Fiscal Year 2004 Performance and Accountability Report
Published November 15, 2004

• Performance Scorecard
• Executive Summary
• Who We Are
• Who We Serve
• Leadership Initiatives
• Public Benefits
• Financial Highlights
• Management Controls, Systems, and Compliance with Laws and Regulations
  • Federal Managers' Financial Integrity Act
  • Federal Financial Management Improvement Act
  • Federal Information Security Management Act
  • IG Act Amendments of 1988
  • Prompt Payment Act
  • Improper Payments Information Act
  • Financial Management Systems Framework
• The President's Management Agenda

• Performance Summaries by Departmental Objective
  
  Strategic Goal 1 - Restore Disabled Veterans
  • Objective 1.1 Provide Specialized Health Care Services
  • Objective 1.2 Improve Timeliness and Accuracy of Disability Compensation Claims Processing
  • Objective 1.3 Focus Vocational Rehabilitation Resources
  • Objective 1.4 Improve Standard of Living for Service-Disabled Veterans' Survivors
  
  Strategic Goal 2 - Ensure a Smooth Transition
  • Objective 2.1 Increase Awareness of Benefits for New Veterans
  • Objective 2.2 Provide Timely and Accurate Education Assistance
  • Objective 2.3 Meet Lending Industry Standards for Home Loan Guaranty Benefits
  
  Strategic Goal 3 - Honor and Serve Veterans
  • Objective 3.1 Provide High Quality and Timely Health Care
  • Objective 3.2 Improve Timeliness and Accuracy of Pension Claims Processing
  • Objective 3.3 Maintain High Level of Service to Insurance Policy Holders
  • Objective 3.4 Ensure Burial Needs are Met
  • Objective 3.5 Provide Timely and Accurate Symbolic Expressions of Remembrance
  
  Strategic Goal 4 - Support National Goals
  • Objective 4.1 Improve the Nation's Preparedness in Event of National Emergency
  • Objective 4.2 Focus Medical Research Programs
  • Objective 4.3 Provide Quality Education to Health Care Trainees
  • Objective 4.4 Enhance Socioeconomic Well-Being of Veterans
  • Objective 4.5 Maintain National Cemeteries as National Shrines
  
  The Enabling Goal
  • Objective E-1 Provide a Committed Workforce to Deliver High Quality Service
  • Objective E-2 Improve Communications
  • Objective E-3 Provide Reliable and Secure Information
  • Objective E-4 Improve Governance and Performance of VA
• Assessment of Data Quality
• VBA Quality Assurance Program (Millennium Act)
• Key Measures Data Table
• Performance Measures Tables
  • By Strategic Goal and Objective
  • By Organization and Program
    • Veterans Health Administration
    • Veterans Benefits Administration
    • National Cemetery Administration
    • Board of Veterans' Appeals
    • Departmental Management
    • Office of Inspector General

• Letter from the Chief Financial Officer
• Consolidated Financial Statements
  • Consolidated Balance Sheets
  • Consolidated Statements of Net Cost
  • Consolidated Statements of Changes in Net Position
  • Combined Statements of Budgetary Resources
  • Consolidated Statements of Financing
  • Notes to Consolidated Financial Statements
• Independent Auditors' Report
• Required Supplementary Stewardship Information (Unaudited)
• Required Supplementary Information (Unaudited)
• Major Management Challenges

• Improper Payments Information Act Reporting Details
• Definitions
• List of Abbreviations and Acronyms
• Key Report Officials

Previous year reports:

• Fiscal Year 2003

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Questions should be directed to the Office of Budget at (202) 461-6630.

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