Open Call for Applications

In order to better serve our Veterans, the ability to quickly and efficiently schedule appointments is vital. To meet these needs, we are currently accepting applications for the following high-demand positions:

Medical Support Assistant (Scheduler) 
GS 5 MSA - This position that serves as a scheduler for the assigned clinic and is a foundational role within the overall clinic operation. This position serves as the first point of contact for all Veterans and visitors to the facility and is the first step in facilitating Veterans receiving care once they have arrived.

Advanced Medical Support Assistant (Scheduler)
GS 6 AMSA - The AMSA will be responsible for scheduling, cancellations, and re-scheduling of patients appointments and/or consults; enters no-show information; prepares for clinic visits by reviewing the daily schedule with the care team; monitors both inpatient and outpatient consults for areas of responsibility.

These positions are onsite and not eligible remote or telework.
 

Submit your resume to indyvhajobs@va.gov 

Deadline for submission is September 11, 2025. 

Incomplete applications will not be considered or interviewed. Qualified applicants will be contacted to schedule interviews for September 12, 2025.

The following documentation is required: 

•  Resume
• 2 References
  • Current and most recent former supervisor

Questions? Contact IndyVHAjobs@va.gov 

Demonstrated Knowledge, Skills, and Abilities (KSAs) 

GS 5 Medical Support Assistant (MSA)

Candidates must demonstrate all of the KSAs below: 

• Ability to operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information (PII) into or rom electronic health records, scheduling systems, and/or reports. 

• Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients. 

• Ability to schedule medical appointments in a clinical setting. 

• Ability to work independently in the accomplishment of a wide variety of duties performing patient support work. 

• Ability to communicate effectively and professionally in person, electronically, and/or by telephone, with internal and external customers. 

• Skill in customer service with the ability to identify customer concerns, and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution. 

GS 6 Advanced Medical Support Assistant (AMSA)

Candidates must demonstrate all of the KSAs below: 

• Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met. 

• Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations. 

• Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns. 

• Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care. 

• Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc. 

• Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.