New call line helps Veterans connect

Indiana Veterans: Need assistance with a concern? “One Indiana Call Line” connects you to a patient advocate.

VA announced the launch of the One Indiana Call Line as its newest patient advocacy resource for Indiana Veterans, Veteran Services Organizations and Congressional offices.

The new centralized number will serve as a one-stop point of advocacy for Veterans’ concerns. It will facilitate improved collaboration and coordination with Indiana congressional offices and other community partners by identifying their constituents.

One Indiana Call Line seeks to provide Hoosier Veterans who may be enrolled in one of the state’s four Veteran Integrated Services Networks (VISN) with a seamless and consistent experience in managing concerns and reducing the time it takes to obtain resolution.

The One Indiana Call Line allows Veterans to use a central number to obtain patient advocacy services. Call coordinators can also assist congressional teams with identifying the proper VISN that serves their constituency.

Connecting Indiana Veterans

One Indiana line aims to connect Indiana Veterans and ensure their concerns are managed expeditiously.

While the One Indiana line will help with patient advocacy, concerns and connecting stakeholders, the call center will not manage medical issues, appointments, benefits or crises.

Veterans can call the One Indiana Call Line at: 1-844-463-8387 (1-844-IND-VETS).

Any Veteran experiencing a crisis should contact the Veterans Crisis Line at 988, then press 1.

Veterans with medical questions or appointment needs can contact their local clinics’ patient care teams through My HealtheVet secure messaging or VA Health Connect.