Your VA - Quality of Care
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Quality of Care


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Your VA

One of VA's ongoing missions is to provide a positive health care experience for all Veterans. That mission includes focusing on Veterans' needs, working with health care providers who want to make a difference, and providing a safe healing environment.

Below are some stories from both Veterans and VA health care providers that illustrate the many ways VA is committed to creating a positive health care experience:

Police Sgt. Toy Williams is pictured giving Christmas present to young girl in a toy store at the Shop with a Cop event in Clarksville, TN Police Sgt. Toy Williams was paired with a family of three at the Shop with a Cop event in Clarksville, TN. (Courtesy photo from Clarksville Now)

TVHS police sergeant helps those in need

Despite being medically discharged from the Army, Tennessee Valley Healthcare (TVHS) Police Sergeant and Veteran Toy Williams still yearned to serve his country.

“I still had the need to serve my country,” said Williams. “I thought, ‘what better way to serve than to protect the lives of those who have served this country.”

Williams began working at TVHS in December 2018, and within five months of his employment found his calling.

Read the full story...

Photo of Army and WWII Veteran William H. Bailey, 93Army and WWII Veteran William H. Bailey, 93, spent three months as a prisoner of war. The memory still is fresh in his mind.
Army Veteran Jerome Dunn

WWII Veteran Spent 3 Months as a POW

As an Uber driver, John spends a portion of his days getting people where they need to go. To do so, John has traveled a long road himself.

For many years, the Navy Veteran struggled to manage to his mental illness, which made it difficult for him to keep a job and contributed to low self-esteem. By the time John was referred to the VHA Vocational-Rehabilitation (Voc Rehab) program, also known as the Therapeutic and Supported Employment Services program, at VA Portland Health Care System (VAPORHCS), he hadn’t worked for several years.

Offered throughout the Veterans Health Administration system, Voc Rehab helps Veterans, including those with serious mental illnesses, overcome barriers to employment and stay in the workforce.

Read the full story...