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Contact us

Find phone numbers and contact information at VA Hudson Valley Healthcare System for frequently requested services like patient advocates, medical records, billing and insurance, and more.

Patient help and resources

Need help? Contact a patient advocate

If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.

Medical records office

Access your medical records online or request a copy of your records from our Release of Information office.

Billing and insurance

Pay your VA Hudson Valley health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.

Pharmacy

Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.

Phone directory and mailing address

Find phone numbers for many of the administrative and program offices at VA Hudson Valley health care.

Mailing address

Castle Point VA Medical Center
41 Castle Point Road
Wappingers Falls, NY 12590-7004

Franklin Delano Roosevelt Hospital
2094 Albany Post Road
Montrose, NY 10548-1454

Castle Point Main phone numbers

Local: 845-831-2000
 

Franklin Delano Roosevelt Main phone numbers

Local: 914-737-4400
 

To use TeleType for the Deaf (TTY) services: 711

A – F

Acute Medical Unit (Unit E-2)

Castle Point, Bldg E

Ext. 215348/215349

 

Adult Day Healthcare Program

Montrose and Castle Point Campus

Ext. 214642

 

Ambulatory Surgery

Castle Point, Bldg 16, Rm D313

Ext. 215756/215288

 

American Ex-POW Service Officer

Montrose Campus, Bldg. 14, Rm 10

Ext. 202301

 

Appointments

Castle Point Campus

Ext. press 2

Montrose Campus
Ext. press 2

 

Audiology

Castle Point, Bldg. 15, Room E-108

Ext. 215226

 

Billing (Castle Point)

Castle Point Campus

Ext. press 4

 

Billing (Montrose)

Montrose Campus

Ext. press 4

 

COVID-19 Vaccines

VA Hudson Valley Health Care System

 

Cardiology

Castle Point, Bldg. 15, Fl. 3 (E3)

Ext. 217666

 

Caregiver Program

Castle Point and Montrose

Ext. 215487

 

Castle Point Early Childhood Learning Center

Castle Point Campus, Bldg. 46

 

Change Your Appointment

Montrose Campus
Castle Point Campus

Ext. press 2
Ext. press 2

 

Chapel

Castle Point Campus
Montrose Campus

Ext. 215408
Ext. 203733, 202125

 

Chaplain Service

Montrose: Bldg. 27, Rm 9
Castle Point: Bldg. 19, Rm C219

Ext. 203731/203732
Ext. 215408/215106

 

Clinical Video Telehealth

Montrose and Castle Point Campus

Ext. 215774

 

Compensation and Pension

Montrose Campus, Bldg. 1, Rm. 18
Castle Point Campus: Bldg. 19, Rm C210

Ext. 214725/214011

 

Consolidated Patient Account Center (CPAC)

Castle Point Campus

Ext. 215467

 

Credentialing

Montrose Campus

Ext. 204324/204323

 

Dental Service

Montrose, Bldg. 3, 2nd Fl. Rm 233
Castle Point, Bldg. 18, Rm 223A

Ext. 202424
Ext. 215160

 

Dermatology

Castle Point, Bldg. 15, Fl. 3 (E3)

Ext. 217666

 

Education

VA NY/NJ Veterans Healthcare Network
Stephanie Iannucci

Ext. 215343

 

Eligibility

Castle Point Campus
Montrose Campus

Ext. press 4
Ext. press 4


Endocrinology

Castle Point, H2
Montrose, Bldg. 3, Rm C

Ext. 207666

 

Extended Care Program

Castle Point Campus
Montrose Campus

Ext. 215130

 

Former Prisoners of War Advocate

Montrose and Castle Point Campus

Ext. 214736

G – M

Gastroenterology

Castle Point, Bldg. 15, Fl. 3 (E3)

Ext. 217666

 

Hematology/Oncology

Castle Point
Montrose

Ext. 217666
Ext. 217666

 

Home Based Primary Care Program

Montrose and Castle Point Campus

Ext. 215299

 

Homeless Veterans

Castle Point and Montrose Campuses

Ext. 203740

 

Homemaker Home Health Aide Program

Montrose and Castle Point Campus

Ext. 215677

 

Hospice and Palliative Care

Montrose and Castle Point Campus

Ext. 215478/215931

 

Imaging Services

Montrose: Bldg. 13, Rm 113
Castle Point: Bldg. 17, Rm 206

Ext. 202164
Ext. 215114

 

Infectious Disease

Montrose and Castle Point Campus

Ext. 217666

 

Insurance

VA Hudson Valley Health Care System

Ext. 215632

 

Kinesiotherapy

Montrose Campus, Bldg. 18, Rm 14
Castle Point Campus, Bldg. 15, Rm H-046

Ext. 203458
Ext. 215311

 

Laboratory Program

Montrose: Bldg. 3, Rm 113
Castle Point: Bldg. 15, Rm E016

Ext. 202208
Ext. 215303

 

Lesbian, Gay, Bisexual and Transgender (LGBT) Veteran Care

VA Hudson Valley Health Care System
2094 Albany Post Road
Montrose, NY 10548

Ext. 203422

 

MOVE! Weight Management Program

Montrose and Castle Point Campus

Ext. 217666

 

Media Inquiries

Montrose Campus
Castle Point Campus

Ext. 204328
Ext. 215234

 

Medical Foster Home

Montrose and Castle Point Campus

Ext. 215033

 

Mental Health

Montrose Campus: Bldg.13 , Rm 10

Castle Point Campus: Specialty providers

Ext. 202330

 

Messaging for Primary Care, Mental Health or Specialty Provider

Montrose Campus
Castle Point Campus

Ext. press 2
Ext. press 2

 

Military Sexual Trauma

Montrose and Castle Point Campus

Ext. 214639

 

Minority Veterans Program

Montrose and Castle Point Campus

Ext. 214048

 

Montrose Day Care Center, Inc.

Montrose Campus, Bldg. 29
Website: https://www.mcccny.org/

 

MyHealtheVet

Montrose and Castle Point Campus
Website: https://www.myhealth.va.gov

Ext. 215356/212874

N – Z

NYS Department of Veterans Affairs

Montrose Campus, Bldg.1, Rm. 18.
Castle Point Campus, Bldg 19, Rm C210

Ext. 204367
Ext. 215449

 

NYS Veterans Home Program

Montrose and Castle Point Campus

914 788 6000

 

Neurology

Montrose and Castle Point Campus

Ext. 217666
Ext. 217666

 

News Media

Castle Point Campus
Montrose Campus

Ext. 215234
Ext. 204328

 

Community Care

Castle Point Campus

Ext. 214068

 

OEF/OIF/OND Program

Montrose Campus, Bldg. 3, Rm 107E
Castle Point Campus, Bldg. 18, Rm 106/107

Ext. 204628/204629
Ext. 213798/213261

 

Occupational Therapy

Montrose: Bldg. 6, Rm 4
Castle Point: Bldg. 15, Rm H046

Ext. 203365
Ext. 215313

 

Optometry

Montrose, Bldg. 3, Floor 2
Castle Point, Bldg. 15 E, Floor 3

Ext. 217666
Ext. 217666

 

Orthopedics

Castle Point
Montrose

Ext. 217666

Otolaryngology/ENT

Castle Point
Montrose

Ext. 217666
Ext. 217666

 

Outreach

Montrose and Castle Point Campus

Ext. 203106

 

Pain Management Program

Castle Point, Bldg. 18, Rm D143

Ext. 217666

 

Patient Representatives

Castle Point Campus
Montrose Campus

Ext. 215795
Ext. 202020

 

Patient Location

Castle Point Campus
Montrose Campus


 

Patient Safety

Montrose: Bldg. 1, Rms 114/115
Castle Point: Bldg. 19,Ste C123

Ext. 202795
Ext. 215354/214726

 

Pharmacy Clinic

Castle Point Campus, H2, Room 246
Montrose Campus, Bldg. 4, Room 17A

Ext. press 1
Ext. press 1

 

Pharmacy Refill

Montrose Campus, Bldg. 4, Rm 17A
Castle Point Campus, H2, Rm 246

 

Physical Medicine and Rehabilitation

Montrose Campus, Bldg. 6, Rm 2
Castle Point: Bldg. 15, Rm H2

Ext. 202086
Ext. 215697

 

Physical Therapy

Montrose Campus, Bldg. 6, Rm 6
Castle Point Campus, Bldg. 15, Rm H046

Ext. 203200/202293
Ext. 215312

 

Podiatry

Montrose, Bldg. 6, First floor
Castle Point, Bldg. H2
CBOCs - Hours vary by location

Ext. 217666
Ext. 217666

 

Police Service

Montrose: Bldg. 15, Rm 5
Castle Point: Bldg. 8, Rm 121

Ext. 202509/202459
Ext. 215211/215912

 

Post-Traumatic Stress Disorder (PTSD) Program

Montrose Campus, Bldg. 15CD

Ext. 203873

 

Primary Care

All Locations

Ext. 217666

 

Privacy and FOIA Officer

Montrose and Castle Point Campus

Ext. 204409/205750

 

Prosthetics and Sensory Aids Service

Montrose: Bldg. 6, Rm 10
Castle Point: Bldg. 15,Rm E-124

Ext. 202524
Ext. 215143/215524

 

Public Affairs

Montrose Campus, Bldg. 1, Rm 152
Castle Point Campus, Bldg. 15, Rm F101B

Ext. 202255/204328
Ext. 215234

 

Pulmonary

Castle Point
Montrose

Ext. 217666
Ext. 217666

 

Recreation Therapy

Montrose: Bldg. 14, Rm 8
Castle Point: Bldg. 111,Rm R104

Ext. 3717
Ext. 5719

 

Release of Information

Montrose Campus, Bldg. 3, Rm 107A and 107I
Castle Point Campus, Bldg. 17, Rm F109

Ext. 202532/202535
Ext. 215125/215622

 

Research and Development

Castle Point and Montrose Campuses

Ext. 202254/203158

 

Returning Service Members

Montrose Campus, Bldg. 3, Rm 107E
Castle Point Campus, Bldg. 18, Rm 106/107

Ext. 204628/204629
Ext. 213798/213261

 

Rheumatology

Castle Point

Ext. 217666

 

Security

Castle Point Campus
Montrose Campus

Ext. 215211
Ext. 202509

 

Shuttle Schedule

Montrose Travel Office
Castle Point Travel Office

Ext. 202173
Ext. 215145

 

Spinal Cord Injury Program

Castle Point, Bldg. 15, Rm130

Ext. 215128

 

Substance Use Disorder Outpatient Treatment Program

Montrose: Bldg. 12, Rm 131
Castle Point: Bldg. 21, A121

Ext. 202778/202679
Ext. 214657

 

Suicide Prevention Coordinator

Montrose and Castle Point Campus

Ext. 202892

 

Support and Family Education (SAFE) Program

Castle Point Campus, Bldg. 19, Room 100
Montrose Campus, Bldg. 15, Room 16

Ext. 203436

 

TRICARE

Montrose and Castle Point Campus
Web address: http://www.tricare.mil/
US Regional Contractors: http://www.tricare.mil/ContactUs/CallUs.aspx

Ext. 215100 Eligibility
Ext. 214068 Billing

 

Telephone Care

Castle Point/Montrose Campus

 

Urgent Care

Montrose Campus
Castle Point Campus

Ext. 203309
Ext. 215516/215110/215100

 

Urgent Care Services

FDR Montrose Campus
2094 Albany Post Road
Montrose, NY 10548

 

Urology

Montrose, Bldg. 3, Rm G and C
Castle Point, Bldg. D, Fl 3

Ext. 217666
Ext. 217666

 

VA NURSES HELPLINE - 1-

VISN-wide

 

VA Nurse Helpline

Network-wide

 

VA Nurses Helpline

Montrose and Castle Point Campus

 

Veterans Justice Outreach Program - VJO

VA Hudson Valley Health Care System

Ext. 203185

 

Virtual Health

• Video or Home Telehealth - Frank Amoruso, Facility Telehealth Coordinator
• Secure Messaging - Michael Kelly, My HealtheVet Coordinator
Virtual Health Website

Ext. 204261
Ext. 215356/212874

 

Virtual Health Video or Home Telehealth

Montrose and Castle Point Campus

Ext. 204261

 

Visitor Information

Castle Point Campus
Montrose Campus


 

Voluntary Service

Montrose Campus
Castle Point Campus

Ext. 203714
Ext. 214637

 

Women Veterans

Castle Point and Montrose Campuses

Ext. 202757
Ext. 215658

Media and press

The Office of Public Affairs can assist local media with queries, interview requests, and expert information about the VA Hudson Valley Healthcare System.

Phone: 914-737-4400, ext. 215234
Email: cullen.lyons@va.gov

After hours or on weekends, call the operator at 845-831-2000 and ask for the administrator on duty.

Submit a FOIA request

Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.

Requesting records maintained by VA Hudson Valley

Montrose-

Phone: ext.202532
Fax:

Castle Point-

Phone:
Fax:

Castle Point VA Medical Center
Release of Information
Building 17
Room G-108
41 Castle Point Road
Wappingers Falls, NY 12590-7004

Franklin Delano Roosevelt Hospital
Release of Information
Building 3
Room 107A
2094 Albany Post Road
Montrose, NY 10548-1454

For questions about your request to VA Hudson Valley

Phone: 585-394-2000

Additional FOIA request information

Report an issue

Give us website feedback

To report a technical issue or give us feedback about this site, email our web team at VHAHVHPAOInfo@va.gov

 

Report suspected fraud or mismanagement

Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.

Phone: 800-488-8244

Mail:
VA Inspector General Hotline (53e)
810 Vermont Ave. NW
Washington, DC 20420

Learn more about the VA OIG hotline.

Report patient care or safety issues

If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.

Submit a complaint online: https://www.jointcommission.org/resources/patient-safety-topics/report-a-patient-safety-concern-or-complaint/
Phone: 800-994-6610
Fax:
Email: complaint@jointcommission.org

Mail:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 6018