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More Than a Number: Identity Theft Prevention

Frequently Asked Questions

More Than a Number | Defend Veterans' Identities - Identity Theft | Frequently Asked Questions

  1. What is the More Than a Number?

  2. How do I report an identity theft incident with VA?

  3. How do I file an identity theft complaint with the Federal Trade Commission (FTC)?

  4. How do I change or update my contact information with VA?

  5. What is identity theft?

  6. What is personally identifiable information (PII)?

  7. What is protected health information (PHI)?

  8. Why is it important to protect Veterans from identity theft?


1.  What is the More Than a Number?


The More Than a Number is the Department of Veterans Affairs’ (VA’s) initiative for spreading awareness of identity theft and disseminating information on identity theft prevention to Veterans and their beneficiaries.

2.  How do I report an identity theft incident with VA?


Call the toll-free Identity Theft Help Line at 1-855-578-5492.

3.  How do I file an identity theft complaint with the Federal Trade Commission (FTC)?


Fill out their online complaint form.

4.  How do I change or update my contact information with VA?


Call 1-800-827-1000 and select Option 1, then Option 3.

5.  What is identity theft?


Identity theft occurs when someone uses another person’s Sensitive Personal Information (SPI) to commit, aid or abet fraud (Source:  Fair and Accurate Credit Transaction Act, 2003).

6.  What is personally identifiable information (PII)?


PII refers to information that can be used to distinguish or trace an individual’s identity.  Examples of PII include:  names, Social Security numbers, addresses, phone numbers, credit card or bank numbers, and biometric data (like your fingerprint).

7.  What is protected health information (PHI)?


PHI refers to PII that is related to a person’s health.  Examples of PHI include:  medical records, health insurance information, and prescription information.

8.  Why is it important to protect Veterans from identity theft?


Identity theft can result in serious consequences for Veterans and their beneficiaries.  When a person’s identity is compromised, it can take considerable time and money to resolve the criminal charges that occur and close bad accounts.  Victims can even be denied loans or jobs as a result of the crime's impact on their credit.

Contact Us

  • VA’s Identity Safety Service
    810 Vermont Avenue, NW
    Washington, DC 20420
  • Email:  vaidtheft@va.gov
    Help Line:  (855) 578-5492
    Hours:  8AM - 8PM (Eastern)
                  Monday-Friday

Connect with VA

  • Benefits:
    1-800-827-1000
  • Health Care:
    1-877-222-VETS (8387)
  • Homelessness:
    1-877-4-AID-VET
    (1-877-424-3898)