1. Restore the capability of veterans with disabilities to the greatest extent possible, and improve the quality of their lives and that of their families |
Compensation and pension national accuracy rate for core rating work (Key Performance Goal, Key Measures Data Table) |
|
X |
90% |
87%* |
Yes |
Compensation and pension rating-related actions - average days to process (Key Performance Goal, Key Measures Data Table) |
|
X |
145 |
166 |
Yes |
Compensation and pension rating-related actions - average days pending (Key Performance Goal, Key Measures Data Table) |
|
X |
80 |
118 |
No |
Vocational rehabilitation and employment rehabilitation rate (Key Performance Goal, Key Measures Data Table) |
|
X |
67% |
62% |
Yes |
2. Ensure a smooth transition for veterans from active military service to civilian life |
Average days to complete: Original education claims |
|
X |
24 |
26 |
No |
Average days to complete: Supplemental education claims (Key Performance Goal, Key Measures Data Table) |
|
X |
12 |
13 |
No |
Foreclosure avoidance through servicing (FATS) ratio (Key Performance Goal, Key Measures Data Table) |
|
X |
47% |
44% |
No |
3. Honor and serve veterans in life and memorialize them in death for their sacrifices on behalf of the Nation |
Percent of patients rating VA health care service as very good or excellent: Inpatient |
X |
|
70% |
74%* |
No - same |
Percent of patients rating VA health care service as very good or excellent: Outpatient (Key Performance Goal, Key Measures Data Table) |
X |
|
72% |
72%* |
No |
Percent of primary care appointments scheduled within 30 days of desired date (Key Performance Goal, Key Measures Data Table) |
X |
|
93% |
94%* |
Yes |
Percent of specialist appointments scheduled within 30 days of desired date (Key Performance Goal, Key Measures Data Table) |
X |
|
90% |
93%* |
Yes |
Clinical Practice Guidelines Index (Key Performance Goal, Key Measures Data Table) |
X |
|
70% |
77%* |
Yes |
Prevention Index II (Key Performance Goal, Key Measures Data Table) |
X |
|
82% |
88%* |
Yes |
Increase non-institutional long-term care as expressed by average daily census: (Key Performance Goal, Key Measures Data Table) |
X |
|
29,631 |
29,631* |
Yes |
Average days to process insurance disbursements (Key Performance Goal, Key Measures Data Table) |
X |
|
2.7 |
1.8 |
Yes |
Percent of veterans served by a burial option within a reasonable distance (75 miles) of their residence (Key Performance Goal, Key Measures Data Table) |
X |
|
75.3% |
75.3% |
Yes |
Percent of respondents who rate the quality of service provided by the national cemeteries as excellent (Key Performance Goal, Key Measures Data Table) |
|
X |
95% |
94% |
No - same |
Percent of graves in national cemeteries marked within 60 days of interment (Key Performance Goal, Key Measures Data Table) |
X |
|
78% |
87% |
Yes |
4. Contribute to the public health, emergency management, socioeconomic well-being, and history of the Nation |
Number of Career Development Awardees (Key Performance Goal, Key Measures Data Table) |
|
X |
237 |
229 |
Yes |
Percent of respondents who rate national cemetery appearance as excellent (Key Performance Goal, Key Measures Data Table) |
X |
|
98% |
98% |
Yes |
Enabling Goal. Deliver world-class service to veterans and their families by applying sound business principles that result in effective management of people, communications, technology, and governance |
Ratio of collections to billings (Key Performance Goal, Key Measures Data Table) |
X |
|
41% |
41%* |
No - same |
Dollar value of sharing agreements with DoD ($ in millions) (Key Performance Goal, Key Measures Data Table) |
X |
|
$116 |
$120 |
Yes |