How Volunteers are Transforming Care
By Camille Weston, Public Affairs Officer
The room filled with applause as names were called, but this was more than a ceremony. It was a powerful reminder that behind every moment of care at the Jackson VA, there are volunteers quietly changing lives.
Volunteer Week at the Jackson VA brought that impact into focus through a Volunteer Fair and Awards Ceremony that celebrated the people who give their time, energy and heart to Veterans. The week was not just about recognition. It was about showing how volunteers strengthen care, build trust and create a sense of community for those who served.
“Volunteers are the heartbeat of what we do,” said Dr. Jeremy Mason, interim chief of the Center for Development and Civic Engagement. “They bring compassion, energy and a sense of purpose that strengthens how we care for Veterans.”
More Than Service. It’s Personal.
At the Jackson VA, volunteers are often the first smile a Veteran sees and the steady support they remember.
The Volunteer Fair created space for staff and community members to connect and learn how to get involved. Nearby, the awards ceremony honored individuals and groups whose efforts are felt across the medical center every day.
James Kershaw was recognized for his behind-the-scenes work that keeps operations moving forward. Eric Woullard received the Resilience Award for continuing to serve others while overcoming personal challenges.
Vanessa Collins and Mary Green were honored for going above and beyond, with Collins also named Volunteer of the Year for her leadership and impact.
A Ripple Effect Across the Community
The impact reaches far beyond the walls of the medical center.
The Disabled American Veterans group was recognized for their collective service, while Amazon was honored for its continued support of community efforts.
These partnerships help expand access, strengthen outreach and improve how Veterans experience care.
Volunteers of all ages were recognized. Sandra Smith received the Lifetime Achievement Award for years of dedication, while VaNeshia Crutch and Deonna Burleson represented the next generation of service.
“Every person we recognized represents a real impact on a Veteran’s life,” Mason said. “That is what makes this work so powerful.”
Why It Matters to Veterans
For Veterans, volunteers are more than helpers. They are trusted faces, steady support and a reminder that their service is valued.
From greeting Veterans at the door to supporting programs behind the scenes, volunteers help shape the experience Veterans have every time they walk into the facility.
“It’s my passion to give back,” said Veteran Curtis Short, who volunteers his time to support fellow Veterans.
Volunteer Week made one thing clear. When people step up to serve, Veterans feel the difference.
And at the Jackson VA, that difference is felt every single day.