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VA Homeland Security Presidential Directive-12 (HSPD-12)Program Communications

Have more questions and can’t find the information you are looking for?  Check out our Frequently Asked Questions, to see if your question has been asked in the past.  The FAQs are updated monthly with questions that come in to the PMO, so check there first.  If you still aren’t able to find the answer your looking for, simply send us an email.

VA HSPD-12 Program Communications — 2015

PACS - Inbox National Capital Region

The Office of Operations, Security, & Preparedness (OSP), PSIM, HSPD-12 Program Management Office (PMO) has become the lead office for Physical Access Control Systems (PACS) sustainment.

What this means to you:

If you are located in the National Capitol Region (NCR) [and are in a building noted below] then your building is now covered by a Service Contract to repair PACS [Security] equipment.  This also means that if you need new equipment installed then you can use the same service to have it installed at no cost to your office… provided the request can be justified by VA Directives.

The effected buildings are:
90 K Street, NE Washington DC
131 M Street, NE Washington DC
425 I Street, NW Washington DC
801 I Street, NW Washington DC
810 Vermont Ave, NW Washington DC
1100 1st Street, NE Washington DC
1575 I Street, NW Washington DC
1717 H Street, NW Washington DC
1722 I Street, NW Washington DC
1800 G Street, NW Washington DC
2011 Crystal Drive Arlington VA
8455 Colesville Road Silver Spring MD
8380 Colesville Road Silver Spring MD
7100 Old Landover Road Hyattsville MD
7485 New Horizon Way Frederick MD

How to get service?  Email requests to  What your email must contain in order to receive a response:

  • Email subject title that includes the Building address and the words “Repair” or “New Equipment”
  • In the email we ask that you include the following:
    • Who. Who is the single point of contact for the request as well as both phone & email data for the main POC.
    • What.  What is the issue you want to be addressed?  It is important that the “what” of the request describes in detail what the issue is and what you would like to have occur.  The what may be a programing issue of the system e.g. setting doors to new times… please be concise and specific as to what end state result you desire.
    • Also required would be a statement as to what the impact would be if the request were not acted upon.  This assists in prioritizing the requests.

    General response to repair requests should be less than 72 hours.

    General response to new equipment should be 30 days or less.  It must be understood that some of these changes to infrastructure require coordination with several facility stakeholders and that takes time.  Additionally, the contract has a limited amount of money for new equipment so new requests will be prioritized based on available funds.

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