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New mobile check-in coming soon

New patient check-in

Beginning Monday, July 11, VetLink kiosks will no longer be available for Veterans to check in for appointments. 

Instead, Veterans may check in for their appointments by scanning a QR code or texting “check in” to #53079 on their smart phone.  Veterans who don’t have a smart phone or prefer to check in with a staff member may do that as well.

Veterans will continue to check in via Kiosk at the CBOCs until September 29.  Kiosks will remain for travel only until September 29.

How does it work

To check in, simply scan the QR code or text “check in” to the phone number provided on the mobile check-in poster in the check-in area. Select the link sent to you and then enter your last name and the last 4 digits of your social security number.

You may be asked to review your contact information, emergency contact, and next-of-kin. If all are correct, press yes to confirm. Check in for your appointment with the blue “Check in now” button. If you answer no to any of the above questions, you must check in with a staff member.

No internet connection or prefer not to use the mobile app? That’s okay. Staff are still available to personally check Veterans in for their appointment and to answer any questions. Check in is the same whether Veterans complete the process with mobile check-in or a staff member.

Using the mobile check in on the day of an appointment helps Veterans avoid potential lines at the check-in desk.

After confirming a text appointment reminder, Veterans may receive a link for pre-check in.

Pre-check-in allows Veterans to review their contact information, emergency contact and next-of-kin up to seven days before your appointment. Use pre-check in for more privacy and to save time at the medical facility.

Veterans needing to update their insurance coverage, contact, or other information should check in with a staff member instead. 

For more information, go to: How To Check In With Your Smartphone For Some VA Appointments | Veterans Affairs

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