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Veterans Health Administration


Neighborhood Clinics Bring Care Closer

community based outpatient clinic

Modesto, California, Community Based Outpatient Clinic

by Hans Petersen, VA staff writer
Thursday, March 21, 2013

Over 800 Sites Save Veterans Time and Travel

In the early 1990s, the Veterans Health Administration (VHA) began developing a strategy to expand its capacity to provide outpatient primary care, especially for Veterans who had to travel long distances to receive care at VA facilities.

That strategy became Community Based Outpatient Clinics (CBOCs).

“CBOCs bring better access to high-quality health care closer to home for Veterans across the country,” according to William Schoenhard, Deputy Under Secretary for Health for Operations and Management. “By reducing the distance Veterans need to travel, the goal is for more Veterans to be able to benefit from more of the health care services they have earned through their service to the nation.”

 CBOCs bring…health care closer to home for Veterans across the country 

Today, VA has over 800 operational CBOCs throughout the United States and its territories. Approximately three million Veterans are treated at VHA CBOCs annually.

The CBOCs provide a variety of services to eligible Veterans, including primary care, preventive care, immunizations and vaccinations, prescription of medications, mental health, social work, counseling and group therapy, laboratory testing and x-ray services, women’s care, and referral to specialists or the local VA hospital as needed.

The type of medical services available at a CBOC can vary from clinic to clinic.

community based outpatient clinic

Port Charlotte, Fla. CBOC

One of the most dramatic advances available today at many CBOCs is telehealth, which provides greater access to health care through the use of telecommunications and videoconferencing. VA patients are finding telehealth to be just what they need to receive personalized care from their VA medical center.

VA is the nation’s leader in telehealth technologies, which means doctors and patients can meet for health services without physically being in the same place.

community based outpatient clinic

Holdrege, Neb. CBOC

The Cleveland, Ohio VA Medical Center has 14 CBOCs operating, as does the Memphis VA Medical Center — the most in the country. The Albuquerque, New Mexico VA Medical Center is next with 12.

Several new CBOCs became operational during the latter part of 2012, with openings continuing into the future. Local VA officials will keep Veterans and their families informed of the progress of new CBOC openings.

Patient satisfaction surveys indicate that Veterans are highly satisfied with the care they receive at VA CBOCs. Our clinics are often recognized for outstanding performance in providing caring, compassionate and world-class patient care services to America’s Veterans.

With 153 medical centers and more than 800 CBOCs, VA operates the largest integrated health care system in the country.

VA provided health care to 6.1 million patients in FY 2012 with 80 million outpatient visits.