Hampton VA Healthcare System received outstanding results from recent Paralyzed Veterans of America (PVA) Survey

The results demonstrate that the Hampton SCI/D Center long term care Unit stands as one of the premier operating SCI/D Centers within the VHA System of Care. The staff’s meticulous approach to care, attention to detail, family atmosphere, proactive identification and resolution of issues, and their unwavering commitment to exceptional service, as well as the cleanliness of the Center, elevates Hampton SCI/D Center among the finest in the nation. 

The PVA team highlighted specific strengths and best practices, including:

• The proactive and committed leadership of Hampton’s SCI/D Chief and Chief Nurse, who are dedicated to fully serving Veterans with SCI/D and their staff. 
• The Hampton SCI/D Center staff’s dedication to meeting the specialized care needs of Veterans with SCI/D. 
• The accessibility and strong support from Hampton VAMC leadership, reflected in the high morale of the SCI/D team. 
• The creation and implementation of a unique and effective Resident Behavior Management program. 
• A comprehensive wound care program that includes quarterly hospital-wide committee meetings, a quarterly newsletter, and ongoing staff education.
• Whole Health initiatives that have been implemented for Hampton residents and staff include a tranquility room, message chairs, aroma therapy, light therapy, music therapy, creative art therapy and battlefield acupuncture.

Hampton staff’s resolute "Can Do" attitude, coupled with the high morale and professionalism observed at the Center, deserves commendation. The leadership and staff’s ethos of continual quality improvement and their approach of asking, "How can we make things better for our Veterans?" is a testament of their commitment to exceptional service. Hampton SCI/D is an outstanding facility, setting the benchmark for all other SCI/D Centers.