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Office of Budget

Fiscal Year 2005 Performance and Accountability Report
Published November 15, 2005

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Performance Scorecard

FY 2005 Recap
Strategic Goals Key Performance Measures Target Achieved? Improved from FY 2004? Measure Type
Yes No Target Result
* Indicates partial or estimated actual data.
1. Restore the capability of veterans with disabilities to the greatest extent possible and improve the quality of their lives and that of their families National accuracy rate for compensation core rating work (Key Performance Goal, Key Measures Data Table) X 88% 84%* No Efficiency
Compensation and pension rating-related actions - average days to process (Key Performance Goal, Key Measures Data Table) X 145 167 No Efficiency
Rating-related compensation actions - average days pending (Key Performance Goal, Key Measures Data Table) X 119 122 No Output
Vocational rehabilitation and employment rehabilitation rate (Key Performance Goal, Key Measures Data Table) X 66% 63% Yes Outcome
Average days to process Dependency and Indemnity Compensation actions (Key Performance Goal, Key Measures Data Table) X 120 124 Yes Efficiency
2. Ensure a smooth transition for veterans from active military service to civilian life Average days to complete: Original education claims (Key Performance Goal, Key Measures Data Table) X 25 33 No Efficiency
Average days to complete: Supplemental education claims (Key Performance Goal, Key Measures Data Table) X 13 19 No Efficiency
Foreclosure avoidance through servicing (FATS) ratio (Key Performance Goal, Key Measures Data Table) X 47% 48% Yes Outcome
3. Honor and serve veterans in life and memorialize them in death for their sacrifices on behalf of the Nation Percent of patients rating VA health care service as very good or excellent: Inpatient (Key Performance Goal, Key Measures Data Table) X 74% 77%* Yes Outcome
Percent of patients rating VA health care service as very good or excellent: Outpatient (Key Performance Goal, Key Measures Data Table) X 73% 77%* Yes Outcome
Percent of primary care appointments scheduled within 30 days of desired date (Key Performance Goal, Key Measures Data Table) X 94% 97%* Yes Efficiency
Percent of specialty care appointments scheduled within 30 days of desired date (Key Performance Goal, Key Measures Data Table) X 93% 95%* Yes Efficiency
Clinical Practice Guidelines Index (Key Performance Goal, Key Measures Data Table) X 77% 87%* Yes Outcome
Prevention Index II (Key Performance Goal, Key Measures Data Table) X 88% 90%* Yes Outcome
Non-institutional long-term care as expressed by average daily census: (Key Performance Goal, Key Measures Data Table) X 30,118 29,316* Yes Output
Non-rating pension actions - average days to process (Key Performance Goal, Key Measures Data Table) X 73 68 No Efficiency
National accuracy rate for pension authorization work (Key Performance Goal, Key Measures Data Table) X 84% 84%* Same Efficiency
Average days to process insurance disbursements (Key Performance Goal, Key Measures Data Table) X 2.7 1.8 Same Efficiency
Percent of veterans served by a burial option within a reasonable distance (75 miles) of their residence (Key Performance Goal, Key Measures Data Table) X 78.3% 77.1% Yes Outcome
Percent of respondents who rate the quality of service provided by the national cemeteries as excellent (Key Performance Goal, Key Measures Data Table) X 95% 94% Same Outcome
Percent of graves in national cemeteries marked within 60 days of interment (Key Performance Goal, Key Measures Data Table) X 88% 94% Yes Efficiency
4. Contribute to the public health, emergency management, socioeconomic well-being, and history of the Nation Number of peer-reviewed publications by VA investigators (Key Performance Goal, Key Measures Data Table) X 2,558 2,665* N/A Output
Percent of respondents who rate national cemetery appearance as excellent (Key Performance Goal, Key Measures Data Table) X 98% 98% Same Outcome
Enabling Goal. Deliver world-class service to veterans and their families by applying sound business principles that result in effective management of people, communications, technology, and governance Ratio of collections to billings (Key Performance Goal, Key Measures Data Table) X 41% 41%* Same Efficiency