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Veterans Health Administration

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Veterans Health Administration


VA Hires Veterans to serve Veterans

Sign Up Déjà Vu

Not only is Westveer the first My HealtheVet Assistant hired in VA Heartland, but he and Dr. Patterson have a history together. The former Army Recruiter recruited Dr. Patterson, who served as a Medical Officer in the U.S. Army in Iraq.

As Network Director, Dr. Patterson guides the direction of the VA Medical Centers throughout Kansas, Missouri, and in Southern Illinois. This includes the roll out of My HealtheVet, which VA providers are using to communicate online with their patients via secure messaging.

“My primary care provider, Dr. Burns, was happy I signed up and ‘opted in’…right before he advised me to lose weight,“ Patterson chuckled.

Patterson, a medical doctor and Veteran who receives his care at VA, thinks My HealtheVet helps VA health care teams and Veterans better partner. Mr. Westveer and Dr. Patterson like that My HealtheVet puts tools for healthy living in their own hands. As Veterans, they enjoy the ability to access VA tools and services online 24/7 from any computer or mobile device with Internet access.

Dr. Patterson was happy to have Westveer help him securely register his account with a one-time In Person Authentication.

Veteran Signing Up Doctor at a Display Booth

Dr. William P. Patterson, left, Veteran and VISN 15 Network Director, signs up for My HealtheVet with Randy Westveer, Veteran and My HealtheVet Assistant, at the Harry S. Truman VAMC in Colombia, Mo.

In a unique mini-campaign this August and September, VA is accomplishing three very important things simultaneously.

  1. Some Veterans are going to pick up a little extra money for the summer.
  2. VA’s popular My HealtheVet program will get a lot of extra exposure around the country.
  3. And, most importantly, a lot of Veterans are going to find out about, and get enrolled in, the valuable online service.

During the last two months this summer, some Veterans will be hired temporarily to work with the Voluntary Services office at each VA Medical Center as a My HealtheVet Assistant.

In this position, Veterans assist other Veterans with learning about and registering to use My HealtheVet.

My HealtheVet is VA’s Online Personal Health Record. Veterans can use My HealtheVet to store health information, refill VA prescriptions online, and communicate online with VA providers through secure messaging.

“My HealtheVet is fantastic. I only wish I knew about it sooner.”

Here’s one story of how it’s working already. With a cool connection.

In July, Randy Westveer began his first day working as a My HealtheVet Assistant at the Harry S. Truman VA Medical Center in Columbia, Mo. Westveer served 22 years in the Air Force and Army.

“My HealtheVet is fantastic. I only wish I knew about it sooner,” says Westveer, who was volunteering with My HealtheVet four months before being hired. He is excited to be helping other Veterans register and use the program.

Director One of the First in Line

The former Army Recruiter was surprised that one of the first Veterans he would help register was Dr. William Patterson (see the sidebar for their interesting connection).

Patterson, an Army Veteran and former physician at the Harry S. Truman VAMC, is the new Network Director for VA Heartland Network, overseeing VA health facilities across the midwest.

As an Army Recruiter, Westveer helped new recruits navigate entrance into military service. Now, he is helping fellow Veterans navigate VA electronic health tools as a My HealtheVet Assistant.

Westveer is one of dozens of Veterans expected to be hired as My HealtheVet Assistants across the country this summer.

Veterans interested in applying for or learning more about the My HealtheVet Assistant position and other VA employment programs should visit