What is VA Doing to Help? - More Than a Number: Identity Theft Prevention
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More Than a Number: Identity Theft Prevention


What is VA Doing to Help?

More Than a Number | Defend Veterans' Identities

What is VA doing to protect my identity?

VA works hard internally to ensure that the personally identifiable information (PII) and personal health information (PHI) of Veterans and their beneficiaries are protected.  VA employees are highly trained in handling sensitive information, and VA also employs a team of network security experts to monitor and safeguard its systems and databases.

Credit Monitoring

If an incident ever occurs involving VA information, the Department offers free credit monitoring to Veterans and beneficiaries whose data is considered at risk after internal review.  Credit monitoring ensures that all of the Veterans’ accounts are stable and that no unusual or unauthorized activity is taking place.

Awareness Training

VA provides extensive, mandatory information security awareness training for all VA employees.  All VA staff and contractors are required to take an annual training on Privacy and Information Security Awareness.  VA offers extra training, information sessions, and events designed to raise awareness of information protection responsibilities and best practices.

Reducing the use of Social Security Numbers (SSNs)

VA has significantly reduced the unnecessary collection and use of SSNs as the Department’s primary identifier.  SSNs were either removed completely or truncated to the last four digits on most VA correspondence, and SSNs no longer appear on any VA prescription labels, bottles, or mailing labels.

Records Management

VA helps curtail unauthorized disclosure of PII through its Records Management program.  The program manages the lifecycle of VA records, from creation, filing, and storing to disposal in accordance with all federal regulations to ensure that records containing sensitive data are handled properly and securely.

Contact Us

  • VA Privacy Service
    810 Vermont Avenue, NW
    Washington, DC 20420
  • Email:  privacyservice@va.gov
    Help Line:  (855) 578-5492
    Hours:  7AM - 7PM (Eastern)

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