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Office of Budget

Fiscal Year 2004 Performance and Accountability Report
Published November 15, 2004

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VA's Performance Scorecard for FY 2004

Strategic Goal Performance Measure Goal Achieved FY 2004 Improved from FY 2003?
Yes No Goal Actual
* Indicates preliminary or estimated actual data.
1. Restore the capability of veterans with disabilities to the greatest extent possible, and improve the quality of their lives and that of their families Compensation and pension national accuracy rate for core rating work (Key Performance Goal, Key Measures Data Table) X 90% 87%* Yes
Compensation and pension rating-related actions - average days to process (Key Performance Goal, Key Measures Data Table) X 145 166 Yes
Compensation and pension rating-related actions - average days pending (Key Performance Goal, Key Measures Data Table) X 80 118 No
Vocational rehabilitation and employment rehabilitation rate (Key Performance Goal, Key Measures Data Table) X 67% 62% Yes
2. Ensure a smooth transition for veterans from active military service to civilian life Average days to complete: Original education claims X 24 26 No
Average days to complete: Supplemental education claims (Key Performance Goal, Key Measures Data Table) X 12 13 No
Foreclosure avoidance through servicing (FATS) ratio (Key Performance Goal, Key Measures Data Table) X 47% 44% No
3. Honor and serve veterans in life and memorialize them in death for their sacrifices on behalf of the Nation Percent of patients rating VA health care service as very good or excellent: Inpatient X 70% 74%* No - same
Percent of patients rating VA health care service as very good or excellent: Outpatient (Key Performance Goal, Key Measures Data Table) X 72% 72%* No
Percent of primary care appointments scheduled within 30 days of desired date (Key Performance Goal, Key Measures Data Table) X 93% 94%* Yes
Percent of specialist appointments scheduled within 30 days of desired date (Key Performance Goal, Key Measures Data Table) X 90% 93%* Yes
Clinical Practice Guidelines Index (Key Performance Goal, Key Measures Data Table) X 70% 77%* Yes
Prevention Index II (Key Performance Goal, Key Measures Data Table) X 82% 88%* Yes
Increase non-institutional long-term care as expressed by average daily census: (Key Performance Goal, Key Measures Data Table) X 29,631 29,631* Yes
Average days to process insurance disbursements (Key Performance Goal, Key Measures Data Table) X 2.7 1.8 Yes
Percent of veterans served by a burial option within a reasonable distance (75 miles) of their residence (Key Performance Goal, Key Measures Data Table) X 75.3% 75.3% Yes
Percent of respondents who rate the quality of service provided by the national cemeteries as excellent (Key Performance Goal, Key Measures Data Table) X 95% 94% No - same
Percent of graves in national cemeteries marked within 60 days of interment (Key Performance Goal, Key Measures Data Table) X 78% 87% Yes
4. Contribute to the public health, emergency management, socioeconomic well-being, and history of the Nation Number of Career Development Awardees (Key Performance Goal, Key Measures Data Table) X 237 229 Yes
Percent of respondents who rate national cemetery appearance as excellent (Key Performance Goal, Key Measures Data Table) X 98% 98% Yes
Enabling Goal. Deliver world-class service to veterans and their families by applying sound business principles that result in effective management of people, communications, technology, and governance Ratio of collections to billings (Key Performance Goal, Key Measures Data Table) X 41% 41%* No - same
Dollar value of sharing agreements with DoD ($ in millions) (Key Performance Goal, Key Measures Data Table) X $116 $120 Yes