Community Resource & Referral Centers (CRRCs) - VA Homeless Programs
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Community Resource & Referral Centers (CRRCs)


Community Resource & Referral Centers (CRRCs)


CRRCs are strategically placed facilities that offer a “one-stop” environment for Veterans who are homeless or are at risk of homelessness. CRRCs are established in collaboration with local community, state, and other federal partners who provide services to the homeless. The CRRCs are designed to facilitate access to participating services, such as outreach/case management, VA and non-VA benefits, vocational services, treatment, shelter, residential care, and housing. Immediate services include showers, laundry, storage, food donations, transportation, and phone and internet access. Over 27,000 Veterans were served nationally from the time the first CRRC was opened in 2012 through Fiscal Year (FY) 2014. The centers are becoming an important part of VA’s community outreach efforts and a primary access point for homeless Veterans who are at risk. The CRRCs appear to be a key component of VA’s initiative to end homelessness among Veterans.

There are a total of 29 CRRCs nationwide ( two are VISN funded). During FY 2011, 15 CRRCs were funded (New York, Philadelphia, Washington DC, Atlanta, Cleveland, Akron, Detroit, Chicago, Des Moines, Phoenix, Denver, Portland, San Francisco, Las Vegas, and Omaha). In FY 2012, New Orleans was added to the original 15 CRRCs. In FY 2013, an additional 14 CRRC sites were added: West Haven, Houston, Ft. Worth, Puget Sound, Long Beach, Baltimore, Charleston, Jacksonville, Huntington, Minneapolis (VISN funded), Milwaukee, Dallas and Cedar Rapids (VISN-funded).

Sites were selected based on the following criteria: locations in a large Metropolitan Statistical Areas (MSAs), the ability to exercise the option of hiring VA staff or contract for staff and services, and the capability to become operational as within designated timeframes. Although this newly developed criterion was applied to the FY 2013 program selection, sites still faced challenges with hiring, contracting, and securing facilities.

Technical Assistance

Training and technical assistance for the new sites were provided through tele-conferencing and ongoing biweekly conference calls, and site visits with Center staff, USF affiliate staff, and officials from each facility. Standing agenda items included a review of each site’s progress on establishing and renovating the site, workload, operational issues, data collection, and status updates. The calls were intended to provide a forum to plan and provide information updates concerning mandatory data and annual fidelity reviews. Individual consultation was also available as needed. A significant amount of time was allocated to contracting and space discussions, as well as budget adjustments. Local program sites’ fiscal and contracting services staff frequently participated in the calls.


In FY 2014, over 20,000 Veterans were served through CRRC efforts nationally. The Center worked with all 29 CRRCs that were in various stages of operation or development. In FY 2015, over 30,000 visits were recorded for all CRRCs nationally. During these visits, Veterans were provided with linkages to resources such as housing, employment, and entitlement benefits; referred to health and mental health care; and assisted with securing emergency, transitional, or permanent housing in the community. It is expected that CRRCs will record at least 32,000 Veteran visits in these facilities in 2016. CRRC programs partner with SSVF grantees, H-PACTs, and other non-VA service providers in their area and are considered a link to the community permanency and a pathway out of homelessness for Veterans.

Model Development Summary

The CRRC model was developed using the Center’s Model Implementation Framework (CMIF). In accordance with model development procedures, individual site program reviews were completed after the sites became operational. Annual fidelity reviews were conducted with each CRRC facility 6-7 months into operation to ensure that they were operating in a manner consistent with the model requirements detailed in the CCRC Program Fidelity Survey. Fidelity reviews were conducted during site visits led by USF affiliate and Center staff.

In FY 2015, programs were successfully transitioned to Homeless Programs Office (HPO) Operations. 

Contact: Roger Casey, PhD /

Go to the following link for a list of all of the CRRCs nationally.
For additional information on CRRCs, please go to the CRRC page of the Resource Center.

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