Your VA - Quality of Care
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Quality of Care

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Your VA

One of VA's ongoing missions is to provide a positive health care experience for all Veterans. That mission includes focusing on Veterans' needs, working with health care providers who want to make a difference, and providing a safe healing environment.

Below are some stories from both Veterans and VA health care providers that illustrate the many ways VA is committed to creating a positive health care experience:

VA respiratory therapist Eduardo Cardenas (lower center) with his VA family while on a month-long volunteer assignment to help COVID-19 patients in New Orleans.VA respiratory therapist Eduardo Cardenas (lower center) with his VA family while on a month-long volunteer assignment to help COVID-19 patients in New Orleans.

VA respiratory therapist finds hope in New Orleans

It was late March and the grip of COVID-19 had frozen the nation.

Businesses closed, residents hunkered down, and the world stopped. But for the second time in a year, Eduardo Cardenas was running toward the danger.

“I am not the kind of person to sit to wait until I see what is going to happen next,” Cardenas said. “If I need to do something, I am always ready.”

The Salt Lake City VA respiratory therapist deployed to Puerto Rico in January after a series of powerful earthquake swarms tore the island apart. The swath of devastation caused more than $3 billion in damages and left over 8,000 homeless.

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FMS staff members install a plexiglass shield for the Renal Center's check-in counter.FMS staff members install a plexiglass shield for the Renal Center's check-in counter.
Army Veteran Jerome Dunn

All Hands On Deck

As the nation gains a newly found appreciation for grocery store workers and restaurant personnel, the Washington DC Veterans Affairs Medical Center team is shining the spotlight on Facilities Management Service staff members, who are some of the many faces working on the frontlines during the era of COVID-19. FMS is an integrated service of skilled craftsmen, journeymen, technicians, engineers, designers, equipment operators, and administrative staff who support the total patient care environment.

The Washington DC Veterans Affairs Medical Center’s FMS workshops are a buzz of activity as the team is busy making plexiglass barriers for clinics and customer service areas, converting inpatient rooms to negative pressure rooms, as well as completing a number of COVID-19 infrastructure projects. The team has been working consistently since March to ensure the safety of staff and Veterans. These projects are in addition to the day-to-day operations that keep the 55-year-old main hospital and other buildings running smoothly.

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