Patient Centered Care
One way VA is working to improve quality of care is by changing from treating just a disease or illness to working with the patient on health and wellness. VA calls this "patient centered care". Your goals are central to every decision in treating any medical condition you have.
An important part of patient centered care is changing a health care provider’s first question from "What’s the matter with you?" to "What matters to you?" This question helps establish a deeper relationship between the patient and the health care team. It’s a relationship that focuses on improving the life of the patient, not just treating a disease.
Use the interactive graphic below to see how all of the pieces fit together to give Veterans a great health care experience. You can also download the interactive graphic here.