Joseph Francis, MD
Executive Director of Analytics and Performance Integration (10A8), Veterans Health Administration
Phone: (202) 302-3310
Dr. Joseph Francis has served as the Chief Improvement and Analytics Officer for the Veterans Health Administration effective January 1, 2019, having previously served as the Deputy Chief Improvement and Analytics Officer in RAPID since 2016.
In this role, he serves as senior/principal advisor to the Executive in Charge, Office of the Under Secretary for Health and the Principal Deputy Under Secretary for Health. He leads a multi-disciplinary staff responsible for integrating reporting and response to identify and remedy variations in quality. By combining expertise in data management, measurement, and improvement, his office enables the entire VHA health system to use data to drive high-value and Veteran-Centric care. His program office builds enterprise-wide analytics and improvement capabilities to foster continuous quality improvement, transparency and organizational learning through the utilization of these programs and on-site consultation and focused review teams which include: VHA Support Service Center (VSSC), Office of Performance Measurement (PM), Inpatient Evaluation Center (IPEC), Office of Productivity, Efficiency, and Staffing (OPES), Center for Improvement and Coordination (CIC), Center for Innovations and Analytics (CIA); Strategic Analytics for Improvement and Learning (SAIL); Strategic Action for Transformation (StAT) and initiatives in analytics training, web application development, and public reporting.
After obtaining his M.D. at Washington University in St Louis, Dr. Francis completed his residency in Internal Medicine and Fellowship in Geriatrics at the University of Pittsburgh. There he obtained a Master in Public Health in Chronic Disease Epidemiology and conducted NIH-funded research on delirium in older patients. He began his VA career in 1991 as Medical Director of Home-Based Primary Care in Memphis, TN and shortly thereafter was appointed Medical Director of their Extended Care Unit. From 1996-2000 he served as Chief Medical Officer for Veterans Integrated Service Network (VISN) 9 and from 2000 to 2004 as Vice President for Quality and Data Management at St Vincent’s Hospital and Health System in Indianapolis.
Dr. Francis returned to VA in 2004 to direct the VA Quality Enhancement Research Initiative (QUERI), and in 2007 was appointed Deputy Chief Research and Development Officer. Since 2009, under a variety of titles, he has led inter-disciplinary staff responsible for using VA’s comprehensive electronic health record to track health system performance and provide clinicians and managers with analytic and information tools that support improved patient outcomes. He also coordinated patient experience measurement in support of patient-centered care and supported public reporting of VHA performance data as part of agency efforts to promote informed Veteran choice and advance VA transparency and accountability.