Kerrville VA Hospital
The Kerrville Veterans Hospital offers outstanding Primary Care by:
Team approach to reach goals
Efficient, timely service
Awesome attitude of patient staff
Maximizing benefits through education and awareness
Primary care is when one provider coordinates all your medical care. You will usually see this provider; however, when needed, you will be referred for special tests or treatment. Reports of this care are returned to the primary care provider who can then coordinate all your care.
At the Kerrville Division eight Primary Care Teams have been formed and every patient will be assigned to one of these teams. Each team consists of a physician, a registered nurse and a clerk. This team will coordinate all of your care. When you have questions, your team will assist you. Primary Care is open Monday through Friday, from 8:00 a.m. to 4:30 p.m., excluding federal holidays.
On your first visit to this medical center you will be examined and assigned to a Primary Care Team. Assignments will be made on a rotating basis. Once assigned, this will be your team when you return for a primary care appointment.
Although you may initially feel that your assigned team is not what you want, we ask that you give them a try. If after a few months you feel a change of teams is necessary, you can request a change from the Division Manager, Medical Service. You can get a form from your Primary Care clerk.
We operate on scheduled appointments. Please make sure you know your next appointment date before you leave.
Please report to the clinic 15 minutes before your scheduled appointment to allow time to park your car and register with the clerk.
Please call your team clerk when you need to cancel or change appointments. If possible, please reschedule at that time. Scheduling hours are 8:00 a.m. to 4:30 p.m., Monday through Friday.
You are encouraged to keep all scheduled appointments.
Give your current telephone number and address to the clerk at each visit. Please bring all your insurance information to each visit.
If you do not have an appointment, please call your nurse before you come. This can prevent unnecessary waiting after you arrive. Sometimes your problem can be taken care of by telephone and you can avoid a trip.
Telephone calls concerning medications and health related matters are welcomed.
Your call will be taken by trained personnel who will ask for the name of the person calling, the name of the patient, the last four numbers of the social security number, symptoms and duration of illness, and a telephone call back number.
This information will be given to your nurse and/or primary care provider who will then call you back. Telephone calls will be returned as soon as possible.
If you have any medical questions or problems between visits, please call us between 8:00 a.m. and 4:30 p.m., Monday through Friday. If your problem or concerns cannot be handled over the telephone, you will be told one of the following:
Call 911 if it is an emergency.
Report to the nearest medical facility or the Kerrville Division
Come to the clinic on that day.
An appointment will be scheduled in the next few days.
You have the right to:
- Respectful care
- Complete information
- Informed consent
- Refuse treatment
- Acceptance for treatment
- Information about affiliation
- Refuse experimental treatment
- Knowledge of hospital regulations
- Information about continuing care
- Information about billing
We have a Patient Representative who will help you find the right solution to any problem your team can't fix. The office is located on the first floor, room 157, or call (210) 792-2414
The Kerrville Division (KD), located 65 miles Northwest of San Antonio, began operations in 1947. Acute medical, intermediate medical, primary and long term care services are provided for an estimated 16,000 veterans residing in the Texas Hill Country. Comprised of 226 authorized hospital beds and a 154 bed Nursing Home Care Unit, the KD provides such services and technology as an extended substance abuse treatment program, geriatric evaluation and management, hospice care and a computerized tomography scanner. Kerrville enjoys successful affiliations with local institutions such as the Schreiner and Howard Colleges. The KD has developed and extensive primary care delivery system and was the recipient of the VA Deputy Secretary's Scissors Award for their accomplishments.