, but are not limited to, consumer-run self-help and mutual support services, social security office, Department of Family and Children Services, local YMCA, library, Veterans’ service organizations, etc.
  8. Acts as point of contact for veterans to navigate through the Whole Health Program (pathway, health and well-being programs, clinical care).


Customer Service:

  1. Greet and interact in a positive manner with disabled (both physically and mentally) Veterans, their families, visitors, other volunteers, and staff.
  2. Maintain confidentiality of patient, employee, and hospital information.
  3. Ensure behavior is tactful, courteous, and professional at all times.
  4. Demonstrate respect for diverse groups of people and work cooperatively and effectively to achieve common goals.
  5. Ensure all actions comply with applicable laws and regulations.
  6. Awareness of Veteran’s, and other volunteer’s needs is of significant importance.


Personal/Professional Development:

  1. Complete mandatory training/education requirements within designated time.
  2. Keep VA VS staff updated on changes to required/pertinent information.
  3. Keep VA VS staff updated with regard to any changes in physical and/or mental abilities required to perform duties.


EEO Principles:

  1. Recognize the value of each individual within a diverse and multicultural environment.
  2. Treat others with respect, fairness, and concern for their welfare.
  3. Apply ethical principles and standards to duties.

Communication and Teamwork:

  1. Speak constructively about VA Medical System in the presence of volunteers, Veterans, visitors and colleagues.
  2. Respond in a timely manner to oral and written communications.
  3. Give and accept feedback with coworkers to enhance team relations.
  4. Anticipate and resolve conflicts in a positive and constructive manner.
  5. Resolve problems through established line of communication with your supervisor and in the VAVS office.
  6. For more information on the Whole Health Program visit: