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Quality of Care

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One of VA's ongoing missions is to provide a positive health care experience for all Veterans. That mission includes focusing on Veterans' needs, working with health care providers who want to make a difference, and providing a safe healing environment.

Below are some stories from both Veterans and VA health care providers that illustrate the many ways VA is committed to creating a positive health care experience:

Then and now: on the left, Dr. Kuang S. Kim as a Chief Resident for the Boston City Hospital in 1954 and on the right, present day at the West Palm Beach VA Medical Center where he has worked for the past 13 years as an anesthesiology consultant.Then and now: on the left, Dr. Kuang S. Kim as a Chief Resident for the Boston City Hospital in 1954 and on the right, present day at the West Palm Beach VA Medical Center where he has worked for the past 13 years as an anesthesiology consultant.

Decades Later, Korean War Doc Proudly Serving Vets

The overhead lights reflect a metallic shine off the top of Dr. Kuang S. Kim's silver mane as he briskly walks down the hall to the Surgery/Anesthesia clinic. "Is this where you want me to stand?" he asks the photographer with a smile. It's nearing the end of another busy work day for the physician who consults for the West Palm Beach VA Medical Center's anesthesia clinic.

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Peer Support Specialist DeWayne Raulerson shares a laugh with Army Veteran Vernon Williams at the Tucson VA. Photo by Clifford BaserPeer Support Specialist DeWayne Raulerson shares a laugh with Army Veteran Vernon Williams at the Tucson VA. Photo by Clifford Baser
Army Veteran Jerome Dunn

AF Veteran Helping Veterans Out of Addiction

A little over six years ago Willie DeWayne Raulerson woke up beside a dumpster. The dumpster was conveniently located behind his favorite bar.

“It was called ‘The Driftwood,’” he said. “I’d been drinking there for 25 years.  Everybody I drank with loved me because I kept them entertained.  I was a comedian; I made them laugh.”

But on some level Raulerson knew the laughter and good times could not continue forever. At some point the party was going to end.  And one night it did, beside the dumpster.

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