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Quality of Care

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Your VA

One of VA's ongoing missions is to provide a positive health care experience for all Veterans. That mission includes focusing on Veterans' needs, working with health care providers who want to make a difference, and providing a safe healing environment.

Below are some stories from both Veterans and VA health care providers that illustrate the many ways VA is committed to creating a positive health care experience:

Officer Ardell Francis and Lieutenant David Stroup, police officers at Wilmington Veterans Affairs Medical Center, pose for a picture during Francis’ VA Police Heroism Award ceremony. Officer Francis got the award for running into traffic to save the life of a Veteran making an attempt on his life.Officer Ardell Francis and Lieutenant David Stroup, police officers at Wilmington Veterans Affairs Medical Center, pose for a picture during Francis’ VA Police Heroism Award ceremony. Officer Francis got the award for running into traffic to save the life of a Veteran making an attempt on his life.

Quick Action by Wilmington VA Police Saves Veteran

Quick Action by Wilmington VA Police Saves Veteran’s Life

WILMINGTON, Del. — On a summer night in June, officers assigned to Charlie Squad of Wilmington Veterans Affairs Medical Center’s police department were conducting their normal duties around the medical center campus. Charlie Squad patrolled the grounds, monitored vehicle and foot traffic and maintained general security in and around the campus buildings.

“The night was like any other, we had just finished our required checks of the medical center campus and were discussing the upcoming retirement of a fellow officer,” said Lieutenant David Stroup, a Marine Corp Veteran and a VA police officer for the last seven years.

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Martha Rios-BledsoeMartha Rios-Bledsoe
Army Veteran Jerome Dunn

Shreveport VA celebrates Hispanic Heritage Month

Martha Rios-Bledsoe knows the value of our great relationship with Veterans. As a Financial Account Technician, she has seen first-hand the impact kindness can mean to someone.

She served six years in the U.S. Navy and continued her dedication to others by joining the Shreveport VA in 2002.

“The simplest of gestures, can be the most rewarding,” said Bledsoe. She helped a lost Veteran find his way to an appointment once. “We had the best visit along the way. When we got to his location, he hugged me and gave me thanks for taking the time to help him,” she added.

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