OAWP is committed to earning your trust. Learn more about what we are doing to earn your trust. - Office of Accountability and Whistleblower Protection
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Office of Accountability and Whistleblower Protection

 

OAWP is committed to earning your trust. Learn more about what we are doing to earn your trust.

Improving operations at OAWP

Improving oversight

  • Hired core senior leadership team with substantial technical and management expertise.
  • Realigned resources to prevent a duplication of efforts and increased the number of investigators.
  • Reduced the size of investigative teams so that errors in investigations can be caught and remedied earlier in the investigative process.

Policies and processes

  • Issued VA Directive 0500 in September 2019 regarding investigation of matters that received by OAWP.
  • Issued standard operating procedures for its Intake, Investigations, Quality, and Compliance teams. OAWP will update these documents on a regular basis.

Enhancing transparency and improving communication

  • Regular communication with whistleblowers about the status of their matters.
  • Customer service is now a critical element for performance standards for all OAWP staff.
  • COMING UP:
    • Allowing individuals to check on the status of their matters online.
    • Providing an estimated date of completion for all our investigations.

2019 OIG Report

In October 2019, VA’s Office of Inspector General (OIG) issued a report highlighting significant deficiencies that occurred during OAWP’s first two years of operation. The root causes for those deficiencies were related to:

  • oversight;
  • policy and procedures;
  • organizational structure; and
  • governance for administrative processes.

 

CONNECT WITH OAWP TO MAKE A DISCLOSURE


FOR ALL OTHER MATTERS

  • OAWP Main Line: 202-461-4119