If you are experiencing symptoms such as a cough, runny/stuffy nose, fatigue, sore throat, headache, muscle pain, fever or sneezing, call the VISN 8 Clinical Contact Center (1-877-741-3400) first – before visiting a hospital or clinic. Our clinicians are available 24/7 to address your concerns, schedule a virtual appointment with a licensed health care professional in the comfort of your home or wherever you may be, or assist if you need to get tested for COVID-19.
COVID-19 vaccines: All Veterans, spouses and caregivers can get a COVID-19 vaccine at by appointment or walk-in clinic. Visit our vaccine information page
Never underestimate the value of being prepared. Emergency preparedness resources to assist Veterans before, during and after a hurricane or other emergencies are available at: Emergency Preparedness | VA Caribbean Health Care | Veterans Affairs
VA Caribbean Healthcare System (VACHS) operational updates during the recovery from Hurricane Fiona:
Veterans in need of routine or urgent care services can also contact VA Health Connect, also known as the VISN 8 Clinical Contact Center, at 1-877-741-3400. To learn more about services available via VA Health Connect, please visit https://www.visn8.va.gov/ccc.asp.
Emergency Pharmacy Refill Program:
Veteran patients can go to any local retail pharmacy to obtain needed refills. Veteran patients must take an empty active VA prescription bottle (not older than 6 months and with refills available) or a new VA prescription on a VA form by an authorized VA provider to a retail pharmacy. This does not include controlled substances.
The Heritage Health Customer Care Line is available for both VA patients and Pharmacies for any billing questions or coverage at 1-866-265-0124, option 1.
Heritage Hours of Operations for Hurricane Coverage:
If a Veteran is displaced, has lost his or her medication, and no longer has a written prescription or bottle, they can contact their local VA Medical Center or the VISN 8 Clinical Contact Center at 1-877-741-3400. Veterans may also use their VA Health Chat app on their phone between 8 am and 4 pm EST Monday – Friday.