Code of Conduct
The Amarillo VA Health Care System firmly believes that exemplary patient care is best achieved in an environment of mutual trust and respect. All individuals who come onto our premises, including employees, patients, visitors and family members, are expected to be courteous and respectful when interacting with others, and to work towards creating and maintaining a safe and caring environment.
The Amarillo VA Health Care System expects that patients, family members, employees and visitors refrain from behaviors that are disruptive, disrespectful or pose a threat to others.
The following behaviors are prohibited:
- Making verbal threats to harm another individual.
- Physical abuse.
- Throwing objects.
- Inappropriate yelling or raised voice.
- Waiting for and confronting an employee outside of the building.
- Possession of firearms or any weapon.
- Intentionally damaging or destroying equipment or property.
- Attempting to intimidate or harass other individuals.
- Making harassing, offensive or intimidating statements, or threats of violence through phone calls, letters, Secure Messages, email, or other forms of written, verbal or electronic communication.
- Slurs, or other derogatory remarks associated with race, language, sexuality, gender, religion, or age.
For Amarillo VA Health Care System to maintain a safe and pleasant environment, it is important that patients, family members and employees act in a manner consistent with this code of conduct. Individuals displaying any of these behaviors will be asked to leave the grounds and may have future access restricted.