Office of Accountability and Whistleblower Protection
OAWP is committed to earning your trust. Learn more about what we are doing to earn your trust.
Improving operations at OAWP
- Hired core senior leadership team with substantial technical and management expertise.
- Realigned resources to prevent a duplication of efforts and increased the number of investigators.
- Reduced the size of investigative teams so that errors in investigations can be caught and remedied earlier in the investigative process.
Policies and processes
- Issued VA Directive 0500 in September 2019 regarding investigation of matters that received by OAWP.
- Issued standard operating procedures for its Intake, Investigations, Quality, and Compliance teams. OAWP will update these documents on a regular basis.
Enhancing transparency and improving communication
- Regular communication with whistleblowers about the status of their matters.
- Customer service is now a critical element for performance standards for all OAWP staff.
- COMING UP:
- Allowing individuals to check on the status of their matters online.
- Providing an estimated date of completion for all our investigations.
2019 OIG Report
In October 2019, VA’s Office of Inspector General (OIG) issued a report highlighting significant deficiencies that occurred during OAWP’s first two years of operation. The root causes for those deficiencies were related to:
- policy and procedures;
- organizational structure; and
- governance for administrative processes.