What is VA Doing to Help? - More Than a Number: Identity Theft Prevention
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More Than a Number: Identity Theft Prevention


What is VA Doing to Help?

More Than a Number | Defend Veterans' Identities

What is VA doing to protect my identity?

VA works hard internally to ensure that the personally identifiable information (PII) and personal health information (PHI) of Veterans and their beneficiaries are protected.  VA employees are highly trained in handling sensitive information, and VA also employs a team of network security experts to monitor and safeguard its systems and databases.

Credit Monitoring

If an incident ever occurs involving VA information, the Department offers free credit monitoring to Veterans and beneficiaries whose data is considered at risk after internal review.  Credit monitoring ensures that all of the Veterans’ accounts are stable and that no unusual or unauthorized activity is taking place.

Awareness Training

VA provides extensive, mandatory information security awareness training for all VA employees.  All VA staff and contractors are required to take an annual training on Privacy and Information Security Awareness.  Additionally, all VA Office of Information Security staff are also required to annually take the “Identity Theft and Prevention” Web-based training course.  VA offers extra training, information sessions, and events designed to raise awareness of information protection responsibilities and best practices.

Reducing the use of Social Security Numbers (SSNs)

VA has significantly reduced the unnecessary collection and use of SSNs as the Department’s primary identifier.  SSNs were either removed completely or truncated to the last four digits on most VA correspondence, and SSNs no longer appear on any VA prescription labels, bottles, or mailing labels.

Records Management

VA helps curtail unauthorized disclosure of PII through its Records Management program.  The program manages the lifecycle of VA records, from creation, filing, and storing to disposal in accordance with all federal regulations to ensure that records containing sensitive data are handled properly and securely.

VA Identity Safety Service

VA’s Identity Safety Service was created in 2008 to directly serve Veterans who may have been affected by identity theft.  It has since created a number of programs to directly prevent identity theft, to educate VA employees about identity theft prevention, and to build partnerships with government and non-profit groups to better combat identity theft.

You may contact the VA Identity Safety Service staff through its toll-free Identity Theft help line at 1-855-578-5492 or by email at vaidtheft@va.gov.

Contact Us

  • VA’s Identity Safety Service
    810 Vermont Avenue, NW
    Washington, DC 20420
  • Email:  vaidtheft@va.gov
    Help Line:  (855) 578-5492
    Hours:  8AM - 8PM (Eastern)

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