1. Restore the capability of veterans with disabilities to the greatest extent possible and improve the quality of their lives and that of their families |
National accuracy rate for compensation core rating work (Key Performance Goal, Key Measures Data Table) |
|
X |
88% |
84%* |
No |
Efficiency |
Compensation and pension rating-related actions - average days to process (Key Performance Goal, Key Measures Data Table) |
|
X |
145 |
167 |
No |
Efficiency |
Rating-related compensation actions - average days pending (Key Performance Goal, Key Measures Data Table) |
|
X |
119 |
122 |
No |
Output |
Vocational rehabilitation and employment rehabilitation rate (Key Performance Goal, Key Measures Data Table) |
|
X |
66% |
63% |
Yes |
Outcome |
Average days to process Dependency and Indemnity Compensation actions (Key Performance Goal, Key Measures Data Table) |
|
X |
120 |
124 |
Yes |
Efficiency |
2. Ensure a smooth transition for veterans from active military service to civilian life |
Average days to complete: Original education claims (Key Performance Goal, Key Measures Data Table) |
|
X |
25 |
33 |
No |
Efficiency |
Average days to complete: Supplemental education claims (Key Performance Goal, Key Measures Data Table) |
|
X |
13 |
19 |
No |
Efficiency |
Foreclosure avoidance through servicing (FATS) ratio (Key Performance Goal, Key Measures Data Table) |
X |
|
47% |
48% |
Yes |
Outcome |
3. Honor and serve veterans in life and memorialize them in death for their sacrifices on behalf of the Nation |
Percent of patients rating VA health care service as very good or excellent: Inpatient (Key Performance Goal, Key Measures Data Table) |
X |
|
74% |
77%* |
Yes |
Outcome |
Percent of patients rating VA health care service as very good or excellent: Outpatient (Key Performance Goal, Key Measures Data Table) |
X |
|
73% |
77%* |
Yes |
Outcome |
Percent of primary care appointments scheduled within 30 days of desired date (Key Performance Goal, Key Measures Data Table) |
X |
|
94% |
97%* |
Yes |
Efficiency |
Percent of specialty care appointments scheduled within 30 days of desired date (Key Performance Goal, Key Measures Data Table) |
X |
|
93% |
95%* |
Yes |
Efficiency |
Clinical Practice Guidelines Index (Key Performance Goal, Key Measures Data Table) |
X |
|
77% |
87%* |
Yes |
Outcome |
Prevention Index II (Key Performance Goal, Key Measures Data Table) |
X |
|
88% |
90%* |
Yes |
Outcome |
Non-institutional long-term care as expressed by average daily census: (Key Performance Goal, Key Measures Data Table) |
|
X |
30,118 |
29,316* |
Yes |
Output |
Non-rating pension actions - average days to process (Key Performance Goal, Key Measures Data Table) |
X |
|
73 |
68 |
No |
Efficiency |
National accuracy rate for pension authorization work (Key Performance Goal, Key Measures Data Table) |
X |
|
84% |
84%* |
Same |
Efficiency |
Average days to process insurance disbursements (Key Performance Goal, Key Measures Data Table) |
X |
|
2.7 |
1.8 |
Same |
Efficiency |
Percent of veterans served by a burial option within a reasonable distance (75 miles) of their residence (Key Performance Goal, Key Measures Data Table) |
|
X |
78.3% |
77.1% |
Yes |
Outcome |
Percent of respondents who rate the quality of service provided by the national cemeteries as excellent (Key Performance Goal, Key Measures Data Table) |
|
X |
95% |
94% |
Same |
Outcome |
Percent of graves in national cemeteries marked within 60 days of interment (Key Performance Goal, Key Measures Data Table) |
X |
|
88% |
94% |
Yes |
Efficiency |
4. Contribute to the public health, emergency management, socioeconomic well-being, and history of the Nation |
Number of peer-reviewed publications by VA investigators (Key Performance Goal, Key Measures Data Table) |
X |
|
2,558 |
2,665* |
N/A |
Output |
Percent of respondents who rate national cemetery appearance as excellent (Key Performance Goal, Key Measures Data Table) |
X |
|
98% |
98% |
Same |
Outcome |
Enabling Goal. Deliver world-class service to veterans and their families by applying sound business principles that result in effective management of people, communications, technology, and governance |
Ratio of collections to billings (Key Performance Goal, Key Measures Data Table) |
X |
|
41% |
41%* |
Same |
Efficiency |