Fiscal Year 2005 Performance and Accountability Report Published November 15, 2005
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The following tables display our key and supporting measures both by strategic goal and objective (see Table 1), and by organization and program (see Table 2). For each measure, we show available trend data for 5 years. The actual result is designated as follows:
- Target was met or exceeded (green or G).
- Target was not met, but the deviation did not significantly affect program performance (yellow or Y).
- Target was not met, and the difference significantly affected program performance (red or R).
For each "red" measure, we provide a brief explanation of why there was a significant deviation between the actual and planned performance level and briefly identify the steps being taken to ensure goal achievement in the future. (Please see the Performance Shortfalls table for this information.)
For those measures where 2005 results are partial or estimated, we will publish final data in the FY 2007 Congressional Budget and/or the FY 2006 Performance and Accountability Report.
The table showing measures by organization and program includes the total amount of resources (FTE and obligations) for each program. The GPRA program activity structure is somewhat different from the program activity structure shown in the program and financing (P&F) schedules of the President's budget. However, all of the P&F schedules have been aligned with one or more of our programs to ensure all VA program activities are covered. The program costs (obligations) represent the estimated total resources available for each of the programs, regardless of which organizational element has operational control of the resources. The performance measures and associated data for each major program apply to the entire group of schedules listed for that program.
VA uses the balanced measures concept to monitor program and organizational performance. We examine and regularly monitor several different types of measures to provide a more comprehensive and balanced view of how well we are performing. Taken together, the measures demonstrate the balanced view of performance we use to assess how well we are doing in meeting our strategic goals, objectives, and performance targets.
VA continues working to ensure the quality and integrity of our data. The Key Measures Data Table provides the definition, data source, frequency of collection, any data limitations, and data verification and measure validation for each of VA's 24 key measures. The Assessment of Data Quality provides an overall view of how our programs verify and validate data for all of the measures. Definitions for the key as well as supporting measures are located in Part IV.
Table 1 - FY 2005 Performance Measures by Strategic Goal and Objective
(Key Measures are in bold)
(G = Green; Y = Yellow; R = Red)
Performance Measures |
FY 2001 |
FY 2002 |
FY 2003 |
FY 2004 |
FY 2005 Result |
FY 2005 Plan |
Strategic Target |
Strategic Goal 1: Restore the capability of veterans with disabilities to the greatest extent possible and improve the quality of their lives and that of their families.
|
* These are partial or estimated actual data; final data will be published in the FY 2007 Congressional Budget and/or the FY 2006 Performance and Accountability Report. |
** Pending results of the new Veterans' Disability Benefits Commission that began in May 2005. Results are expected 15 months thereafter. |
Objective 1.1: Maximize the physical, mental, and social functioning of veterans with disabilities and be recognized as a leader in the provision of specialized health care services.
|
Prevention Index II (Special Populations) (thru Jun) |
N/A |
N/A |
80% |
86% |
* 86% G |
86% |
86% |
Percent of veterans who were discharged from a Domiciliary Care for Homeless Veterans (DCHV) Program, or HCHV Community-based Contract Residential Care Program to an independent or a secured institutional living arrangement (thru Jun) |
N/A |
65% |
72% |
79% |
* 82% G |
79% |
80% |
Objective 1.2: Provide timely and accurate decisions on disability compensation claims to improve the economic status and quality of life of service-disabled veterans.
|
National accuracy rate (core rating work) % (Compensation) (thru Jun) |
80% |
80% |
86% |
87% |
* 84% Y |
88% |
98% |
Compensation & Pension rating-related actions - average days to process |
181 |
223 |
182 |
166 |
167 R |
145 |
125 |
Rating-related compensation actions - average days pending |
186 |
179 |
114 |
120 |
122 Y |
119 |
78 |
Overall satisfaction (Compensation)
|
52% |
55% |
58% |
59% |
(1) TBD |
55% |
90% |
Non-rating compensation actions - average days to process |
55 |
57 |
49 |
50 |
59 G |
66 |
17 |
Non-rating compensation actions - average days pending |
98 |
93 |
95 |
94 |
98 G |
105 |
47 |
National accuracy rate (Compensation authorization work) (thru Jun) |
69% |
83% |
88% |
90% |
* 91% Y |
92% |
98% |
Average number of days to initiate development of remands at the Appeals Management Center (thru Jul)
|
N/A |
N/A |
N/A |
N/A |
28 |
(1) N/A |
15 |
Percent of veterans in receipt of compensation whose total income exceeds that of like circumstanced veterans (Comp) |
N/A |
N/A |
N/A |
** TBD |
** TBD |
** TBD |
50% |
Percent of compensation recipients who were kept informed of the full range of available benefits
|
39% |
40% |
42% |
43% |
(1) TBD |
TBD |
60% |
Percent of compensation recipients who perceive that VA compensation redresses the effect of service-connected disability in diminishing the quality of life |
N/A |
N/A |
N/A |
** TBD |
** TBD |
** TBD |
70% |
National accuracy rate (fiduciary work) % (Compensation & Pension) (thru Jun) |
68% |
84% |
77% |
81% |
* 85% Y |
88% |
98% |
Telephone activities - abandoned call rate (Compensation & Pension) |
6% |
9% |
9% |
7% |
8% Y |
3% |
3% |
Telephone activities - blocked call rate (Compensation & Pension) |
3% |
7% |
3% |
2% |
3% Y |
2% |
2% |
Fiduciary Activities - Initial Appt. & Fiduciary - Beneficiary Exams (completed) (%) (Compensation & Pension) |
13% |
9% |
11% |
12% |
11% Y |
6% |
4% |
Fiduciary Activities - Initial Appt. & Fiduciary - Beneficiary Exams (pending) (%) (Compensation & Pension) |
N/A |
16% |
20% |
14% |
12% Y |
8% |
4% |
Deficiency-free decision rate |
86.7% |
87.6% |
89.0% |
93.0% |
89.0% Y |
93.0% |
95.0% |
Appeals resolution time (Days) (Joint measure with C&P) (BVA) |
595 |
731 |
633 |
529 |
622 R |
500 |
365 |
BVA Cycle Time (Days)
|
(1) 182 |
86 |
135 |
98 |
104 G |
150 |
120 |
Appeals decided per Veterans Law Judge |
561 |
321 |
604 |
691 |
621 G |
592 |
668 |
Cost per case |
$1,401 |
$2,702 |
$1,493 |
$1,302 |
$1,453 G |
$1,546 |
$1,689 |
Objective 1.3: Provide all service-disabled veterans with the opportunity to become employable and obtain and maintain suitable employment, while providing special support to veterans with serious employment handicaps. |
Rehabilitation rate (VR&E) |
65% |
62% |
59% |
62% |
63% Y |
66% |
70% |
Speed of entitlement decisions in average days (VR&E) |
62 |
65 |
63 |
57 |
62 G |
62 |
60 |
Accuracy of decisions (Services) % (VR&E) |
79% |
81% |
82% |
86% |
87% Y |
88% |
96% |
Customer satisfaction (Survey) (VR&E)
|
76% |
77% |
N/A |
79% |
(1) TBD |
81% |
92% |
Accuracy of program outcome % (VR&E) |
N/A |
81% |
81% |
94% |
97% G |
90% |
95% |
Measures Under Development |
Common Measures |
|
|
|
|
|
|
|
Percent of participants employed first quarter after program exit (VR&E) |
N/A |
N/A |
N/A |
N/A |
TBD |
TBD |
TBD |
Percent of participants still employed three quarters after program exit (VR&E) |
N/A |
N/A |
N/A |
N/A |
TBD |
TBD |
TBD |
Percent change in earnings from pre-application to post-program employment (VR&E) |
N/A |
N/A |
N/A |
N/A |
TBD |
TBD |
TBD |
Average cost of placing participant in employment (VR&E) |
N/A |
N/A |
N/A |
N/A |
TBD |
TBD |
TBD |
Objective 1.4: Improve the standard of living and income status of eligible survivors of service-disabled veterans through compensation, education, and insurance benefits.
|
Average days to process - DIC actions |
133 |
172 |
153 |
125 |
124 Y |
120 |
90 |
Percent of DIC recipients above the poverty level (Comp) |
N/A |
N/A |
N/A |
99% |
** TBD |
** TBD |
100% |
Percent of DIC recipients who are satisfied that the VA recognized their sacrifice (Comp) |
N/A |
N/A |
N/A |
80% |
** TBD |
** TBD |
90% |
Table 1 - FY 2005 Performance Measures by Strategic Goal and Objective
(Key Measures are in bold)
(G = Green; Y = Yellow; R = Red)
Performance Measures |
FY 2001 |
FY 2002 |
FY 2003 |
FY 2004 |
FY 2005 Result |
FY 2005 Plan |
Strategic Target |
Strategic Goal 2: Ensure a smooth transition for veterans from active military service to civilian life.
|
* These are partial or estimated actual data; final data will be published in the FY 2007 Congressional Budget and/or the FY 2006 Performance and Accountability Report. |
Objective 2.1: Ease the reentry of new veterans into civilian life by increasing awareness of, access to, and use of VA health care, benefits, and services.
|
Out of all original claims filed within the first year of release from active duty, the percentage filed at a BDD site prior to a service member's discharge (Comp)
|
N/A |
N/A |
N/A |
N/A |
(1) N/A |
N/A |
65% |
Percentage of VAMCs contracted to serve as TRICARE network providers |
N/A |
N/A |
N/A |
N/A |
* 87% |
Baseline |
90% |
Implementation guides developed for those Consolidated Health Informatics Standards adopted by VA and DoD (thru Aug) |
N/A |
N/A |
N/A |
N/A |
* 2 |
Baseline |
9 |
Objective 2.2: Provide timely and accurate decisions on education claims and continue payments at appropriate levels to enhance veterans' and servicemembers' ability to achieve educational and career goals.
|
Average days to complete original education claims |
50 |
34 |
23 |
26 |
33 R |
25 |
10 |
Average days to complete supplemental education claims |
24 |
16 |
12 |
13 |
19 R |
13 |
7 |
Montgomery GI Bill usage rate %: All program participants (Education)
|
58% |
56% |
58% |
(1) 65% |
* 66% G |
61% |
70% |
Montgomery GI Bill usage rate %: Veterans who have passed their 10-year eligibility period (Education)
|
N/A |
N/A |
66% |
(1) 71% |
* 71% G |
67% |
70% |
Percent of Montgomery GI Bill participants who successfully completed an education or training program (Education)
|
N/A |
N/A |
N/A |
N/A |
(1) N/A |
N/A |
TBD |
Percentage of beneficiaries that believe their VA educational assistance has been either very helpful or helpful in the attainment of their educational or vocational goal (Education)
|
N/A |
N/A |
N/A |
N/A |
(1) N/A |
N/A |
TBD |
Customer satisfaction-high ratings (Education)
|
86% |
87% |
89% |
85% |
(1) TBD |
89% |
95% |
Telephone Activities - Blocked call rate (Education) |
45% |
26% |
13% |
20% |
38% R |
22% |
10% |
Telephone Activities - Abandoned call rate (Education) |
13% |
11% |
7% |
10% |
17% Y |
9% |
5% |
Payment accuracy rate (Education) |
92% |
93% |
94% |
94% |
96% G |
95% |
97% |
Objective 2.3: Improve the ability of veterans to purchase and retain a home by meeting or exceeding lending industry standards for quality, timeliness, and foreclosure avoidance.
|
Foreclosure avoidance through servicing (FATS) ratio (Housing) |
40% |
43% |
45% |
44% |
48% G |
47% |
47% |
Statistical quality index % (Housing) |
96% |
97% |
98% |
98% |
98% G |
97% |
98% |
Veterans satisfaction % (Housing)
|
94% |
94% |
95% |
(2) N/A |
(1) N/A |
96% |
95% |
Home Purchase - Percent of active duty personnel and veterans that could not have purchased a home without VA assistance
|
N/A |
N/A |
N/A |
N/A |
(1) N/A |
N/A |
TBD |
Table 1 - FY 2005 Performance Measures by Strategic Goal and Objective
(Key Measures are in bold)
(G = Green; Y = Yellow; R = Red)
Performance Measures |
FY 2001 |
FY 2002 |
FY 2003 |
FY 2004 |
FY 2005 Result |
FY 2005 Plan |
Strategic Target |
* These are partial or estimated actual data; final data will be published in the FY 2007 Congressional Budget and/or the FY 2006 Performance and Accountability Report. |
Strategic Goal 3: Honor and serve veterans in life and memorialize them in death for their sacrifices on behalf of the Nation.
|
Objective 3.1: Provide high-quality, reliable, accessible, timely, and efficient health care that maximizes the health and functional status for all enrolled veterans, with special focus on veterans with service-connected conditions, those unable to defray the cost, and those statutorily eligible for care.
|
Percent of patients rating VA health care service as very good or excellent: Inpatient (thru Jun) |
64% |
70% |
74% |
74% |
* 77% G |
74% |
74% |
Percent of patients rating VA health care service as very good or excellent: Outpatient (thru Jun) |
65% |
71% |
73% |
72% |
* 77% G |
73% |
73% |
Percent of primary care appointments scheduled within 30 days of desired date (VHA) (thru Jun)
|
87% |
89% |
93% |
94% |
* 97% G |
94% |
94% |
Percent of specialty care appointments scheduled within 30 days of desired date, (thru Jun)
|
(1) 84% |
(1) 86% |
(2) 89% |
(3) 93% |
* 95% G |
93% |
93% |
Clinical Practice Guidelines Index (VHA) (thru Jun) |
N/A |
Baseline |
70% |
77% |
* 87% G |
77% |
80% |
Prevention Index II (VHA) (thru Jun) |
80% |
82% |
83% |
88% |
* 90% G |
88% |
88% |
Increase non-institutional long-term care as expressed by average daily census (VHA) (thru Jun) |
N/A |
24,126 |
24,413 |
25,523 |
* 29,316 Y |
30,118 |
43,098 |
Percent of veterans returning from a combat zone who respond "yes completely" to survey questions regarding how well they perceive that their VA provider listened to them and if they had trust and confidence in their VA provider (VHA) |
N/A |
N/A |
N/A |
N/A |
Baseline |
Baseline |
72% |
Percent of appointments for specialty health care services scheduled within 30 days of desired date for veterans and service members returning from a combat zone (VHA) |
N/A |
N/A |
N/A |
N/A |
Baseline |
Baseline |
90% |
Percent of appointments for primary care scheduled within 30 days of desired date for veterans and service members returning from a combat zone (VHA) |
N/A |
N/A |
N/A |
N/A |
Baseline |
Baseline |
94% |
Percent of patients who report being seen within 20 minutes of scheduled appointments at VA health care facilities (VHA) (thru Jun) |
63% |
65% |
67% |
69% |
* 73% G |
67% |
90% |
Percent of outpatient encounters that have electronic progress notes signed within 2 days (VHA) (thru Jun) |
N/A |
N/A |
N/A |
84% |
* 85% G |
85% |
87% |
Objective 3.2: Process pension claims in a timely and accurate manner to provide eligible veterans and their survivors a level of income that raises their standard of living and sense of dignity.
|
Compensation & Pension rating-related actions - average days to process |
181 |
223 |
182 |
166 |
167 R |
145 |
125 |
Non-rating pension actions - average days to process |
59 |
65 |
67 |
58 |
68 G |
73 |
21 |
National accuracy rate (authorization pension work) % (thru Jun) |
62% |
76% |
81% |
84% |
* 84% G |
84% |
98% |
National accuracy rate (core rating-related pension work) (thru Jun) |
78% |
80% |
91% |
93% |
* 91% Y |
93% |
98% |
Rating-related pension actions - average days pending |
129 |
100 |
98 |
77 |
83 R |
69 |
65 |
Overall satisfaction rate % (Pension)
|
63% |
65% |
66% |
66% |
(1) TBD |
65% |
90% |
Non-rating pension actions - average days pending |
124 |
90 |
61 |
102 |
111 R |
73 |
38 |
Percent of pension recipients who were informed of the full range of available benefits
|
40% |
38% |
39% |
40% |
(1) TBD |
40% |
60% |
Percent of pension recipients who said their claim was very or somewhat fair
|
63% |
65% |
62% |
64% |
(1) TBD |
53% |
75% |
National accuracy rate (fiduciary work) % (Compensation & Pension) (thru Jun) |
68% |
84% |
77% |
81% |
* 85% Y |
88% |
98% |
Telephone activities - abandoned call rate (Compensation & Pension) |
6% |
9% |
9% |
7% |
8% Y |
3% |
3% |
Telephone activities - blocked call rate (Compensation & Pension) |
3% |
7% |
3% |
2% |
3% Y |
2% |
2% |
Fiduciary Activities - Initial Appt. & Fiduciary - Beneficiary Exams (completed) (%) (Compensation & Pension) |
13% |
9% |
11% |
12% |
11% Y |
6% |
4% |
Fiduciary Activities - Initial Appt. & Fiduciary - Beneficiary Exams (pending) (%) (Compensation & Pension) |
N/A |
16% |
20% |
14% |
12% Y |
8% |
4% |
Objective 3.3: Maintain a high level of service to insurance policy holders and their beneficiaries to enhance the financial security
for veterans' families.
|
Average days to process insurance disbursements |
2.8 |
2.6 |
2.4 |
1.8 |
1.8 G |
2.7 |
2.7 |
High customer ratings % (Insurance) |
96% |
95% |
95% |
96% |
96% G |
95% |
95% |
Low customer ratings % (Insurance) |
2% |
3% |
3% |
2% |
2% G |
2% |
2% |
Percentage of blocked calls (Insurance) |
3% |
1% |
0% |
1% |
0% G |
2% |
1% |
Average hold time in seconds (Insurance) |
17 |
18 |
17 |
17 |
11 G |
20 |
20 |
Objective 3.4: Ensure that the burial needs of veterans and eligible family members are met.
|
Percent of veterans served by a burial option within a reasonable distance (75 miles) of their residence (NCA) |
72.6% |
73.9% |
75.2% |
75.3% |
77.1% Y |
78.3% |
90.0% |
Percent of respondents who rate the quality of service provided by the national cemeteries as excellent (NCA) |
92% |
91% |
94% |
94% |
94% Y |
95% |
100% |
Average number of days to process a claim for reimbursement of burial expenses (Data tracked by VBA) |
40 |
48 |
42 |
48 |
57 R |
42 |
21 |
National Accuracy Rate for burial claims processed (Data tracked by VBA) (thru Jun) |
72% |
85% |
92% |
94% |
* 93% Y |
96% |
98% |
Percent of funeral directors who respond that national cemeteries confirm the scheduling of the committal service within 2 hours (NCA) |
75% |
73% |
73% |
73% |
73% Y |
75% |
93% |
Cumulative number of kiosks installed at national and state veterans cemeteries (NCA) |
33 |
42 |
50 |
60 |
69 G |
68 |
108 |
Objective 3.5: Provide veterans and their families with timely and accurate symbolic expressions of remembrance.
|
Percent of graves in national cemeteries marked within 60 days of interment (NCA) |
N/A |
49% |
72% |
87% |
94% G |
88% |
90% |
Percent of applications for headstones and markers for the graves of veterans who are not buried in national cemeteries processed within 20 days (NCA) |
N/A |
N/A |
N/A |
N/A |
13% |
Baseline |
90% |
Percent of headstones and markers ordered by national cemeteries for which inscription data are accurate and complete (NCA) |
N/A |
N/A |
N/A |
98% |
99% G |
98% |
99% |
Percent of headstones and markers that are undamaged and correctly inscribed (NCA) |
97% |
96% |
97% |
97% |
96% Y |
98% |
98% |
Table 1 - FY 2005 Performance Measures by Strategic Goal and Objective
(Key Measures are in bold)
(G = Green; Y = Yellow; R = Red)
Performance Measures |
FY 2001 |
FY 2002 |
FY 2003 |
FY 2004 |
FY 2005 Result |
FY 2005 Plan |
Strategic Target |
Strategic Goal 4: Contribute to the public health, emergency management, socioeconomic well-being, and history of the Nation.
|
(1) Original baseline year. Number can now be provided due to a refinement in data analysis. |
* These are partial or estimated actual data; final data will be published in the FY 2007 Congressional Budget and/or the FY 2006 Performance and Accountability Report. |
Objective 4.1: Improve the Nation's preparedness for response to war, terrorism, national emergencies, and natural disasters by developing plans and taking actions to ensure continued service to veterans as well as support to national, state, and local emergency management and homeland security efforts.
|
Percent of Emergency Planners who have completed orientation (OPPP) |
N/A |
N/A |
N/A |
N/A |
100% |
N/A |
100% |
Percent of Under Secretaries, Assistant Secretaries, and other key officials who self-certify their teams "ready to deploy" to their COOP site (OPPP) |
N/A |
N/A |
N/A |
N/A |
85% |
N/A |
100% |
Objective 4.2: Advance VA medical research and development programs that address veterans' needs, with an emphasis on service-connected injuries and illnesses, and contribute to the Nation's knowledge of disease and disability.
|
Number of peer-reviewed publications by VA investigators |
N/A |
N/A |
N/A |
N/A |
* 2,665 G |
(1) 2,558 |
2,700 |
Percentage of clinicians who remain in the VA health care system for at least three years after completion of their career development award period (VHA) |
N/A |
N/A |
N/A |
N/A |
* 69% G |
(1) 63% |
70% |
Number of discovery disclosures by VA investigators (VHA) |
N/A |
N/A |
N/A |
N/A |
* 164 Y |
(1) 188 |
217 |
Objective 4.3: Sustain partnerships with the academic community that enhance the quality of care to veterans and provide high quality educational experiences for health care trainees.
|
Percent of admission notes by residents that have a note from attending physician within one day of admission (VHA): Medicine (thru Jun) |
N/A |
N/A |
N/A |
N/A |
* 94% |
Baseline |
95% |
Percent of admission notes by residents that have a note from attending physician within one day of admission (VHA): Psychiatry (thru Jun) |
N/A |
N/A |
N/A |
N/A |
* 94% |
Baseline |
95% |
Percent of admission notes by residents that have a note from attending physician within one day of admission (VHA): Surgery (thru Jun) |
N/A |
N/A |
N/A |
N/A |
* 72% |
Baseline |
95% |
Objective 4.4: Enhance the socioeconomic well-being of veterans, and thereby the Nation and local communities, through veterans' benefits; assistance programs for small, disadvantaged, and veteran-owned businesses; and other community initiatives.
|
Attainment of statutory minimum goals for small business expressed as a percent of total procurement (OSDBU)
|
32.6% |
31.2% |
31.8% |
28.5% |
* 27.8% G |
23% |
23% |
Objective 4.5: Ensure that national cemeteries are maintained as shrines dedicated to preserving our Nation's history, nurturing patriotism, and honoring the service and sacrifice veterans have made.
|
Percent of respondents who rate national cemetery appearance as excellent (NCA) |
96% |
97% |
97% |
98% |
98% G |
98% |
100% |
Percent of respondents who would recommend the national cemetery to veteran families during their time of need (NCA) |
97% |
98% |
97% |
97% |
98% G |
98% |
100% |
Percent of headstones and/or markers in national cemeteries that are at the proper height and alignment (NCA) |
N/A |
N/A |
N/A |
64% |
70% G |
65% |
90% |
Percent of headstones, markers, and niche covers that are clean and free of debris or objectionable accumulations (NCA) |
N/A |
N/A |
N/A |
76% |
72% Y |
78% |
90% |
Percent of gravesites that have grades that are level and blend with adjacent grade levels (NCA) |
N/A |
N/A |
N/A |
79% |
84% G |
80% |
95% |
Table 1 - FY 2005 Performance Measures by Strategic Goal and Objective
(Key Measures are in bold)
(G = Green; Y = Yellow; R = Red)
Performance Measures |
FY 2001 |
FY 2002 |
FY 2003 |
FY 2004 |
FY 2005 Result |
FY 2005 Plan |
Strategic Target |
Enabling Goal: Deliver world-class service to veterans and their families by applying sound business principles that result in effective management of people, communications, technology, and governance.
|
(1) Includes 5 CAP summary reports that are not counted in the CAP total and 1 joint review with DoD. |
(2) Includes 3 CAP summary reports that are not counted in the CAP total and 2 joint reviews completed by OIG Offices of Investigation, Audit, and Healthcare Inspection. |
(3) Includes 2 CAP summary reports that are not counted in the CAP total and 1 joint review completed by the OIG Offices of Investigation and Audit. |
(4) This figure includes monetary benefits produced by the OIG Office of Healthcare Inspections and OIG Hotline Division. The nature of the activity of these offices does not generally result in monetary benefits significant for separate performance reporting. |
*** Corrected |
* These are partial or estimated actual data; final data will be published in the FY 2007 Congressional Budget and/or the FY 2006 Performance and Accountability Report. |
Objective E-1: Recruit, develop, and retain a competent, committed, and diverse workforce that provides high quality service to veterans and their families.
|
Percent of cases using alternate dispute resolution (ADR) techniques (BCA)
|
(1) 21% |
(1) 43% |
(1) 20% |
(1) 9% |
9% R |
72% |
75% |
Objective E-2: Improve communications with veterans, employees, and stakeholders about the Department's mission, goals, and current performance as well as benefits and services VA provides.
|
Percent of newly elected/appointed state officials contacted within 60 days of taking office regarding VA programs/services (OPIA`) |
N/A |
75% |
80% |
90% |
100% G |
100% |
100% |
Percent of VA employees who indicate they understand VA's strategic goals (OPPP)
|
N/A |
65% |
75% |
75% |
(1) No data available |
80% |
90% |
Objective E-3: Implement a One VA information technology framework that supports the integration of information across business lines and that provides a source of consistent, reliable, accurate, and secure information to veterans and their families, employees, and stakeholders.
|
Number of business lines transformed to achieve a secure veteran-centric delivery process that would enable veterans and their families to register and update information, submit claims or inquiries, and obtain status (IT) |
N/A |
N/A |
N/A |
0 |
0 |
0 |
8 |
Objective E-4: Improve the overall governance and performance of VA by applying sound business principles; ensuring accountability; enhancing our management of resources through improved capital asset management, acquisition, and competitive sourcing; and linking strategic planning, budgeting, and performance planning.
|
Ratio of collections to billings (expressed as a percentage) (VHA) |
31% |
37% |
41% |
41% |
* 41% G |
41% |
41% |
Dollar value of 1st party and 3rd party collections: (VHA) 1st Party ($ in millions) (thru Aug) |
$231 |
$486 |
$685 |
$742 |
* $709 Y |
$860 |
$1,030 |
Dollar value of 1st party and 3rd party collections: (VHA) 3rd Party ($ in millions) (thru Aug) |
$540 |
$690 |
$804 |
$960 |
* $965 Y |
$1,018 |
$1,643 |
Documented increases in the use of joint procurement contracts (VHA) |
N/A |
N/A |
N/A |
N/A |
Baseline |
Baseline |
$200M |
Cost - Obligations per unique patient user (VHA) |
N/A |
$4,928 |
$5,202 |
$5,562 |
$5,726 G |
$5,762 |
TBD |
Efficiency - Average number of appointments per year per FTE (thru Aug) (VHA)
|
N/A |
2,719 |
2,856 |
(1) 2,413 |
* 2,524 Y |
2,553 |
TBD |
Percentage of tort claims settled administratively (OGC) |
83.4% |
86.0% |
86.0% |
89.0% |
88.4% Y |
89.0% |
90.0% |
Percentage of planned business process reengineering studies of non-core, commercial, competitive functions initiated (per annum) (OPPP) |
N/A |
N/A |
N/A |
N/A |
22% G |
12% |
12% |
Percent increase of EDI usage over base year of 1997 (OM) |
178% |
235% |
320% |
884% |
1384% G |
900% |
1000% |
Number of audit qualifications identified in the auditor's opinion on VA's Consolidated Financial Statements (OM) |
0 |
0 |
0 |
0 |
0 G |
0 |
0 |
Number of material weaknesses identified during the Annual Financial Statement Audit or Identified by Management (OM) |
12 |
6 |
5 |
4 |
4 R |
2 |
0 |
Decrease underutilized space as compared to overall space to 30% or less (29,507,611 Baseline) (OAEM) |
N/A |
N/A |
N/A |
Baseline |
2% |
TBD |
30% |
Increase Annual Percent Condition Index from 2005 baseline (OAEM) |
N/A |
N/A |
N/A |
N/A |
Baseline |
Baseline |
TBD |
Decrease Non Mission Dependent assets from 2005 baseline (OAEM) |
N/A |
N/A |
N/A |
N/A |
Baseline |
Baseline |
TBD |
Decrease operating and maintenance costs adjusting for inflation from 2004 ($11,386,528,347 Baseline) (OAEM) |
N/A |
N/A |
N/A |
Baseline |
$758,867,828 |
TBD |
TBD |
Number of indictments, arrests, convictions, administrative sanctions, and pretrial diversions: (OIG) |
1,655 |
1,621 |
1,894 |
1,917 *** |
3,098 G |
2,004 |
2,500 |
Number of Arrests |
401 |
452 |
624 |
642 *** |
593 |
645 |
820 |
Number of Indictments |
376 |
357 |
349 |
397 |
336 |
400 |
470 |
Number of Convictions |
337 |
331 |
417 |
332 |
327 |
335 |
395 |
Number of Administrative Sanctions |
541 |
481 |
484 |
522 |
1,803 |
600 |
780 |
Number of Pretrial Diversions |
N/A |
N/A |
20 |
24 |
39 |
24 |
35 |
Number of Reports issued: |
136 |
169 |
(1) 182 |
(2) 223 |
(3) 224 G |
198 |
236 |
Combined Assessment Reviews (CAPs) - Total |
26 |
33 |
42 |
52 |
65 |
60 |
76 |
VHA CAPs |
22 |
21 |
34 |
40 |
48 |
48 |
57 |
VBA CAPs |
4 |
12 |
8 |
12 |
17 |
12 |
19 |
Audit Reports |
26 |
26 |
24 |
24 |
37 |
30 |
40 |
Pre-and Post-Award Contract Reviews |
48 |
60 |
65 |
105 |
85 |
64 |
70 |
Healthcare Inspection Reports |
22 |
37 |
24 |
26 |
23 |
29 |
35 |
Administrative Investigations |
14 |
12 |
21 |
11 |
11 |
15 |
15 |
Value of monetary benefits ($ in millions) from: |
$4,189 |
$878 |
$157 |
(4) $3,228 *** |
(4) $21,863 G |
$924 |
$970 |
IG Investigations |
$52 |
$85 |
$64 |
$320 *** |
$408 |
$67 |
$70 |
IG audits |
$4,095 |
$730 |
$8 |
$2,104 |
$20,332 |
$792 |
$825 |
IG contract reviews |
$42 |
$62 |
$82 |
$661 |
$1,121 |
$65 |
$75 |
Customer Satisfaction: CAP Reviews |
N/A |
4.4 |
4.1 |
4.5 |
4.5 Y |
4.6 |
5.0 |
Customer Satisfaction: Investigations |
4.8 |
4.8 |
4.9 |
4.9 |
4.9 Y |
5.0 |
5.0 |
Customer Satisfaction: Audit |
4.2 |
4.3 |
4.2 |
4.6 |
4.5 Y |
4.7 |
5.0 |
Customer Satisfaction: Contract Reviews |
4.7 |
4.9 |
4.5 |
4.6 |
4.6 Y |
4.7 |
5.0 |
Customer Satisfaction: Healthcare Inspections |
4.2 |
4.7 |
4.4 |
4.4 |
4.7 G |
4.5 |
5.0 |
Table 2 - FY 2005 Performance Measures by Program
(Key Measures are in bold)
(G = Green; Y = Yellow; R = Red)
Veterans Health Administration |
FY 2001 |
FY 2002 |
FY 2003 |
FY 2004 |
FY 2005 Result |
FY 2005 Plan |
Strategic Target |
* These are partial or estimated actual data; final data will be published in the FY 2007 Congressional Budget and/or the FY 2006 Performance and Accountability Report. |
(1) Original baseline year. Number can now be provided due to a refinement in data analysis. |
Medical Care |
P&F ID Codes: 36-0160-0-1-703; 36-0152-0-1-703; 36-0162-0-1-703; 36-5358-0-1-703; 36-8180-0-7-705; 36-4014-0-3-705 |
Resources
|
FTE |
183,602 |
184,209 |
187,049 |
194,055 |
200,779 |
197,362 |
|
Medical care costs ($ in millions) |
$22,553 |
$24,368 |
$27,654 |
$30,772 |
$31,668 |
$33,082 |
|
Performance Measures
|
Percent of patients rating VA health care service as very good or excellent: Inpatient (thru Jun) |
64% |
70% |
74% |
74% |
* 77% G |
74% |
74% |
Percent of patients rating VA health care service as very good or excellent: Outpatient (thru Jun) |
65% |
71% |
73% |
72% |
* 77% G |
73% |
73% |
Percent of primary care appointments scheduled within 30 days of desired date(thru Jun) |
87% |
89% |
93% |
94% |
* 97% G |
94% |
94% |
Percent of specialty care appointments scheduled within 30 days of desired date (thru Jun)
|
(1) 84% |
(1) 86% |
(2) 89% |
(3) 93% |
* 95% G |
93% |
93% |
Clinical Practice Guidelines Index (thru Jun) |
N/A |
Baseline |
70% |
77% |
* 87% G |
77% |
80% |
Prevention Index II (thru Jun) |
80% |
82% |
83% |
88% |
* 90% G |
88% |
88% |
Ratio of collections to billings (expressed as a percentage) |
31% |
37% |
41% |
41% |
* 41% G |
41% |
41% |
Percent of patients who report being seen within 20 minutes of scheduled appointments at VA health care facilities (thru Jun) |
63% |
65% |
67% |
69% |
* 73% G |
67% |
90% |
Percent of veterans returning from a combat zone who respond "yes completely" to survey questions regarding how well they perceive that their VA provider listened to them and if they had trust and confidence in their VA provider |
N/A |
N/A |
N/A |
N/A |
Baseline |
Baseline |
72% |
Percent of outpatient encounters that have electronic progress notes signed within 2 days (thru Jun) |
N/A |
N/A |
N/A |
84% |
* 85% G |
85% |
87% |
Dollar value of 1st party collections ($ in millions) (thru Aug) |
$231 |
$486 |
$685 |
$742 |
* $709 Y |
$860 |
$1,030 |
Dollar value of 3rd party collections ($ in millions) (thru Aug) |
$540 |
$690 |
$804 |
$960 |
* $965 Y |
$1,018 |
$1,643 |
Cost - Obligations per unique patient user |
N/A |
$4,928 |
$5,202 |
$5,562 |
$5,726 G |
$5,762 |
TBD |
Efficiency - Average number of appointments per year per FTE (thru Aug)
|
N/A |
2,719 |
2,856 |
(1) 2,413 |
* 2,524 Y |
2,553 |
TBD |
Percentage of VAMCs contracted to serve as TRICARE network providers |
N/A |
N/A |
N/A |
N/A |
* 87% |
Baseline |
90% |
Documented increases in the use of joint procurement contracts |
N/A |
N/A |
N/A |
N/A |
Baseline |
Baseline |
$200M |
Implementation guides developed for those Consolidated Health Informatics Standards adopted by VA and DoD (thru Aug) |
N/A |
N/A |
N/A |
N/A |
* 2 |
Baseline |
9 |
Special Emphasis Programs |
Non-institutional long-term care as expressed by average daily census (thru Jun) |
N/A |
24,126 |
24,413 |
25,523 |
* 29,316 Y |
30,118 |
43,098 |
Prevention Index II (Special Populations) (thru Jun) |
N/A |
N/A |
80% |
86% |
* 86% G |
86% |
86% |
Percent of veterans who were discharged from a Domiciliary Care for Homeless Veterans (DCHV) Program, or HCHV Community-based Contract Residential Care Program to an independent or a secured institutional living arrangement (thru Jun) |
N/A |
65% |
72% |
79% |
* 82% G |
79% |
80% |
Percent of appointments for specialty health care services scheduled within 30 days of desired date for veterans and service members returning from a combat zone |
N/A |
N/A |
N/A |
N/A |
Baseline |
Baseline |
90% |
Percent of appointments for primary care scheduled within 30 days of desired date for veterans and service members returning from a combat zone |
N/A |
N/A |
N/A |
N/A |
Baseline |
Baseline |
94% |
Medical residents' and other trainees' scores on a VHA Survey assessing their clinical training experience (thru Aug) |
84 |
83 |
83 |
84 |
* 84 Y |
85 |
85 |
Percent of admission notes by residents that have a note from attending physician within one day of admission: Medicine (thru Jun) |
N/A |
N/A |
N/A |
N/A |
* 94% |
Baseline |
95% |
Percent of admission notes by residents that have a note from attending physician within one day of admission: Psychiatry (thru Jun) |
N/A |
N/A |
N/A |
N/A |
* 94% |
Baseline |
95% |
Percent of admission notes by residents that have a note from attending physician within one day of admission: Surgery (thru Jun) |
N/A |
N/A |
N/A |
N/A |
* 72% |
Baseline |
95% |
Medical Research |
P&F ID Codes: 36-0161-0-1-703; 36-4026-0-3-703 |
Resources
|
FTE |
3,019 |
6,470 |
6,575 |
6,798 |
3,206 |
6,202 |
|
Research cost ($ in millions) |
$877 |
$964 |
$1,022 |
$1,067 |
$851 |
$1,033 |
|
Performance Measures
|
Number of peer-reviewed publications by VA investigators |
N/A |
N/A |
N/A |
N/A |
* 2,665 G |
(1) 2,558 |
2,700 |
Percentage of clinicians who remain in the VA health care system for at least three years after completion of their career development award period |
N/A |
N/A |
N/A |
N/A |
* 69% G |
(1) 63% |
70% |
Number of discovery disclosures by VA investigators |
N/A |
N/A |
N/A |
N/A |
* 164 Y |
(1) 188 |
217 |
Table 2 - FY 2005 Performance Measures by Program
(Key Measures are in bold)
(G = Green; Y = Yellow; R = Red)
Veterans Benefits Administration |
FY 2001 |
FY 2002 |
FY 2003 |
FY 2004 |
FY 2005 Result |
FY 2005 Plan |
Strategic Target |
* These are partial or estimated actual data; final data will be published in the FY 2007 Congressional Budget and/or the FY 2006 Performance and Accountability Report. |
** Pending results of the new Veterans' Disability Benefits Commission that began in May 2005. Results are expected 15 months thereafter. |
Compensation |
P&F ID Codes: 36-0102-0-1-701; 36-0134-0-1-701 |
Resources
|
FTE |
8,035 |
6,985 |
7,346 |
7,568 |
7,538 |
7,515 |
|
Benefits cost ($ in millions) |
$20,255 |
$22,453 |
$24,822 |
$26,472 |
$28,768 |
$29,039 |
|
Administrative cost ($ in millions) |
$564 |
$603 |
$728 |
$789 |
$834 |
$853 |
|
Resources
|
National accuracy rate (core rating work) % (Compensation) (thru Jun) |
80% |
80% |
86% |
87% |
* 84% Y |
88% |
98% |
Compensation & Pension rating-related actions - average days to process |
181 |
223 |
182 |
166 |
167 R |
145 |
125 |
Rating-related compensation actions - average days pending |
186 |
179 |
114 |
120 |
122 Y |
119 |
78 |
Average days to process - DIC actions |
133 |
172 |
153 |
125 |
124 Y |
120 |
90 |
Overall satisfaction (Compensation)
|
52% |
55% |
58% |
59% |
(1) TBD |
55% |
90% |
Non-rating compensation actions - average days to process |
55 |
57 |
49 |
50 |
59 G |
66 |
17 |
Non-rating compensation actions - average days pending |
98 |
93 |
95 |
94 |
98 G |
105 |
47 |
National accuracy rate (Compensation authorization work) (thru Jun) |
69% |
83% |
88% |
90% |
* 91% Y |
92% |
98% |
Out of all original claims filed within the first year of release from active duty, the percentage filed at a BDD site prior to a service member's discharge (Comp)
|
N/A |
N/A |
N/A |
N/A |
(1) N/A |
N/A |
65% |
Average number of days to initiate development of remands at the Appeals Management Center (thru Jul)
|
N/A |
N/A |
N/A |
N/A |
28 |
(1) N/A |
15 |
Percent of veterans in receipt of compensation whose total income exceeds that of like circumstanced veterans (Comp) |
N/A |
N/A |
N/A |
** TBD |
** TBD |
** TBD |
50% |
Percent of compensation recipients who were kept informed of the full range of available benefits
|
39% |
40% |
42% |
43% |
(1) TBD |
TBD |
60% |
Percent of compensation recipients who perceive that VA compensation redresses the effect of service-connected disability in diminishing the quality of life |
N/A |
N/A |
N/A |
** TBD |
** TBD |
** TBD |
70% |
Percent of DIC recipients above the poverty level (Comp) |
N/A |
N/A |
N/A |
99% |
** TBD |
** TBD |
100% |
Percent of DIC recipients who are satisfied that the VA recognized their sacrifice (Comp) |
N/A |
N/A |
N/A |
80% |
** TBD |
** TBD |
90% |
National accuracy rate (fiduciary work) % (Compensation & Pension) (thru Jun) |
68% |
84% |
77% |
81% |
* 85% Y |
88% |
98% |
Telephone activities - abandoned call rate (Compensation & Pension) |
6% |
9% |
9% |
7% |
8% Y |
3% |
3% |
Telephone activities - blocked call rate (Compensation & Pension) |
3% |
7% |
3% |
2% |
3% Y |
2% |
2% |
Fiduciary Activities - Initial Appt. & Fiduciary - Beneficiary Exams (completed) (%) (Compensation & Pension) |
13% |
9% |
11% |
12% |
11% Y |
6% |
4% |
Fiduciary Activities - Initial Appt. & Fiduciary - Beneficiary Exams (pending) (%) (Compensation & Pension) |
N/A |
16% |
20% |
14% |
12% Y |
8% |
4% |
Pension |
P&F ID Codes: 36-0154-0-1-701; 36-0143-0-1-701 |
Resources
|
FTE |
N/A |
1,791 |
1,827 |
1,535 |
1,539 |
1,444 |
|
Benefits cost ($ in millions) |
$3,018 |
$3,168 |
$3,226 |
$3,342 |
$3,408 |
$3,408 |
|
Administrative cost ($ in millions) |
$142 |
$155 |
$152 |
$153 |
$165 |
$148 |
|
Performance Measures
|
Compensation & Pension rating-related actions - average days to process |
181 |
223 |
182 |
166 |
167 R |
145 |
125 |
National accuracy rate (authorization pension work) % (thru Jun) |
62% |
76% |
81% |
84% |
* 84% G |
84% |
98% |
Non-rating pension actions - average days to process |
59 |
65 |
67 |
58 |
68 G |
73 |
21 |
National accuracy rate (core rating-related pension work) (thru Jun) |
78% |
80% |
91% |
93% |
* 91% Y |
93% |
98% |
Rating-related pension actions - average days pending |
129 |
100 |
98 |
77 |
83 R |
69 |
65 |
Overall satisfaction rate % (Pension)
|
63% |
65% |
66% |
66% |
(1) TBD |
65% |
90% |
Non-rating pension actions - average days pending |
124 |
90 |
61 |
102 |
111 R |
73 |
38 |
National accuracy rate (fiduciary work) % (Compensation & Pension) (thru Jun) |
68% |
84% |
77% |
81% |
* 85% Y |
88% |
98% |
Telephone activities - abandoned call rate (Compensation & Pension) |
6% |
9% |
9% |
7% |
8% Y |
3% |
3% |
Telephone activities - blocked call rate (Compensation & Pension) |
3% |
7% |
3% |
2% |
3% Y |
2% |
2% |
Fiduciary Activities - Initial Appt. & Fiduciary - Beneficiary Exams (completed) (%) (Compensation & Pension) |
13% |
9% |
11% |
12% |
11% Y |
6% |
4% |
Fiduciary Activities - Initial Appt. & Fiduciary - Beneficiary Exams (pending) (%) (Compensation & Pension) |
N/A |
16% |
20% |
14% |
12% Y |
8% |
4% |
Percent of pension recipients who were informed of the full range of available benefits
|
40% |
38% |
39% |
40% |
(1) TBD |
40% |
60% |
Percent of pension recipients who said their claim was very or somewhat fair
|
63% |
65% |
62% |
64% |
(1) TBD |
53% |
75% |
The indicators below are the component end-products for the measure on average days to complete rating-related actions. We do not establish separate performance goals for these indicators. For a detailed discussion of rating-related actions timeliness, see the narrative.
|
FY 2001 |
FY 2002 |
FY 2003 |
FY 2004 |
FY 2005 |
Claims Completed in FY 2005 |
Average days to process rating - related actions |
181 |
223 |
182 |
166 |
167 |
763,464 |
Initial disability compensation |
219 |
256 |
207 |
186 |
185 |
197,554 |
Initial death compensation/DIC |
133 |
172 |
153 |
125 |
124 |
27,740 |
Reopened compensation |
197 |
242 |
193 |
178 |
179 |
431,031 |
Initial disability pension |
130 |
123 |
93 |
94 |
98 |
31,888 |
Reopened pension |
126 |
128 |
101 |
101 |
103 |
50,289 |
Reviews, future exams |
119 |
127 |
95 |
87 |
95 |
17,682 |
Reviews, hospital |
91 |
74 |
54 |
54 |
55 |
7,280 |
Table 2 - FY 2005 Performance Measures by Program
(Key Measures are in bold)
(G = Green; Y = Yellow; R = Red)
Veterans Benefits Administration |
FY 2001 |
FY 2002 |
FY 2003 |
FY 2004 |
FY 2005 Result |
FY 2005 Plan |
Strategic Target |
* These are partial or estimated actual data; final data will be published in the FY 2007 Congressional Budget and/or the FY 2006 Performance and Accountability Report. |
Education |
P&F ID Codes: 36-0133-0-7-702; 36-0137-0-1-702; 36-0133--0-1-702; 36-8133-0-7-702 |
Resources
|
FTE |
852 |
864 |
866 |
841 |
851 |
888 |
|
Benefits cost ($ in millions) |
$1,425 |
$1,756 |
$2,120 |
$2,417 |
$3,329 |
$2,787 |
|
Administrative costs ($ in millions) |
$64 |
$75 |
$69 |
$78 |
$84 |
$101 |
|
Performance Measures |
Average days to complete original education claims |
50 |
34 |
23 |
26 |
33 R |
25 |
10 |
Average days to complete supplemental education claims |
24 |
16 |
12 |
13 |
19 R |
13 |
7 |
Montgomery GI Bill usage rate %: All program participants
|
58% |
56% |
58% |
(1) 65% |
* 66% G |
61% |
70% |
Montgomery GI Bill usage rate %: Veterans who have passed their 10-year eligibility period
|
N/A |
N/A |
66% |
(1) 71% |
* 71% G |
67% |
70% |
Percent of Montgomery GI Bill participants who successfully completed an education or training program
|
N/A |
N/A |
N/A |
N/A |
(1) N/A |
N/A |
TBD |
Percentage of beneficiaries that believe their VA educational assistance has been either very helpful or helpful in the attainment of their educational or vocational goal
|
N/A |
N/A |
N/A |
N/A |
(1) N/A |
N/A |
TBD |
Customer satisfaction-high ratings
|
86% |
87% |
89% |
85% |
(1) TBD |
89% |
95% |
Telephone Activities - Blocked call rate |
45% |
26% |
13% |
20% |
38% R |
22% |
10% |
Telephone Activities - Abandoned call rate |
13% |
11% |
7% |
10% |
17% Y |
9% |
5% |
Payment accuracy rate |
92% |
93% |
94% |
94% |
96% G |
95% |
97% |
Vocational Rehabilitation and Employment |
P&F ID Codes: 36-0135-0-1-702; 36-0132-0-1-702; 36-0140-0-1-702 |
Resources
|
FTE |
1,061 |
1,057 |
1,091 |
1,105 |
1,114 |
1,102 |
|
Benefits cost ($ in millions) |
$427 |
$487 |
$515 |
$552 |
$552 |
$590 |
|
Administrative costs ($ in millions) |
$109 |
$119 |
$116 |
$124 |
$137 |
$149 |
|
Performance Measures
|
Rehabilitation rate (VR&E) |
65% |
62% |
59% |
62% |
63% Y |
66% |
70% |
Speed of entitlement decisions in average days (VR&E) |
62 |
65 |
63 |
57 |
62 G |
62 |
60 |
Accuracy of decisions (Services) % (VR&E) |
79% |
81% |
82% |
86% |
87% Y |
88% |
96% |
Customer satisfaction (Survey) (VR&E)
|
76% |
77% |
N/A |
79% |
(1) TBD |
81% |
92% |
Accuracy of program outcome % (VR&E) |
N/A |
81% |
81% |
94% |
97% G |
90% |
95% |
Measures Under Development |
Common Measures |
Percent of participants employed first quarter after program exit (VR&E) |
N/A |
N/A |
N/A |
N/A |
TBD |
TBD |
TBD |
Percent of participants still employed three quarters after program exit (VR&E) |
N/A |
N/A |
N/A |
N/A |
TBD |
TBD |
TBD |
Percent change in earnings from pre-application to post-program employment (VR&E) |
N/A |
N/A |
N/A |
N/A |
TBD |
TBD |
TBD |
Average cost of placing participant in employment (VR&E) |
N/A |
N/A |
N/A |
N/A |
TBD |
TBD |
TBD |
Housing |
P&F ID Codes: 36-1119-0-1-704; 36-4025-0-3-704; 36-0128-0-1-704; 36-4127-0-3-704; 36-4129-0-3-704; 36-4130-0-3-704 |
Resources
|
FTE |
1,759 |
1,718 |
1,404 |
1,256 |
1,048 |
1,281 |
|
Benefits cost ($ in millions) |
$520 |
$849 |
$1,351 |
$235 |
$1,927 |
$1,952 |
|
Administrative costs ($ in millions) |
$162 |
$168 |
$169 |
$158 |
$153 |
$156 |
|
Performance Measures
|
Foreclosure avoidance through servicing (FATS) ratio |
40% |
43% |
45% |
44% |
48% G |
47% |
47% |
Statistical quality index % |
96% |
97% |
98% |
98% |
98% G |
97% |
98% |
Veterans satisfaction %
|
94% |
94% |
95% |
(2) N/A |
(1) N/A |
96% |
95% |
Home Purchase - Percent of active duty personnel and veterans that could not have purchased a home without VA assistance
|
N/A |
N/A |
N/A |
N/A |
(1) N/A |
N/A |
TBD |
Insurance |
P&F ID Codes: 36-0120-0-1-701; 36-4012-0-3-701; 36-4010-0-3-701; 36-4009-0-3-701; 36-8132-0-7-701; 36-8150-0-7-701; 36-8455-0-8-701; 36-0141-0-1-701 |
Resources
|
FTE |
507 |
479 |
493 |
490 |
488 |
513 |
|
Benefits cost ($ in millions) |
$2,534 |
$2,709 |
$2,655 |
$2,539 |
$2,573 |
$2,626 |
|
Administrative costs ($ in millions) |
$41 |
$40 |
$40 |
$42 |
$41 |
$45 |
|
Performance Measures
|
Average days to process insurance disbursements |
2.8 |
2.6 |
2.4 |
1.8 |
1.8 G |
2.7 |
2.7 |
High customer ratings % |
96% |
95% |
95% |
96% |
96% G |
95% |
95% |
Low customer ratings % |
2% |
3% |
3% |
2% |
2% G |
2% |
2% |
Percentage of blocked calls |
3% |
1% |
0% |
1% |
0% G |
2% |
1% |
Average hold time in seconds |
17 |
18 |
17 |
17 |
11 G |
20 |
20 |
Table 2 - FY 2005 Performance Measures by Program
(Key Measures are in bold)
(G = Green; Y = Yellow; R = Red)
National Cemetery Administration |
FY 2001 |
FY 2002 |
FY 2003 |
FY 2004 |
FY 2005 Result |
FY 2005 Plan |
Strategic Target |
* These are partial or estimated actual data; final data will be published in the FY 2007 Congressional Budget and/or the FY 2006 Performance and Accountability Report. |
|
P&F ID Codes: 36-0129-0-1-705; 36-0139-0-1-701 |
Resources
|
FTE |
1,385 |
1,633 |
1,655 |
1,492 |
1,519 |
1,553 |
|
Benefits cost ($ in millions) |
$111 |
$135 |
$143 |
$153 |
$153 |
$169 |
|
Administrative cost ($ in millions): |
|
|
|
|
|
|
|
Operating costs |
$116 |
$137 |
$143 |
$156 |
$159 |
$162 |
|
State cemetery grants |
$24 |
$41 |
$26 |
$34 |
$36 |
$36 |
|
Capital construction |
$33 |
$61 |
$36 |
$63 |
$68 |
$146 |
|
Performance Measures
|
Percent of veterans served by a burial option within a reasonable distance (75 miles) of their residence |
72.6% |
73.9% |
75.2% |
75.3% |
77.1% Y |
78.3% |
90.0% |
Percent of respondents who rate the quality of service provided by the national cemeteries as excellent |
92% |
91% |
94% |
94% |
94% Y |
95% |
100% |
Percent of graves in national cemeteries marked within 60 days of interment |
N/A |
49% |
72% |
87% |
94% G |
88% |
90% |
Percent of respondents who rate national cemetery appearance as excellent |
96% |
97% |
97% |
98% |
98% G |
98% |
100% |
Average number of days to process a claim for reimbursement of burial expenses (Data tracked by VBA) |
40 |
48 |
42 |
48 |
57 R |
42 |
21 |
National Accuracy Rate for burial claims processed (Data tracked by VBA) (thru Jun) |
72% |
85% |
92% |
94% |
* 93% Y |
96% |
98% |
Percent of funeral directors who respond that national cemeteries confirm the scheduling of the committal service within 2 hours (NCA) |
75% |
73% |
73% |
73% |
73% Y |
75% |
93% |
Cumulative number of kiosks installed at national and state veterans cemeteries (NCA) |
33 |
42 |
50 |
60 |
69 G |
68 |
108 |
Percent of applications for headstones and markers for the graves of veterans who are not buried in national cemeteries processed within 20 days |
N/A |
N/A |
N/A |
N/A |
13% |
Baseline |
90% |
Percent of headstones and markers ordered by national cemeteries for which inscription data are accurate and complete |
N/A |
N/A |
N/A |
98% |
99% G |
98% |
99% |
Percent of headstones and markers that are undamaged and correctly inscribed |
97% |
96% |
97% |
97% |
96% Y |
98% |
98% |
Percent of respondents who would recommend the national cemetery to veteran families during their time of need |
97% |
98% |
97% |
97% |
98% G |
98% |
100% |
Percent of headstones and/or markers in national cemeteries that are at the proper height and alignment |
N/A |
N/A |
N/A |
64% |
70% G |
65% |
90% |
Percent of headstones, markers, and niche covers that are clean and free of debris or objectionable accumulations |
N/A |
N/A |
N/A |
76% |
72% Y |
78% |
90% |
Percent of gravesites that have grades that are level and blend with adjacent grade levels |
N/A |
N/A |
N/A |
79% |
84% G |
80% |
95% |
Table 2 - FY 2005 Performance Measures by Program
(Key Measures are in bold)
(G = Green; Y = Yellow; R = Red)
Board of Veterans' Appeals |
FY 2001 |
FY 2002 |
FY 2003 |
FY 2004 |
FY 2005 Result |
FY 2005 Plan |
Strategic Target |
P&F ID Code: 36-0151-0-1-705 |
Resources
|
FTE |
455 |
448 |
451 |
440 |
434 |
440 |
|
Administrative cost ($ in millions) |
$44 |
$47 |
$47 |
$50 |
$50 |
$51 |
|
Performance Measures
|
Deficiency-free decision rate |
86.7% |
87.6% |
89.0% |
93.0% |
89.0% Y |
93.0% |
95.0% |
Appeals resolution time (Days) (Joint measure with C&P) (BVA) |
595 |
731 |
633 |
529 |
622 R |
500 |
365 |
BVA Cycle Time (Days)
|
(1) 182 |
86 |
135 |
98 |
104 G |
150 |
120 |
Appeals decided per Veterans Law Judge |
561 |
321 |
604 |
691 |
621 G |
592 |
668 |
Cost per case |
$1,401 |
$2,702 |
$1,493 |
$1,302 |
$1,453 G |
$1,546 |
$1,689 |
Table 2 - FY 2005 Performance Measures by Program
(Key Measures are in bold)
(G = Green; Y = Yellow; R = Red)
Departmental Management |
FY 2001 |
FY 2002 |
FY 2003 |
FY 2004 |
FY 2005 Result |
FY 2005 Plan |
Strategic Target |
* These are partial or estimated actual data; final data will be published in the FY 2007 Congressional Budget and/or the FY 2006 Performance and Accountability Report. |
P&F ID Code: 36-0151-0-1-705; 36-4539-0-4-705; 36-4537-0-4-705 |
Resources
|
FTE |
2,674 |
2,825 |
2,597 |
2,697 |
3,167 |
3,088 |
|
Administrative costs ($ in millions) |
$449 |
$515 |
$617 |
$717 |
$762 |
$905 |
|
Performance Measures
|
Attainment of statutory minimum goals for small business expressed as a percent of total procurement (OSDBU)
|
32.6% |
31.2% |
31.8% |
28.5% |
* 27.8% G |
23% |
23% |
Percent of newly elected/appointed state officials contacted within 60 days of taking office regarding VA programs/services (OPIA) |
N/A |
75% |
80% |
90% |
100% G |
100% |
100% |
Percent of VA employees who indicate they understand VA's strategic goals (OPPP)
|
N/A |
65% |
75% |
75% |
(1) No data available |
80% |
90% |
Percent of Emergency Planners who have completed orientation (OPPP) |
N/A |
N/A |
N/A |
N/A |
100% |
N/A |
100% |
Percent of Under Secretaries, Assistant Secretaries, and other key officials who self-certify their teams "ready to deploy" to their COOP site (OPPP) |
N/A |
N/A |
N/A |
N/A |
85% |
N/A |
100% |
Percent of cases using alternate dispute resolution (ADR) techniques (BCA)
|
(1) 21% |
(1) 43% |
(1) 20% |
(1) 9% |
9% R |
72% |
75% |
Percentage of tort claims settled administratively (OGC) |
83.4% |
86.0% |
86.0% |
89.0% |
88.4% Y |
89.0% |
90.0% |
Percent increase of EDI usage over base year of 1997 (OM) |
178% |
235% |
320% |
884% |
1384% G |
900% |
1000% |
Number of business lines transformed to achieve a secure veteran-centric delivery process that would enable veterans and their families to register and update information, submit claims or inquiries, and obtain status (IT) |
N/A |
N/A |
N/A |
0 |
0 |
0 |
8 |
Number of audit qualifications identified in the auditor's opinion on VA's Consolidated Financial Statements (OM) |
0 |
0 |
0 |
0 |
0 G |
0 |
0 |
Percentage of planned business process reengineering studies of non-core, commercial, competitive functions initiated (per annum) (OPPP) |
N/A |
N/A |
N/A |
N/A |
22% G |
12% |
12% |
Number of material weaknesses identified during the Annual Financial Statement Audit or Identified by Management (OM) |
12 |
6 |
5 |
4 |
4 R |
2 |
0 |
Decrease underutilized space as compared to overall space to 30% or less (29,507,611 Baseline) (OAEM) |
N/A |
N/A |
N/A |
Baseline |
2% |
TBD |
30% |
Increase Annual Percent Condition Index from 2005 baseline (OAEM) |
N/A |
N/A |
N/A |
N/A |
Baseline |
Baseline |
TBD |
Decrease Non Mission Dependent assets from 2005 baseline (OAEM) |
N/A |
N/A |
N/A |
N/A |
Baseline |
Baseline |
TBD |
Decrease operating and maintenance costs adjusting for inflation from 2004 ($11,386,528,347 Baseline) (OAEM) |
N/A |
N/A |
N/A |
Baseline |
$758,867,828 |
TBD |
TBD |
Table 2 - FY 2005 Performance Measures by Program
(Key Measures are in bold)
(G = Green; Y = Yellow; R = Red)
Office of Inspector General |
FY 2001 |
FY 2002 |
FY 2003 |
FY 2004 |
FY 2005 Result |
FY 2005 Plan |
Strategic Target |
(1) Includes 5 CAP summary reports that are not counted in the CAP total and 1 joint review with DoD. |
(2) Includes 3 CAP summary reports that are not counted in the CAP total and 2 joint reviews completed by OIG Offices of Investigation, Audit, and Healthcare Inspection. |
(3) Includes 2 CAP summary reports that are not counted in the CAP total and 1 joint review completed by the OIG Offices of Investigation and Audit. |
(4) This figure includes monetary benefits produced by the OIG Office of Healthcare Inspections and OIG Hotline Division. The nature of the activity of these offices does not generally result in monetary benefits significant for separate performance reporting. |
*** Corrected |
P&F ID Code: 36-0170-0-1-705 |
Resources
|
FTE |
370 |
393 |
399 |
435 |
453 |
468 |
|
Administrative cost ($ in millions) |
$49 |
$56 |
$58 |
$66 |
$70 |
$75 |
|
Performance Measures
|
Number of indictments, arrests, convictions, administrative sanctions, and pretrial diversions: (OIG) |
1,655 |
1,621 |
1,894 |
1,917 *** |
3,098 G |
2,004 |
2,500 |
Number of Arrests |
401 |
452 |
624 |
642 *** |
593 |
645 |
820 |
Number of Indictments |
376 |
357 |
349 |
397 |
336 |
400 |
470 |
Number of Convictions |
337 |
331 |
417 |
332 |
327 |
335 |
395 |
Number of Administrative Sanctions |
541 |
481 |
484 |
522 |
1,803 |
600 |
780 |
Number of Pretrial Diversions |
N/A |
N/A |
20 |
24 |
39 |
24 |
35 |
Number of Reports issued: |
136 |
169 |
(1) 182 |
(2) 223 |
(3) 224 G |
198 |
236 |
Combined Assessment Reviews (CAPs) - Total |
26 |
33 |
42 |
52 |
65 |
60 |
76 |
VHA CAPs |
22 |
21 |
34 |
40 |
48 |
48 |
57 |
VBA CAPs |
4 |
12 |
8 |
12 |
17 |
12 |
19 |
Audit Reports |
26 |
26 |
24 |
24 |
37 |
30 |
40 |
Pre-and Post-Award Contract Reviews |
48 |
60 |
65 |
105 |
85 |
64 |
70 |
Healthcare Inspection Reports |
22 |
37 |
24 |
26 |
23 |
29 |
35 |
Administrative Investigations |
14 |
12 |
21 |
11 |
11 |
15 |
15 |
Value of monetary benefits ($ in millions) from: |
$4,189 |
$878 |
$157 |
(4) $3,228 *** |
(4) $21,863 G |
$924 |
$970 |
IG Investigations |
$52 |
$85 |
$64 |
$320 *** |
$408 |
$67 |
$70 |
IG audits |
$4,095 |
$730 |
$8 |
$2,104 |
$20,332 |
$792 |
$825 |
IG contract reviews |
$42 |
$62 |
$82 |
$661 |
$1,121 |
$65 |
$75 |
Customer Satisfaction: CAP Reviews |
N/A |
4.4 |
4.1 |
4.5 |
4.5 Y |
4.6 |
5.0 |
Customer Satisfaction: Investigations |
4.8 |
4.8 |
4.9 |
4.9 |
4.9 Y |
5.0 |
5.0 |
Customer Satisfaction: Audit |
4.2 |
4.3 |
4.2 |
4.6 |
4.5 Y |
4.7 |
5.0 |
Customer Satisfaction: Contract Reviews |
4.7 |
4.9 |
4.5 |
4.6 |
4.6 Y |
4.7 |
5.0 |
Customer Satisfaction: Healthcare Inspections |
4.2 |
4.7 |
4.4 |
4.4 |
4.7 G |
4.5 |
5.0 |
Dropped Performance Measures
|
FY 2001 |
FY 2002 |
FY 2003 |
FY 2004 Final |
FY 2004 Plan |
* Most of these measures had met or exceeded targets for several consecutive years indicating sustainable achievement. Other measures were replaced with measures that more accurately targeted areas VA identified as needing improvement. |
** These measures are now tracked separately for compensation and for pension. |
Veterans Health Administration* |
Average waiting time for next available appointment in primary care clinics (in days) |
37.5 |
37 |
25 |
7 |
34 |
Average waiting time for next available appointment in specialty clinics (in days) |
N/A |
N/A |
45 |
8 |
30 |
Percent of all patients evaluated for the risk factors for hepatitis C |
51% |
85% |
95% |
98% |
90% |
Percent of all patients tested for hepatitis C subsequent to a positive hepatitis C risk factor screening |
48% |
62% |
84% |
97% |
85% |
Percent of clinical software patches installed on time: CPRS |
67% |
70% |
96% |
98% |
72% |
Percent of clinical software patches installed on time: BCMA |
82% |
85% |
94% |
97% |
87% |
Percent of clinical software patches installed on time: Imaging |
57% |
60% |
88% |
92% |
62% |
Acute Bed Days of Care (BDOC)/1000 |
895 |
900 |
1,000 |
1,000 |
1,000 |
Outpatient visits/1000: Med/Surg |
2.4 |
2.4 |
2.4 |
2.4 |
2.4 |
Outpatient visits/1000: Mental Health |
8.1 |
8.1 |
8.1 |
8.1 |
8.1 |
Percent of VA medical centers that provide electronic access to health information provided by DoD on separated service persons |
N/A |
0% |
100% |
100% |
100% |
Quality - The percentage of diabetic patients taking the HbA1c blood test in the past year |
N/A |
93% |
94% |
95% |
93% |
Average waiting time for new patients seeking primary care clinic appointments (in days) |
N/A |
N/A |
42 |
36 |
30 |
Average waiting time for patients seeking a new specialty clinic appointment (in days) |
N/A |
N/A |
45 |
37 |
30 |
Sustain 2002 level of partnering opportunities with: Veterans Service Organizations; other Federal Agencies; non-profit foundations, e.g., American Heart Association, American Cancer Society; and private industry, e.g., pharmaceutical companies |
139 |
139 |
139 |
139 |
139 |
Veterans Benefits Administration** |
National accuracy rate (authorization work) (Compensation & Pension) |
65% |
80% |
88% |
91% |
87% |
Overall satisfaction (Compensation & Pension) |
56% |
58% |
59% |
61% |
70% |
National accuracy rate (core rating work) (Compensation & Pension) |
89% |
81% |
86% |
87% |
90% |
|