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Retired VA Phone Number Putting Veterans’ Information at Risk

The Department of Veterans Affairs established 1-800-MyVA411 (1-) in 2020 to help Veterans, their family members, caregivers, and survivors understand and access the broad spectrum of VA benefits and services. VA’s previous information number, 1-844-MyVA311, was retired at that time. Since that transition, MyVA311 has been repurposed by a non-federal entity claiming to be a medical equipment provider. Veterans may try to call VA using the MyVA311 number and unintentionally divulge personal information.

It is imperative that Veterans are informed that 1-800-MyVA411 is the appropriate number to call for information about:

1. COVID-19 updates
2. Health care eligibility and enrollment
3. VA benefits, such as disability, compensation and pension, education programs, caregiver support, insurance, home loans, and burial headstones and markers among others
4. The nearest VA medical centers, benefits offices or cemeteries to Veterans, VA Medical Center operational updates and connection to VA Medical Center operators
5. Directory assistance and technical support for www.VA.gov
6. Debt and payment options

Patient help and resources

Need help? Contact a patient advocate

If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.

Medical records office

Access your medical records online or request a copy of your records from our Release of Information office.

Billing and insurance

Pay your VA Chillicothe health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.

Pharmacy

Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.

Phone directory and mailing address

Find phone numbers for many of the administrative and program offices at VA Chillicothe health care.

Mailing address

Chillicothe VA Medical Center
17273 State Route 104
Chillicothe, OH 45601

Main phone numbers

Local: 740-773-1141
Toll-free: 800-358-8262

To use TeleType for the Deaf (TTY) services: 711

 

Contacting a Patient

If you come to visit a patient, please see our maps for directions and parking locations. You may also wish to review our visiting hours and policies page.

If you would like to send a card, gift or flowers to a patient, the mailing address is:

Patient Name (Patient Room Number)
c/o VA Medical Center
17273 State Route 104
Chillicothe, OH 45601

For the location of an inpatient or their phone number, dial the Medical Center at (or 1-).

Police Service

Police Service ext. 17004,17272

Chief of Police ext. 17273

 

Telephone Care

Please contact our telephone care line if you need medical advice, have a question about your medication, or need to schedule a non-urgent appointment. Your location determines which number to use.

Monday through Friday 8:00 a.m. - 4:30 p.m. except federal holidays.

• Within the local Chillicothe area:
• Outside of the Chillicothe calling area: Toll-free 1-
• If you are sick and wish to speak to a nurse, press 6

Evenings and Weekends

• Dial 1-

Schedule an Appointment

To schedule an appointment, please contact us at any of the numbers listed on our appointments page, or visit My HealtheVet.

Patient Representative

If you have a compliment, complaint, or other issue which you believe requires resolution, please contact one of our patient representatives. Their contact information, along with that of the Former POW Advocate, is available on our customer service page.

Former Prisoner of War Advocate (FPOW)

To speak with the FPOW Advocate, call Jeff Montgomery at , x17284. He is located in Building 31, Room G-125.

Compensation and Pension (C&P)

To speak with someone in compensation and pension, call the Medical Center at , extension 16297 or , extension 17719.

Release of Information

If you need to get information from your medical records, please contact our Release of Information Office.

Inquiry Routing and Information System (IRIS)

VA has established an inquiry routing and information system which provides answers to frequently-asked questions. You may also use this system to submit a comment, question, or concern.

Webmaster

To report problems with this website, please contact the Webmaster.

 

Media and press

The Office of Public Affairs can assist local media with queries, interview requests, and expert information about the VA Chillicothe Healthcare System.

Phone: 740-773-1141, ext. 17080
Email: Coming soon!

After hours or on weekends, call the operator at 740-773-1141, ask for the administrator on duty.

Submit a FOIA request

Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.

Requesting records maintained by VA Chillicothe

Email: Coming soon!
Fax:
Mail:

VA Chillicothe Healthcare System
Release of Information Office
17273 State Route 104
Chillicothe, OH 45601

For questions about your request to VA Chillicothe

Phone: 740-773-1141, ext. 17022 or 17789

Additional FOIA request information

• Review VA’s requirements for a FOIA request, including sample requests.

• See the VA FOIA Library, which publishes commonly requested records.

• If you don’t know where the records you are requesting are maintained, submit your request to vacofoiaservice@va.gov instead of VA Chillicothe.

Report an issue

Give us website feedback

To report a technical issue or give us feedback about this site, email our web team at vhacllwebmaster@va.gov.

Report suspected fraud or mismanagement

Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.

Phone: 800-488-8244

Mail:
VA Inspector General Hotline (53e)
810 Vermont Avenue NW
Washington, DC 20420

Learn more about the VA OIG hotline.

Report patient care or safety issues

If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.

Submit a complaint online: https://www.jointcommission.org/resources/patient-safety-topics/report-a-patient-safety-concern-or-complaint/
Phone: 800-994-6610
Fax:
Email: complaint@jointcommission.org

Mail:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 6018