Fiscal Year 2005 Performance and Accountability Report Published November 15, 2005
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Strategic Objective 2.2: Decisions on Education Claims
Provide timely and accurate decisions on education claims and continue payments at appropriate levels to enhance veterans' and servicemembers' ability to achieve educational and career goals.
Performance Trends and Impact of FY 2005 Results
Performance Trend |
FY 2005 Impact |
Key Measure: Average Days to Complete Original Education Claims
| |
2001 |
50 |
2002 |
34 |
2003 |
23 |
2004 |
26 |
2005 Result |
33 |
2005 Plan |
25 |
2006 Plan |
27 |
Strategic Target |
10 |
|
The average number of days to process original claims increased 7 days during 2005. On average, beneficiaries waited these additional days to receive their initial award notification and payment. The importance of making timely payments to veterans for educational claims is critical to helping them meet their educational goals. |
Key Measure: Average Days to Complete Supplemental Education Claims
| |
2001 |
24 |
2002 |
16 |
2003 |
12 |
2004 |
13 |
2005 Result |
19 |
2005 Plan |
13 |
2006 Plan |
13 |
Strategic Target |
7 |
|
The average number of days to process supplemental claims increased 6 days during 2005. On average, beneficiaries waited these additional days to receive their award notification and payment. The importance of making timely payments to veterans for educational claims is critical to helping them meet their educational goals. |
Supporting Measure: Payment accuracy rate (Education)
| |
2001 |
92% |
2002 |
93% |
2003 |
94% |
2004 |
94% |
2005 Result |
96% |
2005 Plan |
95% |
2006 Plan |
95% |
Strategic Target |
97% |
|
The payment accuracy rate for claims processing improved by more than 2 percentage points in 2005. This means more beneficiaries are receiving the correct payment for their educational assistance benefit award. |
Related Information
Major Management Challenges
Neither VA's Office of the Inspector General nor the Government Accountability Office identified any major management challenges related to this objective.
Program Evaluations
No independent program evaluations have been conducted recently that specifically address this objective.
Program Assessment Rating Tool (PART) Evaluation
In relation to this strategic objective, the Administration conducted a PART evaluation of VA's Education program during 2003, which resulted in a rating of "Results Not Demonstrated." Please see Summary Table 3 for more information.
New Policies and Procedures
During the next year, VA will work to develop a method to measure the percentage of Montgomery GI Bill participants who successfully completed an education or training program. In addition, the Education Service has been working with the National Association of State Approving Agencies to develop an outcome measure for the VA education assistance programs. VA will continue to develop the methodology to collect required data and determine targets.
Following the development of strong outcome measures, the necessary information will be available to develop and recommend changes to the educational assistance programs and thereby improve education benefits for veterans, reservists, servicemembers, and dependents.
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