Contact us
Find phone numbers and contact information at VA Boise Healthcare System for frequently requested services like patient advocates, medical records, billing and insurance, and more.
Map of the Boise VA Campus
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Map of the Boise VA Medical Center campus (indoor & outdoor)
Patient help and resources
Need help? Contact a patient advocate
If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.
Medical records office
Access your medical records online or request a copy of your records from our Release of Information office.
Billing and insurance
Pay your VA Boise health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.
Pharmacy
Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.
Phone directory and mailing address
Find phone numbers for many of the administrative and program offices at VA Boise health care.
Mailing address
Boise VA Medical Center
500 West Fort Street
Boise, ID 83702-4501
Main phone numbers
Local: 208-422-1000
Toll-free: 866-437-5093
To use TeleType for the Deaf (TTY) services: dial 711
Media and press
The Office of Public Affairs can assist local media with queries, interview requests, and expert information about the VA Boise Healthcare System.
Phone: 208-422-1054
Email: joshua.callihan@va.gov
After hours or on weekends, call the operator at 866-437-5093 and ask for the administrator on duty.
Submit a FOIA request
Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.
Requesting records maintained by VA Boise
Email: FOIABOISE@VA.GOV
Fax:
Mail:
Boise VA Medical Center
Privacy/FOIA Office
500 W. Fort Street
Boise, ID 83702
For questions about your request to VA Boise
Phone:
Additional FOIA request information
Review VA’s requirements for a FOIA request, including sample requests.
See the VA FOIA Library, which publishes commonly requested records.
If you don’t know where the records you are requesting are maintained, submit your request to vacofoiaservice@va.gov instead of VA Boise.
Report an issue
Give us website feedback
To report a technical issue or give us feedback about this site, email our web team at visn20webmaster@va.gov.
Report suspected fraud or mismanagement
Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.
Phone: 800-488-8244
Mail:
VA Inspector General Hotline (53e)
810 Vermont Avenue NW
Washington, DC 20420
Learn more about the VA OIG hotline.
Report patient care or safety issues
If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.
Submit a complaint online: https://www.jointcommission.org/report_a_complaint.aspx
Phone: 800-994-6610
Fax: 630-792-5636
Email: complaint@jointcommission.org
Mail:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 6018
Support for Law Enforcement and First Responders
National 24-hour VA Hotlines
The Veterans Crisis Line connects Veterans and Service members in crisis and their families and friends with qualified, caring VA responders through a confidential toll-free hotline, online chat, or text.
Call 988 then Press 1, 24/7.
Chat online at https://www.veteranscrisisline.net/get-help-now/chat/
Text to 838255
Homeless Hotline: 877-424-3838
24-hour Services at Medical Center
VA Police Dispatch: 208-422-1122
Emergency Department: 208-422-1000, Ext. 1109
Hospital based Resources
Monday - Friday 8:00 A.M. - 4:00 P.M.
Suicide Prevention Coordinators
Katherine Pape, LCSW
Maritza Lorenzana, LCSW, 208-422-1000, Ext. 7339
Veteran Justice Outreach
Sarah Kearney, LCSW, VJO Program Manager 208-971-7292
Amanda Pentland, LCSW, VJO/HCRV Specialist 208-422-1000, Ext. 7099
Josh Echeverria, LCSW
Homeless Outreach
Anna Johnson-Whitehead, LCSW, 208-422-1039
Substance Use Disorder Outpatient Clinic
Kirk Stadelmeyer, LCSW, 208-422-1108
Mental health clinic: 208-422-1108
Military Sexual Trauma Coordinators
Alissa Lyon
Shanna Pickren
Women’s’ Health
Sharon Cardona MSN, RN, NEA-BC, 208-422-1000, Ext. 7442
Community Based Outpatient Clinics
Monday – Friday 8:00 A.M. - 4:00 P.M.
Caldwell VA Clinic: 208-454-4820
Eastern Oregon VA Clinic: 541-573-3339
Mountain Home VA Clinic: 208-580-2001
Salmon VA Clinic: 208-756-8515
Twin Falls VA Clinic: 208-422-1108
Boise Vet Center: 208-342-3612
Patient Advocates
David Hammond, 208-422-1034
Brian Flesch, 208-422-1034
Privacy and FOIA Officer
Gina Thruston, 208-422-1031
Regional Office Information
Regional Office, General Inquiries & Status Updates, contact the VA National Call Center: 1-800-827-1000
Cemetery Information
Apply for and manage the VA benefits and services you’ve earned as a Veteran, Servicemember, or family member—like health care, disability, education, and more. www.cem.va.gov
Idaho State Veterans Cemetery-Boise
Phone: 208-780-1340, FAX: 208-780-1341
Snake River Canyon National Cemetery- Buhl
Phone: 208-732-7499
State-Wide Idaho Veterans Resource Guide (All Resources)