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Fiscal Year 2005 Performance and Accountability Report
Published November 15, 2005

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Performance Overview

Purpose of This Report

VA's FY 2005 Performance and Accountability Report (PAR) describes VA's accomplishments and progress during FY 2005 toward fulfilling its mission. The report is designed to enable Department management, our stakeholders, and our employees to assess VA's program and financial performance as compared to its goals and to use this information to make necessary improvements.

How We Measure Performance

VA employs a four-tiered performance management framework to measure performance.

Term Definition
Strategic Goals The Department's long-term outcomes as detailed in the Strategic Plan. VA has four strategic goals and one enabling goal.
Strategic Objectives Broad operational focus areas designed to achieve strategic goals. The Department has 21 strategic objectives.
Performance Measures Specific measurable values or characteristics used to measure progress towards achievement of strategic objectives. The Department has 130 measures, 24 of which have been designated by VA's senior leadership as "key" or critical to the success of the Department. The Department uses a mix of different types of measures to evaluate outcome, output, and efficiency.
Performance Targets Expressions of desired performance/success levels associated with performance measures to be achieved during a given fiscal year.

VA's strategic objectives are supported by 130 performance measures, 24 of which were identified by VA's senior leadership as mission critical. The Department's performance measures are a mix of program outcomes that measure the impact that VA programs have on the lives of veterans and their families, program outputs that measure activities undertaken to manage and administer these programs, and program efficiency that measures the cost of delivering an output or desired outcome.

Our 24 Key Measures

Key measures are those that measure mission-critical activities. As of FY 2005, 71 percent of VA's key measures have been in place for at least 3 years. This provides the Department's leadership with the ability to track significant performance trends over time and to make adjustments when necessary. In addition, as shown in the chart below, VA has increasingly moved towards the use of outcome and efficiency measures to assess mission-critical performance.

Percent of VA's 24 Key Measures That are Outcome or Efficiency Oriented
FY 2003 85%
FY 2004 86%
FY 2005 88%

2005 Performance: A Department-Level Summary

The chart below shows how well VA performed in meeting its performance targets. As shown, VA achieved the target for over 50 percent of its key measures and over 50 percent of its total measures. In addition, 17 percent of the targets were not achieved, but performance improved from the prior year. Further details on performance by goal and objective are provided in following sections.

FY 2005 Performance Summary for Key Measures and All Measures
Key Measures All Measures
Target not achieved, but performance improved 17% 17%
Target not achieved and performance did not improve 25% 32%
Target Achieved 58% 52%

Performance Results by Strategic Goal

Strategic Goal 1: Restoration and Improved Quality of Life for Disabled Veterans

Restore the capability of veterans with disabilities to the greatest extent possible and improve the quality of their lives and that of their families.

Public Benefit

Providing for the specialized health care needs of veterans is an integral component of America's commitment to its veterans. Due to the prevalence of certain chronic and disabling conditions among veterans, VA has developed strong expertise in certain specialized services that are not uniformly available in the private sector. For example, VA has developed poly-trauma centers that provide coordinated health and rehabilitation services to active duty servicemembers and veterans who have experienced severe injuries resulting in multiple traumas including spinal cord injuries, traumatic brain injuries, visual impairment, amputations, combat stress, and post-traumatic stress disorder. VA's expertise in these specialized services has been shared with health care systems across the country and throughout the world.

In addition to VA's comprehensive system of health care, VA provides compensation, vocational rehabilitation, life insurance, dependency and indemnity compensation, and dependents' and survivors' education services to veterans and their families.

These services are concrete expressions of the pact between soldier and country.

FY 2005 Performance Summary Table

The following table highlights important achievements related to strategic goal one and its supporting strategic objectives. Also shown are estimates of the total resources devoted to each.

Strategic Goal 1: Restoration and Improved Quality of Life for Disabled Veterans
Targets Results Obligations ($ in Millions) % of Total VA Resources
$51,291 67.7%
Objective 1.1 - Specialized Health Care Services: MAXIMIZE THE PHYSICAL, MENTAL, AND SOCIAL FUNCTIONING OF VETERANS WITH DISABILITIES AND BE RECOGNIZED AS A LEADER IN THE PROVISION OF SPECIALIZED HEALTH CARE SERVICES.
Attain 86 percent score on the Prevention Index II for special populations of veterans 86 percent
FY 2004 86%
FY 2003 80%
FY 2002 N/A
FY 2001 N/A
$20,481 27.0%
Discharge 79 percent of the homeless veterans from domiciliary or residential care settings to an independent or secured institutional living arrangement 82 percent
FY 2004 79%
FY 2003 72%
FY 2002 65%
FY 2001 N/A
Objective 1.2 - Decisions on Disability Compensation Claims: PROVIDE TIMELY AND ACCURATE DECISIONS ON DISABILITY COMPENSATION CLAIMS TO IMPROVE THE ECONOMIC STATUS AND QUALITY OF LIFE OF SERVICE-DISABLED VETERANS.
Complete in 145 days compensation and pension rating-related actions, on average 167 days
FY 2004 166
FY 2003 182
FY 2002 223
FY 2001 181
$29,653 39.1%
Reduce to 119 days rating-related compensation actions pending, on average 122 days
FY 2004 120
FY 2003 114
FY 2002 179
FY 2001 186
Achieve an 88 percent national accuracy rate for compensation core rating work 84 percent
FY 2004 87%
FY 2003 86%
FY 2002 80%
FY 2001 80%
Objective 1.3 - Suitable Employment and Special Support: PROVIDE ALL SERVICE-DISABLED VETERANS WITH THE OPPORTUNITY TO BECOME EMPLOYABLE AND OBTAIN AND MAINTAIN SUITABLE EMPLOYMENT, WHILE PROVIDING SPECIAL SUPPORT TO VETERANS WITH SERIOUS EMPLOYMENT HANDICAPS.
Achieve a 66 percent rehabilitation rate of all veteran participants who exit the vocational rehabilitation program and find and maintain suitable employment 63 percent
FY 2004 62%
FY 2003 59%
FY 2002 62%
FY 2001 65%
$689 0.9%
Objective 1.4 - Improved Standard of Living for Eligible Survivors: IMPROVE THE STANDARD OF LIVING AND INCOME STATUS OF ELIGIBLE SURVIVORS OF SERVICE-DISABLED VETERANS THROUGH COMPENSATION, EDUCATION, AND INSURANCE BENEFITS.
Complete in 120 days dependency indemnity compensation (DIC) claims, on average 124 days
FY 2004 125
FY 2003 153
FY 2002 172
FY 2001 133
$468 0.6%

Strategic Goal 2: Smooth Transition to Civilian Life

Ensure a smooth transition for veterans from active military service to civilian life.

Public Benefit

Through readjustment counseling, employment services, vocational rehabilitation, education assistance, and home loan guarantees, VA helps veterans become fully reintegrated into their communities with minimal disruption to their lives.

In partnership with DoD, VA also conducts outreach activities and transition assistance to separating servicemembers. This enables VA to more quickly identify veterans returning from a combat zone who have service-connected disabilities as well as those returning without a disability.

During the past year VA established a Seamless Transition Office whose mission is to:

  • Improve collaboration and communication between VA and DoD.
  • Ensure VA staff members are educated in transition procedures.
  • Improve outreach to returning servicemembers.
  • Ensure priority consideration and world-class service for those returning from combat theaters with service-related conditions.
  • Ensure "Seamless Transition" from DoD to the VA system.

In summary, VA's benefits programs help veterans reintegrate into their communities with minimum disruption to their lives benefiting not only veterans and their families, but the Nation as a whole.

FY 2005 Performance Summary Table

The following table highlights important achievements related to strategic goal two and its supporting strategic objectives. Also shown are estimates of the total resources devoted to each.

Strategic Goal 2: Smooth Transition to Civilian Life
Targets Results Obligations ($ in Millions) % of Total VA Resources
$5,896 7.8%
Objective 2.1 - Reentry into Civilian Life: EASE THE REENTRY OF NEW VETERANS INTO CIVILIAN LIFE BY INCREASING AWARENESS OF, ACCESS TO, AND USE OF VA HEALTH CARE, BENEFITS, AND SERVICES.
Achieve (a designated percent) of VA medical centers that are contracted to serve as TRICARE (DoD-managed care support contract) network providers (FY 2005 was the baseline year; thus no target had been identified.) 87 percent
FY 2004 N/A
FY 2003 N/A
FY 2002 N/A
FY 2001 N/A
$745 1.0%
Achieve (a designated number) of implementation guides for the Consolidated Health Informatics Standards adopted by VA and DoD (FY 2005 was the baseline year; thus no target had been identified.) 2 guides
FY 2004 N/A
FY 2003 N/A
FY 2002 N/A
FY 2001 N/A
Objective 2.2 - Decisions on Education Claims: PROVIDE TIMELY AND ACCURATE DECISIONS ON EDUCATION CLAIMS AND CONTINUE PAYMENTS AT APPROPRIATE LEVELS TO ENHANCE VETERANS' AND SERVICEMEMBERS' ABILITY TO ACHIEVE EDUCATIONAL AND CAREER GOALS.
Complete in 25 days original education claims, on average 33 days
FY 2004 26
FY 2003 23
FY 2002 34
FY 2001 50
$3,072 4.1%
Complete in 13 days supplemental education claims, on average 19 days
FY 2004 13
FY 2003 12
FY 2002 16
FY 2001 24
Ensure a 95 percent payment accuracy rate (Education) 96 percent
FY 2004 94%
FY 2003 94%
FY 2002 93%
FY 2001 92%
Objective 2.3 - Home Purchase and Retention: IMPROVE THE ABILITY OF VETERANS TO PURCHASE AND RETAIN A HOME BY MEETING OR EXCEEDING LENDING INDUSTRY STANDARDS FOR QUALITY, TIMELINESS, AND FORECLOSURE AVOIDANCE.
Achieve a 47 percent "Foreclosure Avoidance Through Servicing" ratio 48 percent
FY 2004 44%
FY 2003 45%
FY 2002 43%
FY 2001 40%
$2,079 2.7%

Strategic Goal 3: Honoring, Serving, and Memorializing Veterans

Honor and serve veterans in life and memorialize them in death for their sacrifices on behalf of the Nation.

Public Benefit

VA continues to set the national standard of excellence in quality and patient safety for the health care industry. Interactive technology strategies are being implemented to provide care in the least restrictive environments to allow patients and families maximum participation in disease management and health maintenance. Telehealth technologies continue to be implemented to facilitate access to care and to improve the health of veterans and provide the right care in the right place at the right time. VA has developed and implemented nationally recognized clinical guidelines for treatment and care of patients with one or more high-volume diagnoses. VA's innovations in patient care and development of technology strategies serve as models for the health care industry.

Veterans will have dignity in their lives, especially in time of need, through the provision of pension programs and life insurance. VA will honor veterans with final resting places in national shrines and with lasting memorials that commemorate their service to our Nation.

FY 2005 Performance Summary Table

The following table highlights important achievements related to strategic goal three and its supporting strategic objectives. Also shown are estimates of the total resources devoted to each.

Strategic Goal 3: Honoring, Serving, and Memorializing Veterans
Targets Results Obligations ($ in Millions) % of Total VA Resources
$14,492 19.1%
Objective 3.1 - Delivering Health Care: PROVIDE HIGH-QUALITY, RELIABLE, ACCESSIBLE, TIMELY, AND EFFICIENT HEALTH CARE THAT MAXIMIZES THE HEALTH AND FUNCTIONAL STATUS FOR ALL ENROLLED VETERANS, WITH SPECIAL FOCUS ON VETERANS WITH SERVICE-CONNECTED CONDITIONS, THOSE UNABLE TO DEFRAY THE COST, AND THOSE STATUTORILY ELIGIBLE FOR CARE.
Achieve a score of 77 percent on the Clinical Practice Guidelines Index 87 percent
FY 2004 77%
FY 2003 70%
FY 2002 Baseline
FY 2001 N/A
$8,763 11.6%
Achieve a score of 88 percent on the Prevention Index II 90 percent
FY 2004 88%
FY 2003 83%
FY 2002 82%
FY 2001 80%
Achieve 94 percent of primary care appointments scheduled within 30 days of desired date 97 percent
FY 2004 94%
FY 2003 93%
FY 2002 89%
FY 2001 87%
Achieve 93 percent of specialty care appointments scheduled within 30 days of desired date 95 percent
FY 2004 93%
FY 2003 89%
FY 2002 86%
FY 2001 84%
Achieve a score of 74 percent of patients rating VA health care service as "very good" or "excellent" for inpatients 77 percent
FY 2004 74%
FY 2003 74%
FY 2002 70%
FY 2001 64%
Achieve a score of 73 percent of patients rating VA health care service as "very good" or "excellent" for outpatients 77 percent
FY 2004 72%
FY 2003 73%
FY 2002 71%
FY 2001 65%
Achieve a 30,118 average daily census for non-institutional long-term care 29,316
FY 2004 25,523
FY 2003 24,413
FY 2002 24,126
FY 2001 N/A
Objective 3.2 - Decisions on Pension Claims: PROCESS PENSION CLAIMS IN A TIMELY AND ACCURATE MANNER TO PROVIDE ELIGIBLE VETERANS AND THEIR SURVIVORS A LEVEL OF INCOME THAT RAISES THEIR STANDARD OF LIVING AND SENSE OF DIGNITY.
Complete in 145 days compensation and pension rating-related actions, on average 167 days
FY 2004 166
FY 2003 182
FY 2002 223
FY 2001 181
$3,577 4.7%
Complete in 73 days non-rating pension actions, on average 68 days
FY 2004 58
FY 2003 67
FY 2002 65
FY 2001 59
Achieve an 84 percent national accuracy rate for pension authorization work 84 percent
FY 2004 84%
FY 2003 81%
FY 2002 76%
FY 2001 62%
Objective 3.3 - Providing Insurance Service: MAINTAIN A HIGH LEVEL OF SERVICE TO INSURANCE POLICY HOLDERS AND THEIR BENEFICIARIES TO ENHANCE THE FINANCIAL SECURITY FOR VETERANS' FAMILIES.
Complete in 2.7 days insurance disbursements, on average 1.8 days
FY 2004 1.8
FY 2003 2.4
FY 2002 2.6
FY 2001 2.8
$1,836 2.4%
Achieve a 95 percent high customer rating for insurance services 96 percent
FY 2004 96%
FY 2003 95%
FY 2002 95%
FY 2001 96%
Objective 3.4 - Meeting Burial Needs: ENSURE THAT THE BURIAL NEEDS OF VETERANS AND ELIGIBLE FAMILY MEMBERS ARE MET.
Ensure 78.3 percent of veterans are served by a burial option within a reasonable distance (75 miles) of their residence 77.1 percent
FY 2004 75.3%
FY 2003 75.2%
FY 2002 73.9%
FY 2001 72.6%
$252 0.3%
Achieve 95 percent of survey respondents rating the quality of service provided by the national cemeteries as excellent 94 percent
FY 2004 94%
FY 2003 94%
FY 2002 91%
FY 2001 92%
Objective 3.5 - Symbolic Expressions of Remembrance: PROVIDE VETERANS AND THEIR FAMILIES WITH TIMELY AND ACCURATE SYMBOLIC EXPRESSIONS OF REMEMBRANCE
Ensure 88 percent of graves in national cemeteries are marked within 60 days of interment 94 percent
FY 2004 87%
FY 2003 72%
FY 2002 49%
FY 2001 N/A
$64 0.1%

Strategic Goal 4: Contributing to the Nation's Well-Being

Contribute to the public health, emergency management, socioeconomic well-being, and history of the Nation.

Public Benefit

VA advances medical research and development programs in ways that support veterans' needs and contribute to the Nation's medical and scientific knowledge base as a public good. Initiatives in research include developing strategies to reduce the number of veterans with diabetes; expanding research addressing obesity issues of veterans; and increasing VA involvement in the research and practice of genomic medicine - the science of using information about gene sequence and expression to assess the risk of future disease, to diagnose existing disease, and to choose treatments best matched to the needs of each individual. VA established six new centers specializing in research, education, and clinical care for Parkinson's disease, and two new centers specializing in the study of treatment for war-related illnesses among military patients and veterans.

VA has reaffirmed existing partnerships and is forming new ones with the Nation's academic community to provide training and education to medical residents and other health care trainees. The quality of health care provided to veterans is significantly enhanced as a result of these partnerships. Through relationships with 107 of the 126 U.S. medical schools, VA trained some 31,000 medical residents and fellows and 17,000 medical students in the past year. In addition, as a partner in 5,000 associated health programs across the country, VA trained nearly 40,000 additional medical personnel in over 40 separate disciplines.

VA maintenance of national cemeteries as national shrines preserves our Nation's history, nurtures patriotism, and honors the service and sacrifice of our Nation's veterans. Each national cemetery exists as a national shrine that provides an enduring memorial to this service, as well as a dignified and respectful setting for their final rest.

Finally, VA's timely evacuation of patients and staff from its medical centers in Biloxi and New Orleans during Hurricane Katrina illustrates VA's continual commitment to a strong emergency management capability dedicated not only to the well-being of veterans and the peace of mind of their families, but also to the Nation's well-being.

Strategic Goal 4: Contributing to the Nation's Well-Being
Targets Results Obligations ($ in Millions) % of Total VA Resources
$1,414 1.9%
Objective 4.1 - Emergency Preparedness: IMPROVE THE NATION'S PREPAREDNESS FOR RESPONSE TO WAR, TERRORISM, NATIONAL EMERGENCIES, AND NATURAL DISASTERS BY DEVELOPING PLANS AND TAKING ACTIONS TO ENSURE CONTINUED SERVICE TO VETERANS AS WELL AS SUPPORT TO NATIONAL, STATE, AND LOCAL EMERGENCY MANAGEMENT AND HOMELAND SECURITY EFFORTS.
Achieve (a designated percent) of emergency planners who have completed orientation (Target had not been identified at the beginning of FY 2005) 100 percent
FY 2004 N/A
FY 2003 N/A
FY 2002 N/A
FY 2001 N/A
<$1M <0.1%
Achieve (a designated percent) of Under Secretaries, Assistant Secretaries, and other key officials who self-certify that their teams are "ready to deploy" to their continuity of operations (COOP) site (Target had not been identified at the beginning of FY 2005) 85 percent
FY 2004 N/A
FY 2003 N/A
FY 2002 N/A
FY 2001 N/A
Objective 4.2 - Medical Research and Development: ADVANCE VA MEDICAL RESEARCH AND DEVELOPMENT PROGRAMS THAT ADDRESS VETERANS' NEEDS, WITH AN EMPHASIS ON SERVICE-CONNECTED INJURIES AND ILLNESSES, AND CONTRIBUTE TO THE NATION'S KNOWLEDGE OF DISEASE AND DISABILITY.
Achieve 2,558 peer-reviewed publications by VA investigators 2,665
FY 2004 N/A
FY 2003 N/A
FY 2002 N/A
FY 2001 N/A
$382 0.5%
Objective 4.3 - Academic Partnerships: SUSTAIN PARTNERSHIPS WITH THE ACADEMIC COMMUNITY THAT ENHANCE THE QUALITY OF CARE TO VETERANS AND PROVIDE HIGH-QUALITY EDUCATIONAL EXPERIENCES FOR HEALTH CARE TRAINEES.
Attain a score of 85 on a scale of 0-100 on the assessment by medical residents and other trainees of their clinical training experience at VA 84
FY 2004 84
FY 2003 83
FY 2002 83
FY 2001 84
$931 1.2%
Objective 4.4 - Socioeconomic Well-Being of Veterans: ENHANCE THE SOCIOECONOMIC WELL-BEING OF VETERANS, AND THEREBY THE NATION AND LOCAL COMMUNITIES, THROUGH VETERANS' BENEFITS; ASSISTANCE PROGRAMS FOR SMALL, DISADVANTAGED, AND VETERAN-OWNED BUSINESSES; AND OTHER COMMUNITY INITIATIVES.
Attain 23 percent as the statutory minimum goal for small business expressed as a percent of total VA procurement 27.8 percent
FY 2004 28.5%
FY 2003 31.8%
FY 2002 31.2%
FY 2001 32.6%
<$1M <0.1%
Objective 4.5 - Maintaining National Cemeteries as Shrines: ENSURE THAT NATIONAL CEMETERIES ARE MAINTAINED AS SHRINES DEDICATED TO PRESERVING OUR NATION'S HISTORY, NURTURING PATRIOTISM, AND HONORING THE SERVICE AND SACRIFICE VETERANS HAVE MADE.
Achieve 98 percent of survey respondents rating the appearance of the national cemeteries as excellent 98 percent
FY 2004 98%
FY 2003 97%
FY 2002 97%
FY 2001 96%
$100 0.1%

Enabling Goal: Applying Sound Business Principles

Deliver world-class service to veterans and their families by applying sound business principles that result in effective management of people, communications, technology, and governance.

Public Benefit

VA's enabling goal is different from the four strategic goals. The enabling goal and its corresponding objectives represent crosscutting support activities such as information technology management, supply management, human capital planning, and budgeting. These activities enable all organizational units of VA to carry out the Department's mission. Below are a few examples of how VA is applying sound business principles to save time and money.

VA has a number of initiatives underway to promote excellence in business practices through administrative, financial, and clinical efficiencies. Initiatives include applying Advanced Clinic Access principles to improve efficiencies of in-house administrative and clinical capacity as well as to reduce fee and contract care; efficiency reviews of VA supply chain processes to maximize standardization of supplies, equipment, and services; and standardized policy and guidance for pharmacy, prosthetics, and fee basis management. VA is also improving, standardizing, and consolidating revenue cycle activities through initiatives that will employ electronic capabilities system-wide using the Patient Financial Services System and the Consolidated Patient Account Centers. Other initiatives include the continued work of the VA/DoD Joint Executive Council toward the development of Joint Clinical Practice Guidelines, the Interoperable Electronic Medical Record, the Graduate Medical Education initiative, and VA/DoD Health Resources Sharing Agreements. VA continues to improve its collection processes and procedures and collected an estimated $1.8 billion in 2005.

The Board of Contract Appeals' use of "alternate dispute resolution" contributes to the efficient, cost-effective resolution of disputes allowing agency personnel and resources to be used to further the mission of serving veterans rather than resolving disputes between competing parties.

VA's Information Security program, designed to protect the confidentiality, integrity, and availability of veterans' private information, provides assurance that cost-effective cyber security controls are in place to protect automated information systems from financial fraud, waste, and abuse. VA's E-Gov (Electronic Government) initiatives allow for personal and medical information to be stored and used in electronic format. Having Web-based information in one place readily available for veterans reduces the time required to find services for which they may qualify.

FY 2005 Performance Summary Table

The following table highlights important achievements related to VA's Enabling Goal and its supporting objectives. Also shown are estimates of the total resources devoted to each.

Enabling Goal: Applying Sound Business Principles
Targets Results Obligations ($ in Millions) % of Total VA Resources
$2,694 3.2%
Objective E-1 - Development and Retention of a Competent Workforce: RECRUIT, DEVELOP, AND RETAIN A COMPETENT, COMMITTED, AND DIVERSE WORKFORCE THAT PROVIDES HIGH-QUALITY SERVICE TO VETERANS AND THEIR FAMILIES.
Ensure 72 percent of contractor cases use alternate dispute resolution techniques 9 percent
FY 2004 9%
FY 2003 20%
FY 2002 43%
FY 2001 21%
$94 0.1%
Objective E-2 - Outreach and Communications: IMPROVE COMMUNICATIONS WITH VETERANS, EMPLOYEES, AND STAKEHOLDERS ABOUT THE DEPARTMENT'S MISSION, GOALS, AND CURRENT PERFORMANCE AS WELL AS THE BENEFITS AND SERVICES VA PROVIDES.
Contact 100 percent of newly elected/appointed state officials within 60 days of taking office regarding VA programs/services 100 percent
FY 2004 90%
FY 2003 80%
FY 2002 75%
FY 2001 N/A
$15 <0.1%
Objective E-3 - Reliable and Secure Information Technology: IMPLEMENT A ONE VA INFORMATION TECHNOLOGY FRAMEWORK THAT SUPPORTS THE INTEGRATION OF INFORMATION ACROSS BUSINESS LINES AND THAT PROVIDES A SOURCE OF CONSISTENT, RELIABLE, ACCURATE, AND SECURE INFORMATION TO VETERANS AND THEIR FAMILIES, EMPLOYEES, AND STAKEHOLDERS
Transform 0* business lines to achieve a secure veteran-centric delivery process that would enable veterans and their families to register and update information, submit claims or inquiries, and obtain status. *Transformation of complete business lines is a multi-year effort. As such, we did not expect to transform any business lines in 2005. 0
FY 2004 0
FY 2003 N/A
FY 2002 N/A
FY 2001 N/A
Note: VA has made significant progress through execution of the e-gov program, a revised Enterprise Architecture, and aggressive implementation of programs that will eliminate instances of multiple registration/eligibility and provide veterans with direct access to their personal data.
$245 0.3%
Objective E-4 - Sound Business Principles: IMPROVE THE OVERALL GOVERNANCE AND PERFORMANCE OF VA BY APPLYING SOUND BUSINESS PRINCIPLES; ENSURING ACCOUNTABILITY; ENHANCING OUR MANAGEMENT OF RESOURCES THROUGH IMPROVED CAPITAL ASSET MANAGEMENT, ACQUISITION, AND COMPETITIVE SOURCING; AND LINKING STRATEGIC PLANNING, BUDGETING, AND PERFORMANCE PLANNING.
Achieve a 41 percent ratio of collections to billings 41 percent
FY 2004 41%
FY 2003 41%
FY 2002 37%
FY 2001 31%
$2,340 3.1%