Attention A T users. To access the menus on this page please perform the following steps. 1. Please switch auto forms mode to off. 2. Hit enter to expand a main menu option (Health, Benefits, etc). 3. To enter and activate the submenu links, hit the down arrow. You will now be able to tab or arrow up or down through the submenu options to access/activate the submenu links.
Attention A T users. To access the combo box on this page please perform the following steps. 1. Press the alt key and then the down arrow. 2. Use the up and down arrows to navigate this combo box. 3. Press enter on the item you wish to view. This will take you to the page listed.
Veterans Health Administration

Quick Links

Veterans Crisis Line Badge
My healthevet badge

Veterans Health Administration


Polytrauma System of Care Created After 9/11 Attacks

Montage of injured men and women soldiers and their families

Rebuilding Injured Lives at VA Polytrauma Rehabilitation Centers

It was a new and necessary approach to care that no one anticipated. But September 11, 2001 made it necessary.

As part of America’s response to the attacks of 9/11, thousands of men and women put on uniforms and went in search of the terrorists who attacked our homeland.

For many, the price of their sacrifice has been high. Combat in Afghanistan and Iraq resulted in soldiers coming home with complex injury patterns. VA responded with the Polytrauma System of Care.

Four Polytrauma Rehabilitation Centers are located in Richmond, Va., Palo Alto, Calif., Tampa, Fla., and Minneapolis, Minn., with a fifth opening in San Antonio, Texas in October.

According to Dr. David W. Chandler, Deputy Chief Consultant in VA’s Office of Rehabilitation Services, “Polytrauma is a new word in the medical lexicon that was termed by VA to describe the complex, multiple injuries to multiple body parts and organs occurring as a result of blast-related injuries seen from Operation Enduring Freedom (OEF) or Operation Iraqi Freedom (OIF).”

“The system set up throughout VA is world class and has no equal for those suffering from TBI.”

— Dr. Shane McNamee, Chief of the Physical Medicine & Rehabilitation Service, Richmond, Va. VAMC

Polytrauma is defined as two or more injuries to physical regions or organ systems, one of which may be life threatening, resulting in physical, cognitive, psychological, or psychosocial impairments and functional disability.

Traumatic Brain Injury (TBI) frequently occurs in polytrauma in combination with other disabling conditions such as amputation, auditory and visual impairments, spinal cord injury, post-traumatic stress disorder, and other medical problems.

Due to the severity and complexity of their injuries, Veterans with polytrauma require an extraordinary level of coordination and integration of clinical and other support services.

The VA Polytrauma System of Care currently provides specialty rehabilitation care across 108 VA Medical Centers with services available at the four regional Polytrauma/TBI Rehabilitation Centers, 22 Polytrauma Network Sites and 86 Polytrauma Support Clinic Teams.

Polytrauma Rehabilitation Centers provide the most intensive specialized care and comprehensive rehabilitation care for Veterans with complex and severe polytrauma. They maintain a full staff of dedicated rehabilitation professionals and consultants from other specialties to support these patients.

Polytrauma Network Sites provide specialized, post-acute rehabilitation, both inpatient and outpatient, in consultation with the Rehabilitation Centers in a setting appropriate to the needs of Veterans and their families. These Network Sites provide proactive case management for existing and emerging conditions and identify local resources for VA and non-VA care.

Polytrauma Support Clinic Teams are located at 86 medical centers with dedicated outpatient, teams of rehabilitation specialists across multiple disciplines. They provide specialty rehabilitation care close to home and can evaluate and develop individualized treatment plans. They also provide interdisciplinary rehabilitation care and long-term management of patients with ongoing or changing rehabilitation needs.

At 41 medical centers without specialized rehabilitation teams, there are Polytrauma Points of Contact, designated VA primary care staff member knowledgeable in the Polytrauma System of Care. They coordinate case management and referral within the system of care and also make referrals to rehabilitation services provided within local community.

“VA’s Polytrauma System of Care strongly advocates family involvement throughout the rehabilitation process,” according to Dr. Lucille Beck, Chief Consultant in VA’s Office of Rehabilitation Services. “VA strives to ensure that patients and their families receive all necessary support services to enhance the rehabilitation process while minimizing the inherent stress associated with recovery from TBI and Polytrauma.”

VA offers multiple levels of clinical, psychosocial and logistical support to ensure a smooth transition and continuous care for patients and their families. VA assigns a dedicated case manager to each patient and family at a rehabilitation center. Families can access this case manager for assistance 24 hours a day, 7 days a week.

Dr. Shane McNamee believes that, “VA’s highly coordinated, effective system is unparalleled in this nation’s medical system for those who have suffered a traumatic brain injury.” Dr. McNamee is the Chief of the Physical Medicine & Rehabilitation Service at the Richmond, Va. VAMC.

He adds, “Our integrated transition plan of care, from military treatment facilities, to our Polytrauma Rehabilitation Centers, and into the community, is paramount in the success of our Wounded Heroes and their families. The system set up throughout VA is world class and has no equal for those suffering from TBI.”

Between 2005 and 2011, over 2,000 severely injured inpatients with traumatic brain injury received care at a VA Polytrauma Rehabilitation Center. More than 32,000 Veterans with TBI were treated at Polytrauma Network Site clinics.

There were more than 775 remotely conducted telehealth encounters and more than 535,000 OEF/OIF Veterans screened for possible TBI.

For important information on VA’s Polytrauma System of Care, news, and other resources:

Speaking of Veterans recently, President Obama stated, “As we near this solemn anniversary, it’s fitting that we salute the extraordinary decade of service rendered by the 9/11 generation, the more than five million Americans who have worn the uniform over the past ten years.

“Our men and women in uniform have borne the incredible burden of our wars, and we need to do everything in our power to honor their service, and to help them stay strong for themselves, for their families and for our nation.”