Prepare For Your Visit
Welcome to the Ralph H. Johnson Veteran Affairs Health Care System. We are honored to serve you and your family. Our mission is to provide high-quality, compassionate care to Veterans, their families, and caregivers. Our experienced and dedicated professionals are here to help you with all health care needs. We offer many services, including primary care, specialty care, mental health services, and more. We also have several programs and services designed to support Veterans and their families, such as our Fisher House, Homeless Veterans Program, and Women’s Health Program.
Important Phone Numbers
Medical Call Center
- Option 1 Pharmacy
- Option 2 Scheduling
- Option 2 Primary Care
- Option 3 Specialty Care
- Option 4 Mental Health
- Option 3 Tele Urgent Care (0800-0000)/Tele Emergency Care (0800-1730)
Automated Prescription Refill
Beneficiary Travel
Fisher House
Visual Impairment Service
VA Transportation Dispatch
Charleston VA Community Care Customer Service Line
VA Billing 1-
Non-VA Community Care Admission (ED/Inpatient) 72 Hour Notification Lane
VA Benefits 1-
Veteran Crisis Line 988 then press 1
Pre-visit Checklist
What would you like to achieve during today’s visit with your provider?
So that we can better meet your needs, please write down your top concerns or goals that you want to discuss with your provider today.
Please list them while you wait and give the card to your nurse or requesting staff member at the beginning of your appointment.
Consider talking to your provider about your personal health goals based on what’s important to you.
Thank you for helping us to better meet your healthcare needs.
TOP CONCERNS/GOALS
Think about any other questions you would like to discuss during today’s visit.
Appointment Recap:
Medications discussed. Medication changes made or new medications started:
Actions and plans discussed to address my concerns and healthcare goals:
Important test results discussed (ex: labs or radiology studies)
If additional tests are ordered, how will I be notified of results?
Recommendations to improve my diet and activity level:
Recommended follow-up appointments and/or consults:
Next scheduled appointment:
My HealtheVet
Take control of your health through HealtheVet. Join the millions of Veterans who use MyHealtheVet to help make informed decisions about their VA care.
How can I get started?
- Visit MyHealtheVet site at myhealth.va.gov
- Select the Register Button
- Enter the required information and submit
- Upgrade to a free Premium account in person, online, or with a video appointment.
My HealtheVet Help Desk
call the help desk toll free at
Scan the QR code with your smart device's camera for a brief video on using My HealtheVet!
Advance Directives
Legal documents that allow individuals to express their wishes regarding their future medical care, particularly in situation where they may be unable to make decisions for themselves.
- Do You Have a Living Will?
- Do You Have a Health Care Power of Attorney?
- Do You Need to Update Your Advance Directives?
Please reach out to your social worker if you would like further information regarding advance directives or if you would like to complete one while in clinic.