Mission, Vision, Core Values & Goals
To fulfill President Lincoln's promise â€śTo care for him who shall have borne the battle, and for his widow, and his orphanâ€ť by serving and honoring the men and women who are Americaâ€™s Veterans.
VAâ€™s five core values underscore the obligations inherent in VAâ€™s mission: Integrity, Commitment, Advocacy, Respect, and Excellence. The core values define â€śwho we are,â€ť our culture, and how we care for Veterans and eligible beneficiaries. Our values are more than just words â€“ they affect outcomes in our daily interactions with Veterans and eligible beneficiaries and with each other. Taking the first letter of each wordâ€”Integrity, Commitment, Advocacy, Respect, Excellenceâ€”creates a powerful acronym, â€śI CARE,â€ť that reminds each VA employee of the importance of their role in this Department. These core values come together as five promises we make as individuals and as an organization to those we serve.
Integrity: Act with high moral principle. Adhere to the highest professional standards. Maintain the trust and confidence of all with whom I engage.
Commitment: Work diligently to serve Veterans and other beneficiaries. Be driven by an earnest belief in VAâ€™s mission. Fulfill my individual responsibilities and organizational responsibilities.
Advocacy: Be truly Veteran-centric by identifying, fully considering, and appropriately advancing the interests of Veterans and other beneficiaries.
Respect: Treat all those I serve and with whom I work with dignity and respect. Show respect to earn it.
Excellence: Strive for the highest quality and continuous improvement. Be thoughtful and decisive in leadership, accountable for my actions, willing to admit mistakes, and rigorous in correcting them.
For more information, see the VA Fiscal Year 2014-2020 Strategic Plan.