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Quality of Care

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What's New at Your VA?

VA is constantly working to provide more excellent service and care for Veterans. This includes new programs and initiatives, advanced training, and renovations and improvements to enhance health care facilities. Each VA project is an opportunity to improve the delivery of services to America's heroes. Featured below are some of the exciting improvements in quality of care taking place around the country:  Click on the region below to find out what's new in that area.

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NortheastSoutheastMidwest | NorthwestSouthwest




Northeast

United Veterans Beacon House on the campus of Northport VAMC.United Veterans Beacon House on the campus of Northport VAMC.

Veterans' Emergency Housing gets an upgrade

Due to an antiquated heating system and the recent extremely cold temperatures, social work staff and Beacon House Northport Veterans Residence staff proactively relocated homeless Veterans to other Long Island housing options.

The $1.1 million project to replace the HVAC system will be under construction soon and completed in summer 2018.

“This was a huge undertaking,” said Melanie Brodsky, Northport VAMC Social Work Service chief. “What is very impressive about the effort is that we originally thought that some Veterans would have to go back to DSS (Department of Social Services) emergency housing. However, we were able to place all of them successfully.”   Read more...


Southeast

Dr. Hutchison receives the John Chase Executive Excellence AMSUS award from Dr. Carolyn Clancy, who was the plenary speaker for the conference. Photo courtesy of VA Central Office.Dr. Hutchison receives the John Chase Executive Excellence AMSUS award from Dr. Carolyn Clancy, who was the plenary speaker for the conference. Photo courtesy of VA Central Office.

Charleston VA Chief of Staff wins John Chase Award

Dr. Florence Niles Hutchison, Chief of Staff at the Ralph H. Johnson VA Medical Center in Charleston, S.C., has been recognized by a leading non-profit health care group for providing outstanding leadership in a number of roles during her 33-year VA career.   AMSUS, the Society of Federal Health Professionals, is a membership-based organization and is considered one of the top associations supporting and representing military and other health care professionals.

Dr. Hutchison received the prestigious VA John D. Chase Award for Executive Excellence in Health Care, at the annual AMSUS conference at National Harbor, MD., in late November, presented by Dr. Carolyn Clancy, VHA’s Executive in Charge. The award was named after Dr. John D. Chase, who was Chief Medical Director of the Veterans Administration from 1974 to 1978.  Read more...


Midwest

L-R: Chief of Staff Kent Crossley, Chief Experience Officer Martina Malek, nurse practitioner Judy Wagner, Chief of PM&R Mike Armstrong, nurse practitioner Laurie Kubes and Director Patrick Kelly at ribbon cutting ceremonyAd with phone numbers on Direct scheduling of VA appointments for Audiology, Optometry, Podiatry, Nutrition, Amputee, and Mobility Evaluation Clinics at OGJVAMC.

OGJVAMC Expands Direct Scheduling for Services

The Oscar G. Johnson VA Medical Center in Iron Mountain is pleased to announce that it has expanded options for directly scheduling appointments for many of its specialty care services. The medical center initially offered direct scheduling for routine audiology and optometry appointments in September of 2016 but now has expanded this to podiatry, nutrition, and amputee clinic appointments as well mobility evaluations for wheelchairs and other mobility equipment.

This means Veterans enrolled in VA health care will be able to directly schedule routine appointments in these services without a referral from their primary care provider.    Read more...


Northwest

VA San Diego nurse John Lallo (center) receives the "I Love a Nurse" award.VA San Diego nurse John Lallo (center) receives the "I Love a Nurse" award.

VASDHS Nurse Recognized for Excellence of Service

On Monday, January 29, 2018, VA San Diego Healthcare System nurse John Lallo was recognized for his nursing contributions during a ceremony at the Oceanside Clinic in which he was presented with the “I Love a Nurse” award. The award was presented on behalf of Point Loma Nazarene University with radio station Sunny 98.1. “It’s a special designation to me,” said John. “I try to support everyone the best I can. I’m just doing my job, but I like to do it well and it’s great to be recognized for that.”

John was selected among other local nursing candidates for the award. Per the Sunny 98.1 website, “several times a year, we select nursing professionals and honor them with an award presentation and later, an award luncheon.” Lallo was nominated by a VA patient and several of his fellow nurses. The citation for the award reads: “John has been a nurse for over 20 years. Everything he does is centered on the patient’s care. He listens to our Veterans and explains to them what is going on in layman terms. John is currently working on his masters in nursing.” Read more...


Southwest

The new 4-story parking garage, set on the edge of campus near the Cambridge entrance.The new 4-story parking garage, set on the edge of campus near the Cambridge entrance.

Modernizing YOUR Houston VA

The Michael E. DeBakey VA Medical Center (MEDVAMC) is taking active steps to modernize and improve its facilities for the more than 112,000 Veterans who seek care from the Medical Center and our Community Based Outpatient Clinics.

A number of key projects and initiatives have been completed or are underway at your Houston VA.  These improvement efforts are the result of intensive strategic planning undertaken by MEDVAMC leaders, and frontline employees with input from Veterans and other external stakeholder groups.

Two of the most substantial and visible changes on the MEDVAMC campus are the ongoing construction of our new Mental Health Building and the completion of our brand new parking garage.    Read more...