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Quality of Care


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One of VA's ongoing missions is to provide a positive health care experience for all Veterans. That mission includes focusing on Veterans' needs, working with health care providers who want to make a difference, and providing a safe healing environment.

Below are some stories from both Veterans and VA health care providers that illustrate the many ways VA is committed to creating a positive health care experience:

Photo of U.S. Army Veteran Harvey Dubose in front of The Cincinnati VA Medical Center "The Cincinnati VA Medical Center is a great place to be, " shared U.S. Army Veteran Harvey Dubose.

Recovery Success of a Veteran

Harvey Dubose grew up in a large family as the youngest of 9 from the Cincinnati Ohio area. Harvey served in the U.S. Army as a tanker, MOS, 11ER8 working with Sheridan tanks.

Harvey volunteers and has participated in the Treatment, Recovery and Activity Center (TRAC) program at the Cincinnati VA Medical Center. "It keeps me from having anxiety and I feel good inside," said Harvey.

TRAC inspires Veterans in recovery by instilling hope, promoting wellness and personal growth, all while providing support and encouragement throughout their recovery journey. The TRAC program focuses on Veterans’ Strengths Needs Abilities and Preferences and is considered the last link between the hospital and the community. "It's like a brother and sisterhood here, it's a family you come to do some classes with," said Harvey. The program helps Veterans cope with mental illness, deal with activities of daily living, adjust to life’s challenges, develop the skills to live life to the fullest, and avoid hospitalization.

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WWII Veteran Onofrio "No-No" Zicari builds birdhouses in his workshop on May 29th, 2019.WWII Veteran Onofrio "No-No" Zicari builds birdhouses in his workshop on May 29th, 2019. The 96-year-old D-Day survivor is making his first trip back to Normandy for the 75th anniversay of the June 6, 1944 landings.
Army Veteran Jerome Dunn

D-Day Survivor Returns to Normandy

On June 6, 1944, Onofrio “No-No” Zicari stormed Omaha Beach in one of the deadliest battles of World War II: D-Day. The 21-year-old New York native survived the sniper fire and artillery bombardment, enduring what he would later remember as one of the most harrowing memories of his life. The experience was so traumatic, it would give him nightmares for the remainder of his life. But at the suggestion of his caretaker and with the support of charitable donations, the 96-year-old Las Vegas resident is making his first trip back to France for the 75th anniversary of the D-Day landings.

“Maybe this will bring me some closure,” Zicari said. “So that’s why I’m going. Maybe there is something there that will help me put this all behind me. I’m 96 years old, how much longer can it go, you know?” he laughed. “Maybe I’ll see the beach.

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