Patient advocates
The patient advocates at VA Albany health care are specially trained to help you resolve issues with your care. If you've experienced any problems that you haven't been able to resolve by talking with your care team, please reach out to one of our patient advocates.
Care we provide at VA Albany health care
Our patient advocates work hard to make sure you receive the best possible care. They offer help with:
- Patient concerns with the care team
- Advocating for patient and family rights
If you have questions or an issues about your healthcare, please reach out directly to a front-line staff member in the area you receive the services in question for the quickest service. If they are unable to resolve your issue, ask to speak with a Point of Service Contact, also called a Service Level Patient Advocate, who can help facilitate a fast response. If your question is still unanswered or you still have an issue, our Patient Advocates, under the oversight of our Patient Experience Manager, can assist you. They will track your issue and follow it through to resolution. Our goal is to provide you the best care and best outcomes possible. We appreciate your choosing VA as your healthcare provider of choice!
Connect with a patient advocate
Darryl Benson
Patient Advocate
VA Albany health care
Phone: 518-626-6746
Email: darryl.benson@va.gov
Elaine Wells
Patient Advocate
VA Albany health care
Phone: (518) 626-7257
Email: elaine.wells@va.gov
Patient Experience Office
The Veterans Patient Experience Office oversees our Patient Advocacy Program, ensuring proper oversight and review in order to maximize patient satisfaction.
Glenn Gilbert
Patient Experience Officer
VA Albany health care
Phone: (518)626-5331
Email: Glenn.Gilbert@va.gov