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Community Care


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Community Care Network–Information for Providers

The VA Community Care Network (CCN) is VA’s direct link with community providers to ensure Veterans receive timely, high-quality care. CCN uses industry-standard approaches and guidelines to administer services, pay for services promptly, and manage the network to its full potential.

CCN is comprised of five regional networks covering all U.S. states and territories, and is being deployed in a phased approach. Once fully implemented, CCN will be the preferred national network VA uses to purchase care for Veterans in their community.

On this page:

Regional Networks

CCN is comprised of five regional networks that serve as the contract vehicle for VA to purchase care for Veterans from community providers.

Regional map of the Community Care Network

Community Care Network Regions
Region 1 Region 2 Region 3 Region 4 Region 5
Region 2 map Region 3 map Region 4 map Region 5 map
  • Connecticut
  • Delaware
  • District of Columbia
  • Maine
  • Maryland
  • Massachusetts
  • New Hampshire
  • New Jersey
  • New York
  • North Carolina
  • Pennsylvania
  • Rhode Island
  • Vermont
  • Virginia
  • West Virginia
  • Illinois
  • Indiana
  • Iowa
  • Kansas
  • Kentucky
  • Michigan
  • Minnesota
  • Missouri
  • Nebraska
  • North Dakota
  • Ohio
  • South Dakota
  • Wisconsin
  • Alabama
  • Arkansas
  • Florida
  • Georgia
  • Louisiana
  • Mississippi
  • Oklahoma
  • Puerto Rico
  • South Carolina
  • Tennessee
  • Virgin Islands (U.S.)
  • American Samoa
  • Arizona
  • California
  • Colorado
  • Guam
  • Hawaii
  • Idaho
  • Montana
  • New Mexico
  • Nevada
  • Northern Mariana Islands
  • Oregon
  • Texas
  • Utah
  • Washington
  • Wyoming
  • Alaska

NOTE: VA awarded a contract to Optum Public Sector Solutions, Inc. (Optum), part of UnitedHealth Group, Inc., to serve as a Third Party Administrator (TPA) for CCN Regions 1, 2, and 3. In addition, VA has awarded a contract to TriWest Health Care Alliance (TriWest) to manage CCN Regions 4 and 5.

News Releases:

Join CCN

If you are a community provider located in Regions 1-5 and are ready to partner with VA to care for Veterans, sign up to join CCN today!

Regions 1, 2 and 3–Contact Optum:

Region 1: 888-901-7407
Region 2: 844-839-6108
Region 3: 888-901-6613

Optum provider website

Regions 4 and 5–Contact TriWest:

Provider Contract Request website (preferred)

877-CCN-TRIW (877-226-8749)

CCN Frequently Asked Questions

What is the Community Care Network (CCN)?

CCN is comprised of five regional networks. It covers all U.S. states and territories and relies on Third Party Administrators (TPAs) to develop and administer regional networks of high-performing licensed health care providers on behalf of VA.

CCN has an established set of regional boundaries aligned to state boundaries to provide local flexibility and increased access to care. Each regional network of CCN serves as the contract vehicle for VA to purchase care in the community.

What is the role of TriWest during the transition to the new Community Care Network?

During the transition, community providers continue to partner with TriWest. TriWest’s existing PC3 network serves as a critical bridge until CCN is fully deployed to ensure Veterans continue to receive the care they need. The selected TPA for each region of CCN (e.g. Optum, TriWest) will reach out to you for enrolling in their network based on a deployment plan.

Why is VA hiring new Third Party Administrators (TPAs)?

CCN is part of VA’s modernization efforts, which have new requirements that emphasize transparency, accountability, quality, and increased communications between VA, providers, and Veterans to improve Veterans' access to care. The selected TPAs for each region will administer CCN with transparency, accountability, quality and in accordance with the enhanced requirements of the contract.

What happens if a Veteran needs a referral for additional health care services?

Community providers submit a referral request directly to VA when a Veteran requires care beyond what is included on the original referral.

Who is responsible for handling customer service for Veterans?

VA directly manages Veteran community care customer service touchpoints while the CCN Regional TPAs will support inquiries from community providers and VA.