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Veterans Health Information Exchange (VHIE)

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VA Direct Messaging

Welcome to VA Direct! Direct is a secure email-like system that allows one VA staff member to communicate with and send specific information to a participating community health partner. Watch this video for an overview of how VA Direct works and its many benefits to Veterans and VA staff!

How does Direct benefit Veterans?

For Veterans, Direct improves the coordination of patient care by making it faster and easier for VA and community health care staff to share Veteran health information. Information can be shared in a secure email-like message, instead of the cumbersome faxing, hand-carrying, and mailing methods. With VA and community health partners sharing the Veteran’s health data, they are less likely to repeat tests and procedures, thereby reducing duplication of services. The VA Purchased Care process can be accomplished more efficiently using Direct. VA can send referral requests and receive results from community health partners providing the medical service.

How does Direct benefit VA staff?

For VA staff, Direct makes electronic messaging a faster, easier, and more secure process (versus faxing, hand-carrying, and mailing) for VA and community health care partners to share Veterans’ health information with each other.

How is VA using Direct?

VA is using Direct for provider-to-provider messaging which allows messages containing health information to be shared between authorized VA clinical staff and trusted community health care partners. The referrals and health information that VA staff has been faxing, mailing, or delivering by hand can be sent using Direct. Examples of provider-to-provider messaging include:

  • A VA staff member may submit a referral for a consult/procedure to a community health partner for them to perform the medical service
  • A community health partner may send a consultation report to the requesting VA staff member
  • A community health partner may notify a VA clinician and the appropriate administrative staff when a Veteran patient is admitted to, discharged from, or transferred within (ADT) a non-VA facility

These scenarios are just a few examples of the many possibilities for Direct. Remember that any information that VA staff faxes, mails, or hand-delivers can be sent using Direct Messaging.

See the links below for more information:

I am a Community Health Provider

Learn more about VA Direct

I am a VA Staff Member

Learn more about tools that can help improve the overall quality of care of our Veterans.

(Note: the link will only work within the VA network.)

Learn more about VA Direct