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VA Boston’s Virtual Health Resource Center offers Veterans help navigating new VA login

William MacKinlay, a Vietnam Veteran and VHRC volunteer, assists a Veteran with her ID.me login, at the Brockton VHRC, Jan 3, 2025.
The Virtual Health Resources Center at VA Boston Healthcare System offers in-person support for Veterans transitioning their MyHealtheVet accounts to VA.gov, using VA-issued iPads for virtual care, VA Video Connect for remote appointments, and more. In the background, William MacKinlay, a Vietnam Veteran and VHRC volunteer, assists Marsha Dadaille, an Army Veteran and Brockton, Mass. native, with her ID.me login, at the Brockton VHRC, Jan. 3, 2025. (VA Boston HCS photo by Deirdre Salvas)
By Deirdre Salvas, public affairs specialist

Veterans using MyHealtheVet to manage their health care will notice changes as the platform transitions to VA.gov this year.

The updates are designed to provide a more secure and streamlined experience, ensuring Veterans can access benefits, refill prescriptions, schedule appointments and more, all from one secure account.

As the changes roll out, navigating them might feel overwhelming, but local support is available. The Virtual Health Resource Centers at VA Boston Healthcare System are here to help Veterans transition seamlessly to using Login.gov or ID.me, the secure platforms required to access VA online services.

What Can the Virtual Health Resource Centers Help You With?

The VHRC is a local, in-person resource available across VA Boston locations, offering personalized support with:

  • Transitioning MyHealtheVet accounts to VA.gov
  • Setting up and verifying Login.gov or ID.me accounts
  • Navigating VA apps, such as Annie and My VA Images
  • Using VA-issued iPads for virtual care
  • Understanding tools like VA Video Connect for remote appointments

For many Veterans, the login process involves identity verification, a step that protects against unauthorized access to personal benefits and health records. VHRC staff can walk you through this process, answer questions, and ensure you’re set up to manage your VA services securely and efficiently.

Where and When to Find Help

Appointments are recommended to ensure personalized assistance. The VHRC operates Monday through Friday, 8:30 a.m. to 1:30 p.m., at the following locations:

  • Brockton: Building 3, Room B102
  • West Roxbury: Primary Care Check-In
  • Jamaica Plain: 6th Floor B wing, Room 83
  • Lowell CBOC: Primary Care Check-In

What you’ll need:

  • Your smart phone or tablet
  • Two forms of ID
    • Active driver’s license or state ID 
    • Social security card, passport or DD214 

To schedule an appointment, call 781-823-1458 or 617-390-4150.

Why Make the Switch?

The transition to VA.gov will simplify how you manage your health care and benefits. With a Login.gov or ID.me account, you’ll be able to:

  • Refill prescriptions.
  • Manage your travel reimbursements.
  • View and schedule appointments.
  • Communicate securely with your care team.
  • Access your health records and lab results.
  • Manage your VA, IRS, and Social Security benefits from a single account.

Additional Resources

Virtual help is also available at:

  • Login.gov Support: 844-875-6446 (24/7)
  • ID.me Support: 877-327-0022 (Mon–Fri, 10:30 a.m.–7 p.m. EST)

For immediate questions or assistance with the transition, contact VA Boston’s coordinators, Shari Wilson at 617-390-4150 or Nancy Falleur at 617-823-1458.

Personalized support

While changes to trusted systems can be daunting, the Virtual Health Resource Centers is here to help Veterans every step of the way. Take advantage of this local, personalized support to ensure you and your caregivers can access and manage your benefits with ease and confidence.