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Veterans Health Information Exchange (VHIE)

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Veterans Health Information Exchange Frequently Asked Questions (Veterans or Non-VA Partners)

What is VHIE?

The Veterans Health Information Exchange (VHIE), formerly known as the VLER Health Program allows VA and community health care providers to share Veteran health information electronically and securely through VLER Health Exchange and VLER Health Direct (VA Direct).

What is VA Exchange (VLER Health Exchange)?

VA Exchange is a secure private network that “Connects Your Docs” by allowing VA and community health providers to share a Veteran’s health summary information. Click to learn more.

Can anyone participate in VA Exchange?

Any Veteran who receives care at a VA facility can complete a consent (authorization) form to participate in VLER Health Exchange. This program is free and completely voluntary.

Why should I participate in VA Exchange?

Allowing your VA and community health care providers to electronically share your health information saves time and gives your providers a better picture of your history and overall health. Rather than mailing or carrying printed health information from one provider to another, which may take days or weeks, you can give your providers immediate access to your health information electronically. This information helps your providers make more informed decisions, which improves the overall quality of your health care.

What health information will my providers share through VA Exchange?

Through VA Exchange, providers share information on your allergies and health problems, medications, and more.

Can I pick and choose the health information I want to share outside VA?

No, not at this time. 

How do I sign up for VA Exchange?

Click here to find out how to sign up.

Below is an expanded version of the steps to authorize VA to share your records:

  1. Go to https://www.ebenefits.va.gov/.
  2. Click “Log in” in the upper right hand corner.
  3. Enter your DS Logon username and password and click “Login.”
  4. Click “Manage Health.”
  5. Select "Share your VA Health Records".
  6. Click “Login to Manage My Authorizations and Preferences” If you have not previously authorized or your authorization has expired, you should see “You have not currently authorized the release of your protected health information to non-VA health care providers.”

    Click “Start Authorization” on the “Authorize Access to Your Health Records” page to start the authorization process.

  1. Read the “Agreement to Terms & Conditions.” If you accept the terms and conditions, click “Yes” –  (Note: you must click “Yes” to continue).
  2. On the Request for and Authorization to Release Protected Health Information to eHealth Exchange page, scroll down and click: “Save and Continue”.
  3. In the To submit your authorization, check the box and select sign window, “check the box” and click “Sign”.
  4. The DS Logon page will reappear for you. Enter your DS Logon username and password and click “Reauthenticate.” This next step may take a couple of minutes to process.
  5. When successful in authorizing for the sharing of your health information, the following message will appear): “VA will share your electronic health information immediately upon request through the eHealth Exchange based on your authorization.”

If I grant permission to share my health information, do I ever have to do it again?

Your signed consent (authorization) form is valid for ten years.

Can I change my mind about sharing my health information after I have signed an authorization form?

There are three ways to “Stop Sharing”.  Visit your local VA medical center’s Release of Information Office and ask for a “stop sharing” form (VA Form 10-0484) or call the toll-free Veterans Health Information Exchange (VHIE) line at 1-877-771-VLER (8537) to request a “stop sharing” form.

You can also go online to opt out by following the steps below.

  1. Log into https://www.ebenefits.va.gov/
  2. Click Manage Health
  3. Go to Share your VA Health Record
  4. Click Manage My Authorizations and Preferences
  5. Click Revoke Authorization 

What if I decide not to join?

Participation in VA Exchange is entirely voluntary. If you decide not to join, we will not share your health information with your community health care providers over the eHealth Exchange. This will not affect your benefits or your relationship with your VA providers or the VA health system.

How do I know my information will remain private?

VA Exchange is secure and private.  VA takes privacy seriously.  As such, your health information is only shared between your VA health care team and your participating community health care providers.  These community health care providers have partnership agreements with VA and are part of VA’s approved trust network.

Where can I get more information about VHIE?

For more information, call the toll-free Veterans Health Information Exchange (VHIE) line at 1-877-771-VLER (8537), Monday through Friday, 7:00 a.m. to 7:00 p.m. CST.

Click here to go to the VA Exchange Page.