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Quality of Care


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Your VA

One of VA's ongoing missions is to provide a positive health care experience for all Veterans. That mission includes focusing on Veterans' needs, working with health care providers who want to make a difference, and providing a safe healing environment.

Below are some stories from both Veterans and VA health care providers that illustrate the many ways VA is committed to creating a positive health care experience:

Annette Mann, Veteran, inside a VA transportation vehicleAnnette Mann, Veteran, enjoys being on the road chatting with Veterans as a volunteer driver.

Make a Difference in the Lives of Veterans

If you want to serve Veterans by volunteering at a VA medical center or outpatient clinic, but the thought of volunteering in a clinical setting makes you squeamish, Susan Kern has a message for you: There are plenty of opportunities to volunteer throughout the VA Maryland Health Care System without ever working directly in a clinical area.

As the Program Manager for Voluntary Service for the VA Maryland Health Care System, Kern and her team work with more than 1,230 individuals who contribute their time and talents to support both clinical and non-clinical areas throughout the health care system, and beyond.

Read the full story...

Katrin Metcalf assists a Veteran from the comfort of his vehicle.Katrin Metcalf assists a Veteran from the comfort of his vehicle.
Army Veteran Jerome Dunn

VA Video Connect

The VA Video Connect app links Veterans with their health care team from anywhere, using encryption to ensure a secure and private session. The app makes VA health care more convenient and reduces travel times for Veterans, especially those in very rural areas. It also allows for quick and easy health care access from any mobile device.

“Social workers, Veterans, mental health professionals, speech therapists, and occupational therapists are currently using VA Video Connect and we’re looking to expand to caregiver support and substance abuse,” said Katrin Metcalf, Acting Facility Telehealth Coordinator.

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