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VHA Office of Community Care

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Patient-Centered Community Care (PC3)–Information for Veterans

In instances where you require primary and specialty care that is not readily available through your VA Health Care Facility (HCF), your HCF may use a Patient-Centered Community Care (PC3) contract to purchase your care. Your HCF’s clinical and Non-VA care teams coordinate to determine if the care is available at your HCF, a nearby HCF or another health care partner. If not, they will look to the PC3 contract to buy the care. If you need care, you should always start with your VA health care provider at your local facility. To locate a facility near you, please visit the VA Facility Directory page.

If your VA provider has authorized health care for you through a PC3 contract, you should receive a flyer from your HCF for your respective contractor at the time of referral. You can reference them below:

You can also learn more about PC3 on the current contractor websites:

Process for receiving care under PC3

Illustration showing the six-step process for receiving primary or specialty healthcare from a PC3 provider

  1. An eligible Veteran visits their VA primary care provider and requires primary or specialty health care that is not readily available at the local VA Medical Center (VAMC).
  2. The Non-VA Medical Care Office authorizes the Veteran for care through PC3 if care is not available through another VAMC, sharing agreement, Academic Affiliate or pilot.
  3. The Veteran is contacted by a regional contractor within five days of authorization to set up an appointment. (The contractor should ensure that the Veteran’s commute is within the standard.) VA sends the medical information to the non-VA provider.
  4. The Veteran sees the local PC3 provider within 30 days of appointment scheduling.
  5. The Veteran’s records are returned to the VAMC within 14 days for an outpatient visit or within 30 days for an inpatient visit.
  6. VA continues to provide and coordinate patient care. Veterans may be surveyed about their health care experience to give patient feedback which helps ensure PC3 meets Veterans’ needs.