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Quality of Care

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One of VA's ongoing missions is to provide a positive health care experience for all Veterans. That mission includes focusing on Veterans' needs, working with health care providers who want to make a difference, and providing a safe healing environment.

Below are some stories from both Veterans and VA health care providers that illustrate the many ways VA is committed to creating a positive health care experience:

(l-r) Vietnam Veteran Winston Johnson and Andrea Barnes, NP, Ph.D (l-r) Vietnam Veteran Winston Johnson and Andrea Barnes, NP, Ph.D

SAVE

Andrea Barnes, NP, PhD, was riding the shuttle on Monday, September 24 from VA’s Manhattan Campus traveling to the hospital in Brooklyn when she heard someone snoring behind her. Something about the sound made her think this was not normal snoring and she turned back to tap the Veteran.

When after several more taps, the man, Winston Johnson, a Vietnam Army Veteran, was not responding, “My critical care skills,” came in to play,” she says. He had no pulse. He was in cardiac arrest. Dr. Barnes and a patient who had been sitting next to Johnson made room for him to lie down while Barnes performed CPR compressions. Dr. Barnes asked the driver, Roy Crowder, to inform VA police in Brooklyn of the passenger’s condition.  She describes Crowder  as “really superb. He was phenomenal and got us to the hospital so fast.”

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Veteran Rob Thurman enjoying new position with MasterMold.Veteran Rob Thurman enjoying new position with MasterMold.
Army Veteran Jerome Dunn

Partnering with MasterMold Helps Veterans

Famed Green Bay Packers Head Coach Vince Lombardi once uttered these now renowned words, “The price of success is hard work, dedication to the job at hand, and the determination that whether we win or lose, we have applied the best of ourselves to the task at hand.”

Rob Thurman, a Vietnam War Veteran, epitomizes that belief. After various attempts to return to employment following his service in the Army, Thurman has found a place he fits in with and can call home away from home.

“The people here are nice to work for. I had bad experiences in the civilian world as far as work goes and I don’t have that problem here,” said Thurman.

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