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Quality of Care

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What's New at Your VA?

VA is constantly working to provide more excellent service and care for Veterans. This includes new programs and initiatives, advanced training, and renovations and improvements to enhance health care facilities. Each VA project is an opportunity to improve the delivery of services to America's heroes. Featured below are some of the exciting improvements in quality of care taking place around the country:  Click on the region below to find out what's new in that area.

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Northeast

Augustin Hernandez working with Sharon Kelly using robotic mannequins.

Augustin Hernandez working with Sharon Kelly using robotic mannequins.

Award Winning Augie Hernandez is REdi

Practice makes perfect, in a clinical setting, simulation learning helps health care providers practice as often as they wish to challenge themselves and master their skills using an array of robotic mannequins that duplicate every medical emergency possible. Enter Agustin Hernandez.

At the VA Maryland Health Care System, Hernandez is an education specialist who oversees the function of the clinical simulation learning lab. For his dedication and excellence in helping clinicians keep their skills tip top, he recently bested seven other nominees from across the nation and was awarded the 2015 Under Secretary Award for Excellence in Clinical Simulation Training, Education and Research.   Read more...


Southeast

Dietitian Chelsea Ferrell takes notes on a Veteran's dietary needs during her visit to a Medical Foster Home in West Palm Beach.

Dietitian Chelsea Ferrell takes notes on a Veteran's dietary needs during her visit to a Medical Foster Home in West Palm Beach.

4 Facts About Dietitians - Home Based Primary Care

Home Based Primary Care (HBPC) at the West Palm Beach VA Medical Center is a specialized home care program that provides Veterans with comprehensive, interdisciplinary primary care that is delivered in their home versus an outpatient clinic. This method of care is ideal for Veterans with complex social or medical conditions which may make it difficult for them to receive care at a brick and mortar facility. It differs from home health care in that it is not solely for patients who need targeted care or time-limited services for their conditions.    Read more...


Midwest

Coast Guard Veteran Andrew Kauffman participates in a hearing exam at the Sault Ste. Marie VA Clinic. The exam is being conducted by VA Audiologist Dr. Tricia Suheski, seen on the monitor, from her exam station in Iron Mountain.

Coast Guard Veteran Andrew Kauffman participates in a hearing exam at the Sault Ste. Marie VA Clinic. The exam is being conducted by VA Audiologist Dr. Tricia Suheski, seen on the monitor, from her exam station in Iron Mountain.

Tele-Audiology Increasing Access to Care

When Coast Guard Veteran and Sault Ste. Marie, MI, resident Andrew Kauffman went to his first hearing exam in November, he traveled the nine hour round trip to the Oscar G. Johnson VA Medical Center in Iron Mountain. For his follow up exam and hearing aid fittings on January 24, he just had to drive to the Sault Ste. Marie VA clinic thanks to OGJVAMC’s newest telehealth clinic.

Using state-of-the-art telecommunications equipment OGJVAMC’s tele-audiology clinic began conducting hearing aid fittings in July 2016 followed by hearing exams in December for Veterans sitting at the Sault Ste. Marie VA clinic and the audiologists located in Iron Mountain.  Read more...


Northwest

Da Vinci Xi Robot

Da Vinci Xi Robot

Da Vinci Xi Robot

SACRAMENTO, Calif.  VA Northern California Health Care System was one of the first in the Sacramento area to acquire the newest FDA approved version of Intuitive Surgicals Robot, the Da Vinci Xi.  The robotic surgical system will help physicians perform advanced surgeries on Veterans with kidney, prostate, and colon cancer.

Sacramento VA Medical Center is currently performing minimally invasive surgery with urology and colorectal departments. The robotic surgery system enables us to perform surgical procedures that traditionally required large incisions; now with the robot, only a few small incisions are required, said Dr. Stanley Yap, Urologist, Chief of Robotic Surgery at the Sacramento VA Medical Center.  Read more...


Southwest

Dr. Bonnie Pierce, Associate Director for Patient Care Services, reads of the names of Veterans who passed away during the past six months.

Dr. Bonnie Pierce, Associate Director for Patient Care Services, reads of the names of Veterans who passed away during the past six months.

Memorial Service Remembers, Honors 24 Veterans

On Jan. 24, the Eastern Oklahoma VA Health Care System Chaplain Service held their bi-annual Memorial Service to remember 24 Veteran patients who passed away during the past six months.

Friends and family members were invited to attend the service at the Jack C. Montgomery VA Medical Center, and encouraged to bring a photo of their loved one.

Each service includes a brief message from VA leadership, religious readings and address from VA Chaplains, a moment of silence and playing of taps, and a special bell ringing ceremony which includes the reading of the names of Veterans who passed away.  Read more...