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VHA Office of Community Care

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Meds by Mail (MbM)

Meds by Mail provides a safe, easy and convenient way for your nonurgent, maintenance medications to be delivered directly to your home with no cost share or annual deductible!

Meds by Mail Servicing Centers

Your Meds by Mail servicing center is determined by the state, district or territory in which you live. Please check the map and the listings below to find the servicing center you should use.


Illustration of national map showing pharmacy servicing center areas.


If you live in these states, districts or territories:
Your MbM Servicing Center is:
Alabama, Connecticut, Delaware, District of Columbia, Florida, Georgia, Kentucky, Maine, Maryland, Massachusetts, Mississippi, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, Tennessee, Vermont, Virginia, Virgin Islands, West Virginia Dublin, GA
Monday–Friday
8:00 a.m. to 7:30 p.m. (EST)
1-866-229-7389
If you live in these states or territories:
Your MbM Servicing Center is:
Alaska, American Samoa, Arizona, Arkansas, California, Colorado, Guam, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Louisiana, Michigan, Minnesota, Missouri, Montana, Nebraska, Nevada, New Mexico, North Dakota, Oklahoma, Oregon, South Dakota, Texas, Utah, Washington, Wisconsin, Wyoming Cheyenne, WY
Monday–Friday
8:00 a.m. to 7:30 p.m. (EST)
1-888-385-0235

Frequently asked questions

Do I have to enroll to use Meds by Mail?
What kind of medicines can I get by using Meds by Mail?
Who can help me with my questions?
Can I still use my local pharmacy?
Can I still use Meds by Mail if I have other health insurance that has pharmacy coverage?
How do I place an order?
How do I get a refill?
How long does it take to get a prescription filled?
My prescription was returned to me stating that I am not eligible. Why?

Do I have to enroll to use Meds by Mail?

No.  If you are an eligible CHAMPVA beneficiary with no other prescription coverage, you can use Meds by Mail.

What kind of medicines can I get by using Meds by Mail?

View a sample list of the top 200 medications that Meds by Mail offers.

  • Maintenance medications, which are taken for longer periods of time such as blood pressure, hypertension, arthritis and chronic pain medications.
  • Medications included in the CHAMPVA pharmacy policy. Over-the-counter (OTC) items that do not need a prescription are not covered (exception for insulin and insulin supplies).
  • Insulin and other refrigerated medications can only be mailed to a physical address within the continental United States; we cannot mail refrigerated items to post office boxes.
  • Generic medications. To find out if your medication is available, call your MbM servicing center. 
  • Brand name medications are limited, as Meds by Mail promotes generic medications. Call your MbM servicing center to see if the brand name is available. If it is not, you will have to use your local pharmacy and pay the 25% cost share and annual deductible. 
  • Certain controlled maintenance medications in Schedule 3, 4 and 5. For example, generic equivalents of Tylenol No. 3, Valium, Klonopin, Ultram and many others are available. All Schedule 2 narcotic medications such are Percocet, Ritalin, Hydrocodone and Oxycontin are NOT available and must be filled at your local pharmacy. 

Who can help me with my questions?

Your MbM Servicing Center can help you with:

  • Status of your order
  • Questions about drug availability
  • Questions for the pharmacist
  • Patient profile updates

The VHA Office of Community Care (VHA CC) can help you with:

  • General information about CHAMPVA
  • General information about Meds by Mail
  • Meds by Mail eligibility questions
  • Obtaining Meds by Mail order forms

Can I still use my local pharmacy?

Yes. You should use your local pharmacy for urgent care medications like pain medications and antibiotics. Remember, you will have to pay the 25% cost share and annual deductible when using your local pharmacy.


Can I still use Meds by Mail if I have other health insurance that has pharmacy coverage?

No. If you have other health insurance that includes pharmacy coverage, you are not eligible to utilize Meds by Mail. Be sure to notify VHA Office of Community Care of any changes in your other health insurance coverage by calling 1‑800‑733‑8387.

How do I place an order?

Have your doctor write a new prescription for a 90-day supply plus refills, not to exceed one (1) year. Prescriptions can be submitted to Meds by Mail either electronically or by mail.

  • Have your doctor send your prescription electronically.
    If your doctor has the capability to e-prescribe, this is the fastest, safest, most convenient way to get new prescriptions to Meds by Mail. Your doctor can find MbM in their e-prescribing software by searching “Meds by Mail CHAMPVA” or by searching for telephone number 1-888-385-0235.
  • Send your new prescriptions by mail.
    Complete the Meds by Mail Prescription Order Form, VA Form 10-0426 and mail in the original prescription (not a copy) with the completed form. Make sure the patient's Social Security number is included on the form and that the prescription has the doctor's name, phone number and mailing address printed on it.
    NOTE: Forms missing information will result in delayed processing or returned prescriptions.

How do I get a refill?

If your doctor wrote the prescription with refills, there are two easy ways to request your medication. Please allow seven to 10 days to receive your medication.

  • Call in your refill request using the 24-hour, automated refill phone line at 1‑888‑370‑1699. Be sure to have your Social Security number and prescription numbers available.
  • Mail in the refill slip included with your last mail order delivery to Meds by Mail. If you choose this option, mail in your refill slips as soon as you receive your prescription.

How long does it take to get a prescription filled?

  • New prescriptions require 18 to 21 days for processing and mailing.
  • Refills require seven to 10 days for processing and mailing.

My prescription was returned to me stating that I am not eligible. Why?

Eligibility is determined by the VHA Office of Community Care, not Meds by Mail.
If you feel you should be eligible, contact VHA CC, Monday through Friday between 8:05 a.m. to 7:30 p.m. (EST) at 1‑800‑733‑8387.

Contact

Meds by Mail-EAST
Dublin, GA
8:00 a.m. to 7:30 p.m. (EST), Monday–Friday
866-229-7389

Meds by Mail-WEST
Cheyenne, WY
8:00 a.m. to 7:30 p.m. (EST), Monday–Friday
888-385-0235

Office of Community Care
8:05 a.m. to 7:30 p.m. (EST), Monday - Friday
800-733-8387

Automated Prescription
Refill Line
888-370-1699

Keep Your Info Updated

Without the correct information, your MbM request may not be processed; delaying the delivery of your medication. Each time you submit a prescription to your MbM servicing center, you must include the following:

•  MbM Prescription Order 
   Form,
VA Form 10-0426
•  Full name
•  Address
•  Date of birth
•  Last four digits of your
   Social Security number
•  All prescription information