Hillandale Road VA Clinic

Our laboratories provide a full range of clinical and diagnostic testing services. Our laboratory and pathology services include:

• Study of blood, urine, and other bodily fluids for illness management
• Testing for infectious diseases
• Cytopathology (study of unusual cells) and surgical pathology (study of tissue removed during surgery)
• Autopsy services

Our medical center and clinics provide consultation, evaluation, and treatment for a range of issues that may impact your mental health or emotional well-being. Our confidential outpatient services include individual and group therapy for:

• Psychiatric disorders such as schizophrenia, bipolar disorder, and depression
• Marriage and relationship problems
• Posttraumatic stress disorder (PTSD)
• Anxiety, addictive behaviors, and personality disorders
• Aggressive or self-harming behaviors

Learn more and connect with a care coordinator

Pharmacy Service

The Durham VA Medical Center pharmacy processes over 2,500 prescriptions daily. Many of these prescriptions are filled by the Central Mailout Pharmacy (CMOP). Prescriptions may be refilled by phone, mail or the Internet. 

Learn about our Pharmacy Residency Program. 

Services Offered

Automated Refill Line - (919) 286-0411 extension 172700 or Toll Free: 1-888-878-6890:

1. After you have dialed the number, Press 3.
2. To check the status of your prescription or to speak to a representative, press 1.
3. To use our automated system to hear a listing of your future appointments or request a medication refill, press 2.

If you are using the automated refill line, all refills should be ordered at least ten days prior to when the refill is due to insure prompt processing and delivery time.

Internet Refill

Prescriptions may also be filled online using the VA’s My HealtheVet Program (see below).  You will need a user ID and password to log in. If you do not have one, you can easily get one by creating your own personal profile.

Refills at the Durham VAMC Pharmacy

All veterans are encouraged to refill their prescriptions by phone or Internet. Because of our patient workload, prescriptions cannot be refilled at the main VAMC pharmacy window.

Drug Information

Please visit My HealtheVet for information about any prescriptions you may be taking.

Hours

Outpatient Pharmacy

Monday - Friday 8:15 a.m. - 6:30 p.m.

Inpatient Pharmacy (inpatient hospitalized veterans only)

Open 24 hours a day, 7 days a week, 365 days a year.

Pharmacy Administration Office

Monday - Friday 8:00 a.m. - 4:30 p.m.*

*All of the above services, except for the inpatient pharmacy, are closed on all federal holidays.

Care we provide at VA Durham health care

Our pharmacy provides you and other Veterans with convenient, efficient service to make it easy to get your medications and medical supplies. You can:

• Pick up new prescriptions in person
• Refill prescriptions online and by phone or mail
• Safely dispose of medicines

Learn more about our pharmacy

MHV/IPA Update – Durham VAMC

MyHealtheVet (MHV) is a web-based portal.

Prescription refills are the most requested feature by our Veteran MHV Users and with the In-Person Authentication (IPA) process now guaranteeing secure user access to more medication information will be provided. Instead of the prescription number only for refills, IPA will release the actual names of the medications in a secure environment that will make reordering safer and simpler. Seeing the names of medications requires release of information, with the patient signing a Release of Information (ROI) consent form after security/privacy training.  Later in 2007, MHV users will be able to view portions of their electronic medical record, like labs; view appointments and co-pay balances; and give access to all or portions of their medical record to family members or other designee.

IPA is the latest enhancement to MHV.  The first step in the IPA process is to register for MHV access and be identified as a MHV user. You can do this by going to www.myhealth.va.gov. You will set up your own individual account, with a User ID and Password.  You will have access to “Quick Links” that will allow Veterans to log Emergency contacts, refill medications on-line, seek medication information and a lot more. Once you have completed the IPA process, your MHV account will look a little different.

Patients can receive the on-line training through the MHV web-site at home or at MHV computer stations located in the Durham VA Medical Center. The privacy and security training consist of viewing a video, agreeing to a privacy statement, and completing a MHV Special Consent and Participation Form. The form can be downloaded from a computer or a copy is made available at the ROI office.

There is a one-time validation process required: The MHV user must go to a local VA facility’s ROI office, read and sign the consent form, acknowledge the viewing the video, and present government identification, like a Veteran Identification Card (VIC) Card or valid driver’s license and the user must appear in person for this process.

Once the MHV user is authenticated, the names of the medications are immediately released for viewing.

The Durham VA Medical Center provides technical support and assistance to veterans with the IPA process. As of February 21, 2007, the In-Person Authentication process that requires Release of Information support cannot be completed in the Community Based Outpatient Clinics (CBOC’s). However, the patient education component is available in all four CBOCs with administrative approval to place computers for training. ROI capability is under review. We will keep you posted on when the entire IPA process can be accomplished in the CBOCs.

If you have any questions, please call Lori Evanochick, MHV Point of contact at 919-286-6813 or 919-286-0411, extension 176813.

Your VA primary care provider will work closely with you to plan for all the care you need to stay healthy and well throughout your life, including immunizations and vaccinations. They will also work with family members or caregivers who support you.

A strong network of family and internal medicine specialists and services can offer you the best possible care. Internal medicine doctors (internists) prevent, diagnose, and treat adult diseases. Doctors who specialize in family medicine provide primary health care to the entire family. Your primary care team can coordinate the many services you receive such as:

• Labs and blood work
• Mental health care
• Women's health care
• Radiology
• Social services
• Telehealth