Customer Service Guide
The Community Care Customer Service Guide explains each step in the Veteran’s community care journey once they are referred for care.
VA offers urgent care services to eligible Veterans at VA medical facilities and in-network urgent care clinics closer to home.
Learn more about VA’s COVID-19 guidance for community providers to protect the health and safety of Veterans.
Community Care Overview
VA provides care to Veterans through community providers when VA cannot provide the care needed. Community care is based on specific eligibility requirements, availability of VA care, and the needs and circumstances of individual Veterans.Learn about Veteran community care
VA also provides health care to Veterans’ family members and dependents through programs like the Civilian Health and Medical Program of the Department of Veterans Affairs (CHAMPVA). This care is also provided based on specific eligibility requirements, which varies by program.Learn about care and services for Veteran dependents
Explore Community Care Resources